Huddle

Huddle ESSENTIAL

Huddle is ISO27001:2013 Cyber Essentials PLUS certified UK-based cloud collaboration platform that transforms the way the public sector works. With over 85% of central government and an array of NHS organisations and councils realising quantifiable benefits from Huddle, it is the de facto solution for public sector collaborative work management

Features

  • ISO27001:2013 certified (and was Pan Government IL2 accredited)
  • Cyber Essentials PLUS certified
  • Dedicated Desktop, Office plugins, and mobile apps
  • Full audit trail for Compliance
  • Two Factor authentication (2FA)
  • Rich API integration
  • Single Sign-On SAML compatibility
  • Advanced Security features: whitelisting, access control management
  • In-built import and export file and folder capability
  • Advanced branding and workspace customisation

Benefits

  • Control access of files and documents across a wide audience
  • Dedicated Customer Success management
  • High baseline of security management
  • Improved efficiency and productivity
  • Content collaboration without boundaries - anywhere, anytime, any device
  • UK data sovereignty
  • UK based development and support
  • 99.9% guaranteed uptime
  • Proven method of rapid large scale deployment and high adoption
  • High return with a lower cost of ownership than SharePoint

Pricing

£8 to £15 per user per month

Service documents

G-Cloud 9

486961984257122

Huddle

Jon Topping - Director of Sales, EMEA

+44(0)7792 057735

jon.topping@huddle.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/a
System requirements
  • Proxy/public internet access or whitelisting for Huddle's platform
  • Internet Explorer 11 and above
  • Firefox (latest 2 versions)
  • Chrome (latest 2 versions)
  • Safari on Mac (latest 2 versions)
  • Windows 7 SP1 (and above)
  • MacOSX/MacOS (10.8 and above)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Business day response SLA = 5 hours No weekend email support without additional agreement 24*7/365 advanced support available (subject to service agreement)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Chat is provided by Zopim (Zendesk) and has some accessibility functionality
Web chat accessibility testing Limited
Onsite support Onsite support
Support levels Support levels are universal for all Huddle customers. Assigned Customer Success Management
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customer Success Management, solution blueprinting, configuration of access permissions, security setup, onsite training, online training, access to knowledge base, user documentation
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction In-built data export, 3rd party file synchronisation
End-of-contract process In-built data export enables the retrieval of all file content and data (comments, metadata). When an account is suspended users with admin roles are provided with restricted access to all file content and data stored for a limited period of time. After 112 days Huddle will irretrievably delete all content remaining on the platform

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Advanced company admin and customisation features are currently not available on the mobile service
Accessibility standards None or don’t know
Description of accessibility All functionality is provided by the supported web browser with no embedded features
Accessibility testing Huddle tests to ensure the service is HTML 5 compliant which allows the use of assistive technology
API Yes
What users can and can't do using the API Automated provisioning is possible for on-boarding users
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Custom URL domains, Workspace visual customisation, Customer branding

Scaling

Scaling
Independence of resources Huddle has implemented NewRelic which provides detailed real-time and historical analysis of the current and future capacity requirements of the platform

Analytics

Analytics
Service usage metrics Yes
Metrics types Regular Customer Success reports provide detailed activity metrics and data analytics
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach In-built export capability or 3rd party file synchronisation
Data export formats CSV
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Huddle supports all open data formats

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% guaranteed uptime (calculated over the previous 90days)
Approach to resilience The Huddle platform, through our hosting partner Rackspace, has resilience built into the platform to reduce single points of failure and also a second independent disaster recovery data centre. Replication between two geographically disparate data centres is completed in realtime
Outage reporting Planned maintenance outages are prior notified via email to all administrators. Unplanned outages are reported via our in-app notifications, Twitter, and Zendesk support portal, and via email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Huddle has inbuilt authentication for all services
Access restrictions in management interfaces and support channels The Huddle platform utilises Role-Based Access Control (RBAC) for all users. Privileged management users have specific functionality only available to their role on the platform, granting of these rights follows a strict approval process
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bsi (British Standards Institute)
ISO/IEC 27001 accreditation date 08/10/2012
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Self-certified
PCI DSS accreditation date 08/10/2011
What the PCI DSS doesn’t cover N/a
Other security accreditations Yes
Any other security accreditations Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials Plus PCI-DSS
Information security policies and processes Huddle's Information Security Management System is based on the ISO 27002 framework and certified by BSI to the ISO 27001:2013 standard. Top Management monitors the overall performance of the security management system and all dependent policies, processes, risks, and associated controls

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes to the Huddle platform are assessed for risk. The impact of a risk calculated against confidentiality, integrity, and availability are assessed prior to changes being scheduled. Should a scheduled change be outside of our risk threshold then mitigation will be put in place. All components of the infrastructure are monitored for capability, warranty, and 'end of life' status by our hosting partner Rackspace
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All threats to the Huddle platform are frequently checked for impact and likelihood. Where vulnerabilities exceed our risk threshold remediation is managed to lower the risk of exploitation. Patch management is completed frequently and ad-hoc in the case of an emerging threat. Huddle subscribes to several threat intelligent feeds to ensure we are aware of newly found exploits
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The Huddle platform has several in-house developed intrusion detection capabilities. When triggered they notify 24*7/365 the Technical Operations on-call support engineer for investigation. Issues are categorised by severity and priority to ensure the required response is met
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Huddle's incident management process is certified to ISO27001:2013. Our extensive and mature policies, processes, and procedures governing our incident management ensure that all issues are quickly identified, managed, remediated, and a root-cause completed in an efficient manner. Root-cause analysis is available upon request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8 to £15 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully functioning Huddle experience including all key features, in-app support and access to knowledge base. Automated 14-day free trial for all customers, managed free trial tailored to individual requirements are subject to agreement
Link to free trial https://www.huddle.com/get-started/?utm_source=Referral&utm_medium=G-Cloud

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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