Amazon Web Services

Developer Support

Individual developers exploring the potential of AWS, looking for access to technical support resources to help quickly and effectively get started.

Features

  • Health status and Notifications - Access to Personal Health Dashboard
  • Technical Support - Business-hours access to Cloud Support Associates (email)
  • Who Can Open Cases - One primary contact/Unlimited cases
  • Architecture Support: General guidance

Benefits

  • Want access to guidance and technical support
  • Are exploring how to quickly put AWS to work
  • Use AWS for non-production workloads or applications

Pricing

£23.19 per unit

Service documents

G-Cloud 10

487989180719828

Amazon Web Services

Chris Hayman

+44 (0) 7825112477

aws-gcloud@amazon.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works - Architecture Support: General guidance
Setup or migration service is for specific cloud services Yes
List of supported services All AWS Services

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Buyer hosting or software
How the support service works AWS Support Offering

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Case Severity/Response Times -
General guidance: < 24 business hours
System impaired: < 12 business hours
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Support levels N/a

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Pricing

Pricing
Price £23.19 per unit
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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