Snelling Business Systems Ltd

Zoom Rooms for Touch Collaboration Bundles

Upgrade your ZOOM cloud video conferencing experience with our cloud collaboration bundle - the perfect combination of zoom and enterprise-grade Avocor interactive technology. Add Interactive cloud collaboration capabilities to your Zoom meetings with Avocor's built-in integrated conferencing unit, screen sharing, whiteboarding, wireless sharing, co-annotation for video-audio conferencing, chat and webinars.

Features

  • Logitech MeetUp Conference Camera and Speaker Included
  • Real-time Screen Co-annotation
  • Cloud-based Video Conferencing
  • Efficient Wireless Content Sharing
  • 4K resolution
  • User management
  • OPS slot to allow for an onboard PC
  • InGlass touch technology
  • Hosts up to 100 participants per meeting

Benefits

  • Includes an integrated Camera and Sound Unit for conferencing
  • Meeting control at the panel, annotation, and whiteboarding.
  • Turn any room into a Zoom Room with interactive capabilities
  • Increase meeting productivity
  • Decrease voice conferencing spend
  • Annotate in real-time with remote and in-person participants
  • Zoom automatically detects Avocor’s touch capabilities
  • Brainstorm with your entire team - in-person or remote
  • Collaboration session with shared content and flawless video

Pricing

£219.94 to £478.06 a device a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snellingbiz.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 8 7 2 2 9 1 9 7 8 1 2 6 1 4

Contact

Snelling Business Systems Ltd Alexandra Weston
Telephone: 01603711111
Email: sales@snellingbiz.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Zoom Meetings
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
N/A
System requirements
  • Internet connection
  • Defined USB based Video peripherals
  • Suitable microphone/audio system

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond within 2 business hours. Our service desk hours for email and telephone support is between 08.00 - 17.00 (Monday to Friday, excluding bank holidays)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Snelling Business Systems support Zoom, the leading cloud Video Conferencing service, combined with value added support to supplement Avocor's standard support levels. Alongside our levels of onsite support with the UK's most experienced technical engineers, Zoom also provide free support for on-boarding new clients, training users and identifying any additional resources necessary for customer success. Zoom also provides access to a vast library of free training and support videos. For larger Zoom clients, a dedicated Account Manager may be assigned to support on-site technical requirements upon agreement.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customers are assigned a Client Success Manager who is responsible for assisting with user training, adoption and problem resolution. The CSM is active during the term your account is in active use.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Upon contract termination, Zoom deactivates all user IDs related to the customer account and any saved data is deleted. Therefore, the customer will have to download any recorded meetings prior to their termination date by visiting their online user profile, navigating to their recordings and downloading selected recordings to an alternate source.
End-of-contract process
Upon termination of the customer's contract, Zoom will deactivate all user IDs associated to that billing account and delete any saved recordings.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
N/A
Service interface
Yes
Description of service interface
Online portal for management & administration.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Zoom is committed to ensuring universal access to our products and services, so that all meeting hosts and participants can have the best experience possible. Zoom's accessibility features enable users with disabilities to schedule, attend, and participate in Zoom meetings and webinars, view recordings, and access administrative features across our supported devices.
API
Yes
What users can and can't do using the API
The Zoom API provides the ability for developers to easily add Video, Voice and Screen Sharing to your application. The API is a server side implementation designed around REST, it does not support cross-origin resource sharing or access via a client side web application. The Zoom API helps manage the pre-meeting experience such as creating, editing and deleting resources like users, meetings and webinars. It also provides access to post-meeting information for tasks such as reporting and analytics. It does not provide access to the in-meeting experience such as current attendee list, who is current speaker or ability to mute participants; if you seek these features please have a look at our SDKs. Zoom API allows you to manage: Users Meetings Reports Groups IM Groups Cloud Recordings (Business and Education) Webinars Sub-Accounts
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customers may choose to customise the service using API's. Please contact us to indicate whether any such customisation is required discuss, which can be discussed on a case by case basis.

