Sapphire

Forcepoint Cloud Web Security

A Cloud-based solution allows you to quickly deploy web and email security to all users, at any location, without the need to purchase or maintain hardware or software. This will simplify your network and reduce total cost of ownership.
Analytics and business intelligence
Analytics
Business intelligence
Reporting and dashboards

Features

  • Reduce Malware Incidents
  • Integrated DLP
  • Integrated Advanced Malware Detection
  • Risk at a glance dashboards
  • Advanced forensic reporting
  • Intuitive, custom built reporting

Benefits

  • Accurately identifies today’s evasive malware
  • Improves threat defenses by identifying and classifying information
  • Visibility and control of cloud apps used

Pricing

£23.47 per instance

  • Education pricing available

Service documents

G-Cloud 11

484396407867666

Sapphire

Lisa Ingham

0845 58 27001

lisa.ingham@sapphire.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Forcepoint offers a range of support and SLA options.
https://support.forcepoint.com/TechnicalSupportPrograms
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Please see support matrix for our different support programs. https://support.forcepoint.com/TechnicalSupportPrograms
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started "Customers will be able to utilise a setup wizard apon first log on to walk through a basic setup inorder to confirm connectivity and a base configuration.
Customers have access to our online knowledge base and forums.
Content aware help section from within the portal.
Assistance with configuration and knowledge transfer through professional services"
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats DOC
End-of-contract data extraction All data is stored for upto 3 months after the contract ends. Users can utilise our SIEM integration to extract all user logs.
End-of-contract process At contract end, our service will fail closed meaning any web traffic directed through our service wil stop. Users are advised to remove any endpoint agents, browser settings or other methods of directing traffic to our service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service .
Accessibility standards None or don’t know
Description of accessibility .
Accessibility testing .
API No
Customisation available Yes
Description of customisation Information available upon request

Scaling

Scaling
Independence of resources All our datacentres are assigned into clusters to provide load balancing. The data centres are connected to a T1 internet connection with multiple connections. Services will scale to provide extra resource depending on demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types We offer a variety of different matrics including but not restricted to bandwidth, browse time, hits, URL, categories, MB sent/received, filter time, server response time, user, protocol, threat and device.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Forcepoint Cloud Web Security

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Information available upon request
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can extract data via a couple of methods. Full traffic logging will download the data in either CSV or CEF formats. This can be used standalone or then imported into a thrid party tool. SIEM integration will allow data to be extracted into a 3rd party SIEM solution.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% availability - SLA detail availble upon request
Approach to resilience Available on request (not public knowledge)
Outage reporting .

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels "Management access is restricted through
the use of Role Based Access Controls
(RBAC)."
Access restriction testing frequency At least once a year
Management access authentication Other
Description of management access authentication Available on request (not public knowledge)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 27/05/2015
What the ISO/IEC 27001 doesn’t cover http://www.websense.com/content/support/library/ni/web/cloud/Websense_Cloud_ISO_27001_2013.pdf
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 06/12/2014
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover https://cloudsecurityalliance.org/star-registrant/forcepoint-llc/
PCI certification No
Other security certifications Yes
Any other security certifications
  • Privacy Shield - EU/US data privacy
  • ISO27018

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards ISO27018
Information security policies and processes Available on request (not public)

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Available on request (not public)
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on request (not public)
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on request (not public)
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Available on request (not public)

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £23.47 per instance
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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