PDG Consulting

Third (3rd) Party Oracle Database Support

Independent third-party software support and maintenance for Oracle databases with savings of up to 90%. No forced upgrades, no de-support dates. Local and Central Government reference sites in the UK

Features

  • Independent third-party software support and maintenance for Oracle software
  • Savings of up to 90%
  • No forced upgrades
  • No de-support dates
  • Supporting your current system for as long as you wish
  • UK based support team
  • Onsite support as required
  • Support team are SE security cleared as a minimum
  • 24/7 support
  • Support for customisation

Benefits

  • Reduces business spend
  • Removes disruption to business

Pricing

£800 per unit

  • Education pricing available

Service documents

G-Cloud 9

483820745805606

PDG Consulting

Mark Smith

0870 870 2771

mark@pdg-consulting.com

Planning

Planning
Planning service Yes
How the planning service works Working with your team at transition stage to identify future roadmap
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Risk analysis
Accredited security testers No
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Support is provided by our support team based in Berkshire, we work with a number of cloud hosting providers

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is provided 8am to 6pm, 24/7 options are available
Priority 1 Target Response Time 15 minuets Target Resolution Time 2 hours
Priority 2 Target Response Time 1 hour Target Resolution Time 4 hours Priority 3 Target Response Time 4 hours Target Resolution Time 3 days Priority 4 Target Response Time 8 hours Target Resolution Time 5 days Priority 5 Target Response Time 3 days Target Resolution Time 10 days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Skype
Web chat accessibility testing As part of transition we work with customers to ensure we can provide the service
Support levels All of our support is provided at a premier level and priced based on the requirements of the customer, we provide a technical account manager who will visit the customer on a quarterly basis to review the service provided as well as weekly calls with the support team to review support tickets

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £800 per unit
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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