This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Acentria IT are still valid.
Acentria IT

Managed Cross Domain Security Zone PaaS

AcentriaIT Cross Domain Security Zone enables consumers to securely transfer data between our Assured OFFICIAL (formerly IL2) cloud platform and Elevated OFFICIAL (formerly IL3) cloud platform using CESG approved cross domain security patterns. With our architecture, Acentria IT will build a common component stack of services that provide support services.

Features

  • Pre Validated secure OS Builds
  • Managed Anti-Virus
  • Patch Management
  • Backup and Restore Services
  • Fix and Fail managed service included
  • Aligned with CESG Cloud Security Principles
  • Connect over the internet, PSN or N3
  • A range of service levels, VM sizes and licencing options
  • Service desk included as standard with SLA response times
  • Platform spans two UK data centres separated by over 100km

Benefits

  • Ensure VMs are patched and updated regularly
  • Allow customers to focus on running business applications
  • Solutions on a cloud that aligns with CESG best practice
  • Feel supported to get the best from your application
  • Get the resources you need, when you need them
  • Solutions that provide a common component stack of support services

Pricing

£94.20 a virtual machine a month

Service documents

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Framework

G-Cloud 10

Service ID

4 8 4 4 8 3 9 1 6 1 4 7 4 8 1

Contact

Acentria IT <removed>
Telephone: <removed>
Email: <removed>@3329f1bf-2f6f-48bf-9cfb-b971929ccaa2.com

Service scope

Service constraints
Customers will require appropriate network connectivity such as internet access (Assured Security Domain) or accredited connectivity such as a government secure network (Elevated Security Domain) to the Acentria IT cloud platforms. Connectivity via the internet, a government secure network (PSN or N3) or private leased line is available but may incur additional charges if hosting of CPE routers is required — see the pricing section for more details. Where they are required, customers are responsible for procuring and managing appropriate devices or software to meet the requirement for data security over the various forms of connectivity.
System requirements
  • The control and management of access
  • Appropriate Connectivity
  • Adhere to the Code of Connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 within 15 min, P2 within 4 hrs, P3 within 24 hrs, P4 within 72 hrs
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Monday to Friday 09:00 until 17:30 excluding Bank Holidays Only trained & qualified engineer's assist with support issues either remotely or on site.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On-boarding includes user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data will be extracted upon request and managed by us
End-of-contract process
No off boarding fees will apply, we will ask for 30 day notice to end contract

Using the service

Web browser interface
No
API
Yes
What users can and can't do using the API
You can use API calls to view information about the components of your environment. We provide native access to underlying proprietary API, and access via AWS S3 compatible API The APIs provides the ability to create/delete/list and manage buckets, add and delete objects, assign and search metadata and management of ACLs.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
Jenkins
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Customers can manage their virtual machines resources including compute, storage and networking.

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
We guarantee users will receive appropriate levels of service, any degradation in quality will be addressed by us.
Usage notifications
Yes
Usage reporting
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
UK Cloud

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Databases backups
  • VM backups
Backup controls
Flexible options available upon request
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.99& SLA
Approach to resilience
Our service is deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). Customers are encouraged to ensure their solution spans multiple sites, regions or zones to ensure service continuity should a failure occur.
Outage reporting
Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. In addition, the designated Account Manager will proactively contact customers as appropriate.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
All users are required to have a unique username and password, this is in addition to Public key authentication (including by TLS client certificate).
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus
ISO/IEC 27001 accreditation date
14th December 2016
What the ISO/IEC 27001 doesn’t cover
Our scope is covered by: provision of hosting and managed IT services in accordance with relevant Statement of Applicability, version 3.0. Anything outside of this scope is not covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Acentria has a governance framework in place which controls both how the Company operates and the manner in which it delivers cloud services to its customers. These have been independently assessed and certified against ISO27001 by ISOQAR, a UKAS accredited audit body. The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Acentria has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly. An established process for the formal submission of change requests is mandated prior to review and approval of the Change Advisory Board.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Acentria has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources, which cover a significant proportion of Acentria's asset population. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Following best practice from the National Cyber Security Centre, Acentria protects both its Assured and Elevated platforms with enhanced protective monitoring services (SIEM), at the OS level and above. Our approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified to the Acentria NOC for prompt investigation.
Incident management type
Supplier-defined controls
Incident management approach
Acentria has a documented incident management policy and process, which have been implemented in accordance with the guidance from ITIL v.3 and the current ISO27001 standard. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by Acentria personnel, and incidents identified and reported to Acentria by its customers and partners. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
This solution has been previously been validated by the NCSC PGA and the implementation is regularly tested via by regular PGA scoped independent IT Security Health Checks conducted by a CHECK service provider.

Energy efficiency

Energy-efficient datacentres
Yes

Pricing

Price
£94.20 a virtual machine a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@3329f1bf-2f6f-48bf-9cfb-b971929ccaa2.com. Tell them what format you need. It will help if you say what assistive technology you use.