Calibrandtest is a powerful cloud tool that enables organisations to deliver tests, exams or assessments, to measure capabilities, skills and knowledge. It is used by candidates, students, and learners in a range of important business activities including certification, licensing, compliance testing, continuing professional development and lifelong learning.
- Multi-channel Assessment Delivery
- Content & Assessment Management
- Candidate & Student Management
- Expert Marker
- Compliance Assessment Management
- On-Screen Script Marking
- Workflow & Messaging
- Certify compliance of staff to regulatory requirements
- Enables focused training & recruitment
- Provides detailed reports and statistics on question, assessments and candidates
- Ensures reliable and reproducible results
- Handles complex marking processes so you don't have to
£1.00 per unit per hour
- Free trial available
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
Calibrandtest provides assessment tools and can interchange data with other HR and Talent Management systems.
Calibrand ePortfolio is our own powerful cloud application which handles non-examination type assessments and aligns with the Trailblazer apprenticeship end-point assessment requirements. When integrated fully with Calibrandtest it offers a comprehensive one-stop shop.
|Cloud deployment model||Public cloud|
Calibrand provides a full Service Definition Document that details constraints.
Maintenance falls into three categories:
- Regular OS patching is done monthly, Calibrand operates at least two of each device that requires patching, and this enables staggered patching to ensure minimal impact on up-times;
- Application updates are applied on a customer by customer basis and (with the exception of critical patches) have a minimum of one-weeks’ notice; and
-Calibrand also performs a technology review, as a minimum, every three-years. This can result in weekend down time that will be notified at least one-month in advance.
|Email or online ticketing support||Email or online ticketing|
|Support response times||
The Service Desk operates:
Monday to Friday between 09:00 and 17:00 GMT or BST except weekends and public holidays.
The Service Desk will provide feedback to the customer as deemed appropriate but with the following minimum intervals for severities 1-4:
(Hours refer to normal business hours 09.00 to 17.00 GMT/BST).
Informed 2.0 hours
Update 4.0 hours (refers to business working hours)
Please refer to full Service Definition Document for full details .
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Calibrand will maintain a team familiar with the service solution and its use to provide telephone support and make appropriate modifications to incorporate fault correction and enhancements.
The team will provide the following services:
- Advice on the routine operation of the solution;
- Fault diagnosis;
- Reporting to the customer the reason for the fault and recommendations
for fault correction;
- Estimates timescales and processes involved in rectification of the fault
if covered under Service Support;
- Quote for rectification of the issue if not covered under Service Support;
- Work around if available.
- User updates once a quarter
- Question Bank updates once a quarter
- Qualification Updates once a quarter
- User updates on demand – self service
- Question Bank updates on demand – self service
- Qualification Updates on demand – self service
Support pricing rate is included within license and usage fees. Calibrand offers all customers a named Account Manager as well as access to our Service Desk engineers.
|Support available to third parties||Yes|
Onboarding and offboarding
Calibrand will create all the necessary initial user accounts, supplied in pre-defined electronic format by the customer, for the initial configuration of the cloud-based solution:
- Branding of the service with your colours and logos;
- Initial upload of Users, Courses and questions; and
- Extended webinar training.
This process will take approximately three weeks.
Calibrand offers a webinar training session for this configuration set-up.
Premium is designed for customers who require customisation to Calibrandtest. Calibrand will work with you to ensure we have the best plan to meet your requirements. A typical implementation includes:
- Project initiation (included in process);
- Requirements review;
- Implementation; and
- Training (included in setup).
|Other documentation formats||MS Word|
|End-of-contract data extraction||
Calibrand offers clear termination terms and an EXIT Plan will be created as part of the initial implementation. Data is available in PDF or CSV format for customers as part of the agreed services fee.
If a more sophisticated data extraction and possible transfer to other format/systems is required this will be documented in the EXIT Plan and an estimate of charges pre-agreed.
On notification of termination, the most appropriate off-boarding process will be agreed with a customer, but the key aspects include:
- Calibrand will continue to provide the service during the off-boarding period;
- Agree a single point of contact for both customer and Calibrand for the process;
- Agree a timescale for the service withdrawal (e.g. options include full service until termination date, limit of new registrants to ensure that existing run-down registrants have sufficient time to achieve exam or portfolio results before termination);
- Final shutdown of the solution and confirmation of the actions taken and confirmation of deletion of customer data (including all backups) in accordance with the Framework Agreements and Call-off Agreements.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
Users can access and take simple assessments and tests through their tablet devices. We do not recommend mobiles for administration functions as these actions are more complex business activities and should be handled in a desktop environment.
Also, assessment managers should take note of fairness and usability across all candidates and students when setting assessments and offering different assessment devices.