Scaling

Independence of resources
Zoom engineers the global network to never exceed 50% capacity. Once capacity begins to approach 50%, Zoom adds additional resources to expand that capacity.

Analytics

Service usage metrics
Yes
Metrics types
The Zoom Dashboard allows administrators on the account to view information ranging from overall usage to live in-meeting data. This data can be used to analyse issues that may have occurred as well better understand how users are holding meetings within your company. The Meetings section allows you to see the total live meetings as well as past meetings. Past meetings can be exported to a CSV file. This overview will show if audio, video, screen sharing, and recording were being used in the meeting as well. You can also see the license types of each user on your account.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Zoom, Avocor

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
You can export a CSV file with recording details, including the host's email, Meeting ID, Meeting Topic, start date and time, and file size. Recordings can be exported in MP4, MP3 and VTT formats.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Zoom guarantees 99.9% uptime. Zoom give a credit if Downtime exceeds 0.1%. “Downtime” means the Services were not available to the Internet due to causes within the reasonable control of Zoom other than scheduled maintenance performed between the hours of 11 pm and 3 am PT. Downtime does NOT include any failure of Customer to access the Services due to third parties outside of the control of Zoom (such as internet service providers, network service providers or telecommunications service providers) or due to Customer hardware, software, systems or networks.
Approach to resilience
Zoom web services leverage AWS high availability infrastructure with multi-region configuration operating in Active/Standby mode. For realtime communications, Zoom leverages multiple Tier 1 data centers running in Active/Active mode.
Outage reporting
Zoom posts any general incident announcement and other announcements including scheduled maintenance, outages, updates, through our status page at status.zoom.us. For incidents affecting a specific customer, Zoom will notify the account owner and administrator(s) through email or as specified in fully executed agreement.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Management interfaces are accessed via user name and password derived from integration via SSO or user name and password stored in a salted hash. Interfaces are accessed based upon role based access control (RBAC).
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
January 23, 2017
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
This is a Zoom certification
PCI certification
Yes
Who accredited the PCI DSS certification
Trustwave (Zoom)
PCI DSS accreditation date
31/01/2013
What the PCI DSS doesn’t cover
This is a Zoom Certification
Other security certifications
Yes
Any other security certifications
  • SOC2 Type 2 (Zoom)
  • Privacy Shield (Zoom)
  • TRUSTe (Zoom)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are Cyber Essentials certified, with anti-virus and firewalls, as well as practices for keeping all information, documents secure. We have implemented a host of measures such as two-factor authentication, secure data transmission, and Malware protection systems. For example, • Sophos Intercept X to include Endpoint Detection and Response (EDR) installed on servers • Servers configured to monitor for Cryptolocker attacks and lockout and account coping data to the server with potential malicious payloads • Attachment Protect- Defend against infection from weaponized attachments often used in ransomware, keylogger, trojan and spyware attacks with multi-layered inspection including static and dynamic analysis
Information security policies and processes
All employees are required to understand and abide the Employees Handbook, which covers our information security and Acceptable Use Policy. This is agreed and signed by all new staff before a login is provided. As a matter of practice, staff must never leave their stations without logging out of their systems, or leaving database or documents opened and accessible at any time when unattended. If an incident occurs this is brought to the attention of the line manager who then escalates this to resolve the issue quickly. There escalation procedure is outlined within the Employee Handbook.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The key objective is to protect our client production services from any potential outages and/or disruption resulting from change.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Supplier's internally defined management processes which include planned and as-needed scanning, identification, notification, remediation and reporting.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Supplier's own protective monitoring processes in line with contract and customer requirements.
Incident management type
Supplier-defined controls
Incident management approach
Any security or data breach event must be reported immediately. The supplier will notify its commercial insurance provider. If a security incident or data breach event involves a customer tenant, the customer must be promptly notified in writing. All reports of security incidents and data breaches will be thoroughly investigated.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£219.94 to £478.06 a device a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We may be able to provide free trials for organisations on a case by case basis.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snellingbiz.com. Tell them what format you need. It will help if you say what assistive technology you use.