Pro2col Ltd

Managed File Transfer Needs Analysis

Selecting the wrong file transfer solution is risky and costly. Get it right first time with Pro2col’s Needs Analysis Service. Our experts fully scope your current and future data transfer requirements and infrastructure and recommend the right product for you. Businesses benefit from streamlined processes, improved security, efficiency and visibility.


  • Over 100 questions to expertly scope current and future requirements.
  • Service delivered either onsite or remotely to fit your needs.
  • Review of current processes and workflows.
  • A recommendation report detailing the best solution for your requirements.
  • Tailored demos – see how software works in your organisation.
  • Allow us to negotiate the best deal on solutions.
  • Processing vendor documentation and licensing on your behalf
  • Dedicated experienced Technician with you all the way.
  • Business case documentation and research done for you.
  • Installation, configuration, support and maintenance also available.


  • Benefit from niche expertise your business is unlikely to have.
  • Capitalise on our unrivalled MFT expertise, relied on since 2004.
  • Only leading solutions recommend, with excellent support / release schedules.
  • UK partner for the leading vendors (Progress, Globalscape, HelpSystems).
  • Free up IT's time to add value in other areas.
  • Get it right first time – maximise return on investment.
  • Utilise a proven methodology.
  • Feel confident that you will have a future proofed technology.
  • Save time – work with one organisation, not multiple vendors.
  • Pro2col is ISO 27001 and ISO 9001 accredited.


£950.00 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

4 8 5 1 7 8 7 6 4 8 0 7 2 5 7


Pro2col Ltd G-Cloud Team
Telephone: ​0333 123 1240


Planning service
How the planning service works
Pro2col provide complete support planning your secure file transfer and business process automation infrastructure. This includes:
• Scoping your requirements and integrations
• Recommended infrastructure design
• Risk review, including risk identification and management recommendation
• Proof of concept / evaluation licences correctly configured for your organisation
• Clearly defined prerequisites
• Migration (see 'Migration' section)
• Support documentation, including delivery of high level and low level design documentation and test plans.
Planning service works with specific services


Training service provided
How the training service works
We provide training on Globalscape EFT, Progress MOVEit, HelpSystems GoAnywhere and more. The training portfolio includes: Product essentials, administrator training, automation, security, visibility / auditing / reporting, integrations and more. Alternatively we can tailor sessions to your exact requirements.

Training is delivered across a full or half day, or as a series of shorter, regular sessions. We can deliver these remotely or on-site, dependent on the government's COVID-19 advice at the time.

Practical elements of the training can be delivered on your own infrastructure or we can provide hosted labs in the cloud for you to work on.

Pro2col also own and managed the Certified File Transfer Professional (CFTP); the only-vendor independent file transfer certification. The course content and exam are delivered through an online training platform.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
We carry out migrations for users on their existing or new solution.

EXISTING USERS: Migrating from an on-premise to a cloud infrastructure, upgrading the operating system or hardware, moving data centres, or moving to a highly available solution with multiple servers.

NEW USERS: We support customers moving to a new solution from another Managed File Transfer product (eg: IBM Sterling File Gateway or Axway Secure Transport).

Our experts migrate the configuration and data from the source to the target system seamlessly. This includes:
• Maintaining data and configuration
• Addressing any system issues, such as housekeeping, configuration, licensing or other factors
• Reducing downtime for end users from hours to a few minutes
• Carrying out system testing
• Enabling roll back to a previous configuration, if required, to comply with your change management process.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Ongoing quality assurance, performance testing and penetration testing is carried out by the product vendors. We can share details with users.

During implementation, we work to vendor best practice, to ensure the solution is configured correctly. Our experts can also discuss any specific requirements you may have (eg: industry compliance requirements).

Pro2col is ISO 27001 and 9001 accredited.

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Pro2col support products across a range of hosting options: We deliver and support vendor SaaS solutions (eg: Globalscape EFT Arcus, Progress MOVEit Cloud and HelpSystems GoAnywhere MFTaaS. Customers opting for a Bring Your Own Licence (BYOL) set up can be supported in their own environment. Alternatively we can host your solution for you in our Azure environment.

Service scope

Service constraints
Service is dependent on your chosen support contract (eg: UK business hours or 24/7). Similarly support within our managed service wrap will depend on the level of managed service you have opted for. Support is delivered remotely. However, on-site professional services can be purchased, dependent on the government's COVID-19 advice at the time. Customers hosting in their own cloud environment will be responsible for the infrastructure.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Pro2col commit to responding within one hour during UK business hours. And within one hour for our 24/7 support contracts which are available on selected products.

Other products are supported out of hours by the vendors.

• Globalscape commit to a two hour response time for production-affecting issues and one business day thereafter.
• Progress commit to 30 minutes on mission critical and one hour on standard support for MOVEit Tranfer and Automation and two hours for MOVEit Cloud.

Please note, it is necessary for users with a BYOL model to have a 24/7 support contract.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
We provide support during UK business hours and 24/7 support contracts are available on selected products. A lead engineer is assigned to any ticket upon submission. Additional support hours hours can be delivered by the vendor at an additional cost.


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Globalscape EFT, Progress MOVEit, GoAnywhere MFT and other products.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)


£950.00 a unit a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.