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||Our applications have been used and tested with JAWS Screen Reader and tested by the Royal National Institute of Blind People (RNIB).|
|What users can and can't do using the API||
Calibrand offers a limited API service designed for day-to-day management of activities rather than onboarding which is included within Calibrand's service to customers.
Users can manage (Create, Edit, Delete) Centres; Administrative Users; Candidates/Students; and Exam and Assessment allocations;
To return the results of candidate/student assessments.
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
By default, all implementations allow for standard customisation this includes:
- Use of your logo;
- Choice of font;
- Choice of main and secondary colours; and
- Branding of results certificate
With our Premium option, the application functions may be modified to assist customers with a greater reflection of their own processes, forms, and reports. Customisation of static text and nomenclature can be handled through the application. System and process customisation is carried out in conjunction with Calibrand's consultants.
|Independence of resources||Calibrand's cloud platform utilises VM and cloud technologies. Service configuration resources that may be shared are monitored by Calibrand's Service Desk and have pro active alerts and capacity management processes in place to ensure scalability.|
|Service usage metrics||Yes|
Calibrand's Monthly Service Report consists of the following:
Usage: registrations, assessments and capacity;
Server reports: response times; CPU; and memory usage;
Service Desk operation; and
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||No|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
Calibrand provides multiple options for users to export their data:
- Reporting: customers have access to a suite of reports where they can select specific data sets where they can then export to PDF, MS Excel, and/or CSV.
- APIs: Calibrand provides APIs that interface with other Customer software applications, such as CRMs, Learning Platforms etc.
- Content: Customers can export their content (e.g. Questions; Assessments) into text editors (such as MS Excel and MS Word).
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
The Service Desk response times are provided in detail in the Service Definition Document.
Standard/Premium Response Level
Informed 2 hours*
Update 4 hours*
Availability: 99% up-time
Severity 1: 4 hour solution target
Severity 2: 8 hour solution target
Severity 3: 16 hour solution target
Severity 4: as agreed
Service Credits do not apply
* Hours refer to standard working hours of incident call being logged.
Premium Response Level and Service Credit Trigger details please refer to the Service Definition Document. Service Credits are capped per month at total of monthly invoice amount.
|Approach to resilience||Calibrand's infrastructure is based on a resilient environment that incorporates multiple server redundancy and capacity, and the virtual platform enables additional servers to be brought online quickly. This is supported with our SLAs and our world renown platform provider. The detail design for a customer's implementation and our current/historic up-time reports are available on request.|
|Outage reporting||We provide a customer Monthly Service report detailing a number of items including outages and downtime. We provide email alerts for real time outages and service availability.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Our Service Desk provision is based upon an agreed number of pre-authorised users with customers. We provide a dedicated Account Manager that has face to face meetings with customers and their support staff. Additionally, customers often visit our offices and meet with our Service Desk team as part of the go-live process. Email communication is from known email addresses and verbal instructions are confirmed in email.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Other|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||ISO 9001:2008 Certification and we have aligned our systems to and are currently preparing for ISO 27001 accreditation and ISO 9001:2015.|
|Information security policies and processes||Calibrand's own Information Security Policy details the access rights, reporting lines, and authorities for individuals within the company.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All installations are delivered in a project format for customers in accordance with our ISO 9001 Certified quality management system. Requirements are documented and all changes are managed via a written project change control procedure. All changes are documented within Change Request designs; reviewed for appropriateness, security impact and agreed with customers before implementation. Project records are maintained throughout the term of the agreement in accordance with the terms and conditions.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Calibrand follows the OWASP best practices and undertakes vulnerability scans on a periodic basis to identify potential threats. Calibrand's development guidelines are updated regularly in line with OWASPs top 10 most critical application security list. Our vulnerability tools will assist in identifying the latest vulnerability/attacks and how to prevent them.
Calibrand will undertake a risk review based on severity, impact and likelihood. Any weaknesses are scheduled for fixing appropriately and released in a timely manner based on this risk approach.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Calibrand uses intrusion detection systems (hardware and software) to identify potential compromises. In addition, our engineers undertake a monthly review meeting that incorporates unusual activity analysis and - if required - put in place preventative actions (e.g. blocking offending IP addresses).|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Users are encouraged to report incidents either via the Service Desk or in their monthly Service Review Meeting.
The process for handling incidents of this nature are:
Contact the cloud platform provider to make them aware of the incident and ensure that their support processes are started;
Contact the customer affected to ensure that they are aware and that they can manage their system requirements appropriate during the incident and post-incident;
Where possible, use techniques such as IP blocking during both real time and post incident; and
Undertake a post-incident impact analysis & report in Service Review Meetings.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£1.00 per unit per hour|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||We offer potential customers a standard build 'sandbox' version of our system for a limited time period - usually 30 days.|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|