Managed Cross Domain Security Zone PaaS
AcentriaIT Cross Domain Security Zone enables consumers to securely transfer data between our Assured OFFICIAL (formerly IL2) cloud platform and Elevated OFFICIAL (formerly IL3) cloud platform using CESG approved cross domain security patterns. With our architecture, Acentria IT will build a common component stack of services that provide support services.
Features
- Pre Validated secure OS Builds
- Managed Anti-Virus
- Patch Management
- Backup and Restore Services
- Fix and Fail managed service included
- Aligned with CESG Cloud Security Principles
- Connect over the internet, PSN or N3
- A range of service levels, VM sizes and licencing options
- Service desk included as standard with SLA response times
- Platform spans two UK data centres separated by over 100km
Benefits
- Ensure VMs are patched and updated regularly
- Allow customers to focus on running business applications
- Solutions on a cloud that aligns with CESG best practice
- Feel supported to get the best from your application
- Get the resources you need, when you need them
- Solutions that provide a common component stack of support services
Pricing
£94.20 a virtual machine a month
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
4 8 4 4 8 3 9 1 6 1 4 7 4 8 1
Contact
Acentria IT
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Telephone: <removed>
Email: <removed>@3329f1bf-2f6f-48bf-9cfb-b971929ccaa2.com
Service scope
- Service constraints
- Customers will require appropriate network connectivity such as internet access (Assured Security Domain) or accredited connectivity such as a government secure network (Elevated Security Domain) to the Acentria IT cloud platforms. Connectivity via the internet, a government secure network (PSN or N3) or private leased line is available but may incur additional charges if hosting of CPE routers is required — see the pricing section for more details. Where they are required, customers are responsible for procuring and managing appropriate devices or software to meet the requirement for data security over the various forms of connectivity.
- System requirements
-
- The control and management of access
- Appropriate Connectivity
- Adhere to the Code of Connection
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- P1 within 15 min, P2 within 4 hrs, P3 within 24 hrs, P4 within 72 hrs
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Monday to Friday 09:00 until 17:30 excluding Bank Holidays Only trained & qualified engineer's assist with support issues either remotely or on site.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- On-boarding includes user documentation.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data will be extracted upon request and managed by us
- End-of-contract process
- No off boarding fees will apply, we will ask for 30 day notice to end contract
Using the service
- Web browser interface
- No
- API
- Yes
- What users can and can't do using the API
- You can use API calls to view information about the components of your environment. We provide native access to underlying proprietary API, and access via AWS S3 compatible API The APIs provides the ability to create/delete/list and manage buckets, add and delete objects, assign and search metadata and management of ACLs.
- API automation tools
-
- Ansible
- Chef
- OpenStack
- SaltStack
- Terraform
- Puppet
- Other
- Other API automation tools
- Jenkins
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- ODF
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- MacOS
- Using the command line interface
- Customers can manage their virtual machines resources including compute, storage and networking.
Scaling
- Scaling available
- Yes
- Scaling type
- Manual
- Independence of resources
- We guarantee users will receive appropriate levels of service, any degradation in quality will be addressed by us.
- Usage notifications
- Yes
- Usage reporting
-
- SMS
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- Memory
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- UK Cloud
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Databases backups
- VM backups
- Backup controls
- Flexible options available upon request
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users contact the support team to schedule backups
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.99& SLA
- Approach to resilience
- Our service is deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). Customers are encouraged to ensure their solution spans multiple sites, regions or zones to ensure service continuity should a failure occur.
- Outage reporting
- Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. In addition, the designated Account Manager will proactively contact customers as appropriate.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- All users are required to have a unique username and password, this is in addition to Public key authentication (including by TLS client certificate).
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Devices users manage the service through
- Dedicated device over multiple services or networks
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus
- ISO/IEC 27001 accreditation date
- 14th December 2016
- What the ISO/IEC 27001 doesn’t cover
- Our scope is covered by: provision of hosting and managed IT services in accordance with relevant Statement of Applicability, version 3.0. Anything outside of this scope is not covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Acentria has a governance framework in place which controls both how the Company operates and the manner in which it delivers cloud services to its customers. These have been independently assessed and certified against ISO27001 by ISOQAR, a UKAS accredited audit body. The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Acentria has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly. An established process for the formal submission of change requests is mandated prior to review and approval of the Change Advisory Board.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Acentria has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources, which cover a significant proportion of Acentria's asset population. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Following best practice from the National Cyber Security Centre, Acentria protects both its Assured and Elevated platforms with enhanced protective monitoring services (SIEM), at the OS level and above. Our approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified to the Acentria NOC for prompt investigation.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Acentria has a documented incident management policy and process, which have been implemented in accordance with the guidance from ITIL v.3 and the current ISO27001 standard. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by Acentria personnel, and incidents identified and reported to Acentria by its customers and partners. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- VMware
- How shared infrastructure is kept separate
- This solution has been previously been validated by the NCSC PGA and the implementation is regularly tested via by regular PGA scoped independent IT Security Health Checks conducted by a CHECK service provider.
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £94.20 a virtual machine a month
- Discount for educational organisations
- No
- Free trial available
- No