Scroll

Content maintenance and management

Scroll's content designers have a public-sector digital content track-record, including high-volume, high-profile government websites. We ensure there’s a clear vision for content maintenance and governance and that the correct tools are available, developing or supplying them where necessary. This includes training, manuals, business processes, agile content methodologies and style protocols.

Features

  • We establish robust processes to maintain content quality and relevance
  • We incorporate user feedback and needs as an ongoing process
  • We review content systematically, never allowing it to stagnate
  • Our agile approach to content allows for iteration and refinement
  • We provide a clear vision for content maintenance and production
  • We can design training, manuals, business processes and style protocols
  • Scroll can manage your content team or supply a team
  • We liaise effectively with developers, designers, researchers and content owners
  • We create and maintain style and tone of voice guides
  • We implement risk management, reputation management and escalation processes

Benefits

  • Content is kept up to date and accurate
  • Content is consistent across all your channels
  • We can write channel- or format-agnostic content to minimise effort
  • We offer a call-off contract for ad-hoc content support post-launch
  • We contract our teams flexibly to meet your changing needs
  • We are adept in applying the GDS design principles
  • User satisfaction is greatly increased when content is good
  • User conversion rates and loyalty are sustained
  • We are experienced in securing legal and ministerial sign-off
  • Scroll is a specialist content company: this is our expertise

Pricing

£350 to £675 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 8 5 3 7 3 6 3 7 4 7 2 5 3 4

Contact

Scroll

Hetty Meyric Hughes

07762096939

projects@scroll.co.uk

Planning

Planning service
Yes
How the planning service works
Scroll advises clients on how best to prepare for their transition to cloud or adoption of new software: optimising content, creating efficiencies, and avoiding costly delays and pitfalls.
We work collaboratively, building stakeholder engagement, advocating for content, and planning for the migration and content creation that will follow. We design practical, lean governance processes for business and provide a comprehensive knowledge transfer so that you can run your project autonomously.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide content training and mentoring. This includes bespoke and public courses on content strategy, content design, content governance and all aspects of agile content production. Our courses are accredited by the CPD Certification Service.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Scroll has planned and executed large-scale migrations for government departments. We redesigned content for the flagship GOV.UK launch, merging dozens of websites into a single architecture and recrafting content to fit user needs and the new site design. We can provide expertise at various stages: strategy and technical input, IA - and a team of migration editors and content designers later. We also train staff in using their new technology and writing for it.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Scroll has extensive experience in QA processes for cloud content and can design and manage processes for customers, or supply specialists to run QA to GOV.UK style. We are also experienced in the performance testing of digital content, monitoring usage metrics and other data to improve and iterate content continually. Scroll prides itself on the quality of its content services, and we have a member of the team dedicated to developing and maintaining quality standards.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No.

User support

Email or online ticketing support
Email or online ticketing
Support response times
How quickly do you respond to questions?
The same working day if received at noon; by 10:00 the next working day otherwise.

By 10:00 on the Monday morning for requests received over the weekend.

We also have a support ticketing system available.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
We've not yet had the call for it but would welcome the opportunity, in order to test and refine our testing approach.
Support levels
There is an out of hours phone support service 24/7 for emergencies.

We use web chat during normal working hours and also set up Slack channels and Trello boards for clients, as well as using any other collaborative apps you find helpful.

There is no additional cost for this level of support.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£350 to £675 per person per day
Discount for educational organisations
Yes

Service documents

Return to top ↑