SecureCloud+ Limited

Managed Application Domain Service

The Managed Application Domain is an OFFICIAL service with a handling caveat of SENSITIVE enabling new, legacy or bespoke applications to be hosted on an accredited, secure platform. Users can access business applications for processes such as data modelling, secure project collaboration, test and evaluation or business continuity.

Features

  • Authenticated access from enterprise and/or user-owned devices
  • Service is compatible with IOS, Android or Windows operating systems
  • Accredited to BIL3 and connection to RLI, PSN, N3, GCF
  • Web-based API repository and data-feed for data modelling dashboards
  • Collaborative workspace environment for sharing data between organisations
  • Application Integration with externally hosted platforms
  • Secure data backup and retrieval for business continuity

Benefits

  • Fully managed service removes the demand on internal IT resources
  • Identity based policy providing access for multiple communities of interest
  • Enables access to corporate data whilst keeping sensitive Information secure
  • Increases productivity by enabling Internet access to secure web applications
  • Provides enterprise-owned devices with access to approved applications and content
  • Highly scalable to meet changing user demands
  • Multiple layers of separation/protection between devices and corporate network
  • Coherent software platform reducing system integration and administrative overheads
  • Allows processor-hungry applications to run concurrently from the same device

Pricing

£650 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

4 8 4 8 4 2 6 9 1 1 2 6 0 2 9

Contact

SecureCloud+ Limited

Louis Crick

0330 123 3633

Contact@securecloudplus.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Managed Mobile Information Service, Managed File Collaboration Service, Managed Software Development Service, Digital Evidence Management Service.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
The service will be subject to planned maintenance activities.
System requirements
Minimum conditions will be set dependent on customer requirement

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 = 15 Mins
Priority 2= 4 Hrs
Priority 3 = 12Hrs
Priority 4 = 24Hrs
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
None
Onsite support
Onsite support
Support levels
Onsite support provided to meet the following SLAs:

Priority 1 - 8 hours
Priority 2 - 16 hours
Priority 3 - 24 hours
Priority 4 - 48 hours
Support available to third parties
Yes

Onboarding and offboarding

Getting started
SecureCloud+ will initiate a formal project to manage the on-boarding process. The initial stages of the project will include Start-up, Project Management Plan (PMP) and Stakeholder engagement and will establish the following:

• Project plan
• Communications plan
• Risk management log
• Service Design Pack (SDP)Technical Design Documents
o High Level Design
o Low Level Design
• Service Management Plan (SMP)
• Service transition plans for:
o Migration
o Testing and Acceptance
o Training
o Exit.

The appropriate training for Users of the service will ensure they are familiar with the capability, functionality and can therefore realise the benefits as quickly as possible. A training plan will be created at the Service Transition stage of the on-boarding process. The delivery of the training plan will include relevant User guides, appropriate use policies and work instructions as well as documented FAQs.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.
End-of-contract process
The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.

SecureCloud+ will agree a price for delivering the Exit Plan and will have 10 days to transfer all Customer generated data residing within the SecureCloud+ solution. Upon termination date SecureCloud+ will ensure that all of the Customer data is deleted and destroyed in a secure manner.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
Yes
Compatible operating systems
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No discernible difference
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Application usage is controlled via bandwidth load balancing in certain circumstances a customer may have a virtual organisation where resources will be dedicated to that customer community.

Analytics

Service usage metrics
Yes
Metrics types
Notice to 'Consumers' regarding outages

% of incidents resolved within agreed SLA period

Problem Management Root Cause Analysis delivered on time

Login Duration

Standard Application Load Time

Enhanced Application Load Time

Lost user hours

Availability

User Satisfaction - Based on survey with marks out of 10
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
As part of the managed service, SecureCloud+ will export the data and provide to the customer in an agreed format.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
To be defined dependent on user requirements.
Approach to resilience
Available on request
Outage reporting
SecureCloud+ reports any outages via its public dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
Bastion server - no direct access to management interfaces, only accessible by a registered IP address.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
15/08/2017
What the ISO/IEC 27001 doesn’t cover
All of the operations and internal departments are within scope at both Reading and Crewe sites, services provided to customers are covered by accreditation at the appropriate government classification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • DIAS Accredited RMADS
  • Cyber Essentials+
  • CCM CSA V3.0.1

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The Security Manual describes the reporting structure for the Company, this details each person's responsibility up to and including the Board.

Services are accrediated to the appropriate classification. RMADS document sets are produced for each service detailing the security policies and processes. Each Service is policed by the Senior Information Security Manager at SecureCloud+.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Customer RFCs will be raised through the Service Desk and will be managed via a Change Advisory Board who will establish the service boundaries from 3 levels of functionality:

• User Service Request
• Minor Change Request
• Major Change Request Upon approval the System

Design Authority will be responsible for producing the High-Level Design and, the Low Level Design for any proposed change to a service.  

After which the following procedural steps will take place:

• Test & Evaluation
• Quality Check
• Change Implementation
• Back Out Plan
• Request for Change Completion  
• Change Wash-up
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Each service goes through a stringant risk management and accreditation assessment to ensure the relevant security incident and event monitoring technology and processes meet the guidelines set by GPG 13. SecureCLoud+ platforms are regulary tested for vulnerability threat assessment by accredited companies annually.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
A number of SIEM best practices are employed in safeguarding and monitoring information within SecureCloud+ managed service such as:

o Compliance
o Access control
o Perimeter Defenses
o Resource Integrity
o Intrusion Detection
o Malware Defense
o Acceptable Use

In the event of a security incident the task of reporting the action will be carried out by SecureCloud+ who will liaise with the relevant parties and collate the security information in accordance with MOD policy - GPG 13:

• This information will be made available when requested by the customer authority
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
• The End-User contacts the Service Desk (SD) to log the call and is provided a reference number and applied a priority.

• The SD will then perform first-line diagnostics for the Incident. If the initial diagnosis and rectification action clears the Incident, then it is closed with the agreement of the End-User.

• If the incident is still current, it will be assigned a resolution group.

• If the incident is resolved and agreed with the End-User then it is closed. If however the Incident cannot be resolved within the SLA, then the escalation process will begin.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)

Pricing

Price
£650 per unit per month
Discount for educational organisations
No
Free trial available
No

Service documents

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