Incremental Group

Cloud Transition Management

Incremental Group’s proven approach to Cloud Transition Management is tailored to meet the individual requirements of each project. Following industry best practice such as PRINCE2 and ITILv3, our Cloud Transition Management service ensures projects are robustly planned and executed to quickly realise the required outcomes for our customers.

Features

  • Transition of applications and data to cloud infrastructure
  • Transition of application support from 3rd parties
  • Proven and repeatable cloud transition methodology
  • Professional team of experienced Cloud Transition Managers and Service Managers
  • Aligned to formal standards e.g. PRINCE2, ISO:9001, ISO:27001 and ITILv3
  • Comprehensive risk management of all aspects of transition
  • Robust Operational Readiness Assessments
  • Transition to Azure, AWS, Citrix, UKCloud and any other cloud
  • Transition between data centres and physical to virtual environments
  • Hybrid Cloud Transition approach available

Benefits

  • Focus on the delivery of project outcomes for transition
  • Smooth transition of services in a risk-controlled environment
  • Collaborative and transparent approach throughout the transition
  • Access to wider group of technology professionals
  • Consideration of digital transformation activities during transition
  • Technology agnostic approach to Cloud Transition Management
  • Business case and ROI focused Cloud Transition management approach

Pricing

£375 to £1400 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 8 8 5 5 7 0 6 9 3 3 3 5 0 6

Contact

Incremental Group

Iain Cherry

03455653000

enquiries@incrementalgroup.co.uk

Planning

Planning service
Yes
How the planning service works
Incremental Group provides independent advice to buyers on how they’ll implement cloud hosting or software services in a systematic manner. We conduct an assessment of the buyers current hosting and software usage and map these to future requirements. Having established the “as is” and “to be” status we prepare a plan to bridge the gap. In all cases we prepare a cloud readiness assessment for our buyers to understand and document how we will implements cloud hosting or software services.
We use techniques such as proof of concepts and service modelling to help our buyers to assess the benefits of cloud hosting or software services.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Incremental Group provides on-site, remote/online and documented training dependant on the requirements of each individual customer.
Our standard method of training is to adopt a train the trainer approach allowing knowledge to cascade throughout the organisation to all users. This approach can be delivered on-site or remotely via video conferencing facilities. In addition, we provide User Guides specific to the needs of the individual customer and project, including details of any specific customisation's agreed as part of the project scope.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Incremental Group provides independent advice to buyers on how they’ll implement cloud hosting or software services in a systematic manner. We conduct an assessment of the buyers current hosting and software usage and map these to future requirements. Having established the “as is” and “to be” status we prepare a plan to bridge the gap. In all cases we prepare a cloud readiness assessment for our buyers to understand and document how we will implements cloud hosting or software services.
We use techniques such as proof of concepts and service modelling to help our buyers to assess the benefits of cloud hosting or software services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Incremental Group provides buyers with quality assurance and performance testing for cloud support. As an established supplier of cloud solutions to the Public Sector we work in close collaboration with buyers to define a set of acceptance criteria for the operation of the service.
Having defined the acceptance criteria we will agree a series of tests that allow us to demonstrate to the buyer that the service meets the service requirements across the lifetime of the contract.
Incremental Group provides this service for our own cloud services and also independent quality assurance and performance testing on behalf of buyers who are using third party service providers.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Incremental Group’s on-going support and service management approach combines best of breed technology with best practice ITILv3 aligned processes and we tailor these services to meet the changing demands of our customers. Our support model is broken down into a number of operational sub-services, ensuring that the definition of system and service targets are meaningful, measurable and aligned to our customers’ requirements.
Incremental Group’s support framework is built around industry standards. We provide fully managed services under the ITILv3 framework for critical IT solutions requiring high availability using Service Management and Monitoring solutions.

Service scope

Service constraints
No immediate constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
All SLAs and response times are agreed with customers and aligned to their specific requirements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Support Levels, Technical Account Management and all associated costs are agreed separately with customers in line with their support requirements, however all support models are available e.g. 24/7, Core Hours, Emergency Out of Hours. Additionally, Technical Account Management and Cloud Support Engineer services are also available.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£375 to £1400 per person per day
Discount for educational organisations
Yes

Service documents

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