Conosco Ltd.

Managed Cyber Security Operations Centre (SOC)

Organisations that don't have an internal Cyber Security Operations Centre (SOC) can benefit from Conosco's fully outsourced and managed SOC service. Our SOC monitors networks, infrastructures and critical services, as well as offering training, advice, escalation and incident management. Collectively, these services will ensure that your organisation's infrastructure is secure.

Features

  • Broad range of security experts to call on
  • Security information and event management
  • Global and experienced SOC capability
  • 24/7/365 Service
  • Incident management
  • Security Policy & Documentation
  • User Training
  • Advisory Services
  • Threat identification
  • Monitoring of security services e.g. AV, WSUS, Darktrace, AlienVault etc

Benefits

  • Only top Information Security experts work for Conosco
  • All are (BSI certified) security experts
  • Peace of mind for your stakeholders
  • Elevates your organisation's internal IT security practices
  • Plug any skillset gap in your internal team
  • Conosco is (of course) itself ISO 27001 certified

Pricing

£1000 to £10000 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

4 8 6 8 3 7 6 6 2 8 5 6 0 4 6

Contact

Conosco Ltd.

Business Development Team

03458387680

gcloud@conosco.com

Planning

Planning service
Yes
How the planning service works
As with all our services, we will only recommend a course of action that is tailored to your organisational needs.
We take great care at the early stages to understand the status quo, discussing business requirements, known threats and then offer SOC services in alignment with your needs.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
A strong staff training programme is key, especially with it comes to keeping an infrastructure secure. Conosco have a wealth of experience in identifying training needs through assessments and surveys backed by customised webinars and in-person training sessions. Conosco fully understand the need for users to be comfortable with the framework. A well trained and experienced employee is not only more productive but less prone to disruption. We make it our mission to facilitate this through regular meetings with key stakeholders in the business where we will discuss potential training needs based on the volume and variety of calls being logged alongside the results of any training surveys or assessments that we have been asked to run. Where we have the skills in house, we can arrange for either remote or in person sessions for individuals or small/large groups. Should external training be required we will work with our partners, supply chain, and any preferred providers to negotiate the best possible pricing and share this with our client.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The level of SOC services delivered depends entirely on the organisation's requirements and services used. At its most basic form, we offer monitoring of AV and critical network services as well as patch management. In addition, we work with multiple specialist products such as Darktrace through to DDOS attack mitigation services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Frequent reviews of delivery levels are undertaken to ensure that standards are maintained. SLAs are continually monitored and reported on.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
Remediation services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Conosco have the systems, the technology, the procedures and most importantly the people to provide outstanding service quality. We often go well beyond the call of duty to ensure we exceed expectations. We assist users either via telephone, email, live chat, or a blend of all three to ensure that issues are resolved in a timely manner with the least amount of disruption. With a support team based in the UK and South Africa we are able to provide 24/7/365 support.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
We have a 30 minute response SLA on a 24/7/365 basis.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
The client will have a dedicated security expert and we offer a 24/7/365 (support) service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£1000 to £10000 per unit per month
Discount for educational organisations
No

Service documents

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