Whitespace Work software

Whitespace Analytics

Whitespace Analytics allows you to search, consolidate and analyse your waste and environmental data. Analytics can be used with the back office systems giving in depth, cross-system reporting supported by visual aids such as graphs, heat maps etc. This tool provides business intelligence to facilitate better informed business decisions.

Features

• Access, analyse and capture data from mobile devices
• Search and report across all of your data
• Visualise your data with state-of-the-art graphics
• Interactive access to your Waste and Environmental data
• Capability delivered via range of mobile devices
• Access Big Data without complex data modeling or programming

Benefits

• Enable social decision-making through real-time collaboration
• Review data in a format that is easily understood
• Rich data storytelling helps you collaborate and share insights
• Smart visualizations reveal hidden insights
• Smart Search gives you ultimate flexibility
• Save time due to reduced number of reports required
• Customizable to different management levels

£10,000 to £25,000 an instance a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Rhiain.Dixon@whitespacews.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

483414755361660

Contact

Rhiain Dixon
07929890892
Rhiain.Dixon@whitespacews.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Please contact Whitespace for more details.
• System requirements: Web browser, I.E and Chrome

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service desk operates Monday to Friday 09:00 to 17:30; ; Service level agreement:; Monday to Friday, 09:00 to 17:30, 99.995%; Monday to Friday, 17:31 to 08:59, 99.95%; Weekends, 99.95%
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Monday to Friday - 09:00 to 17:30; Weekends and out of hours support - by arrangement.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A project kick off is arranged to discuss high level approach and plan for deployment. Workshops are then arranged to go into detail about the processes required for managing the operation (both operational and technical). A Project Initiation Document and Confirmation of Requirements are then drawn up for mutual agreement prior to system build and on-site training. Full user documentation is provided via our service desk including a WIKI which incorporates video content to help users in the day to day use of the system. Furthermore, we provide a client manager post live to handle queries outside of the service desk.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customer who wish to retain their data post contract must define what data they wish to retain and the format they require to receive the data in. Extraction is a chargeable service and is best defined at the start of the contract.
• End-of-contract process: The price paid will include all necessary rights to access and use the system during the contract term. When the term ends, and assuming there is no continuation, the system will be turned off and access will be lost.; Towards the end of the contract, Whitespace will make contact with the customer to discuss options.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: In cab/mobile workers use a App installed on Mobile Devices to communicate work completed or undertaken to the back-office system. The back-office system is accessed via a web browser only.
• Service interface: No
• API: Yes
• What users can and can't do using the API: The Whitespace API is a full service/functionality API. There are no limitations around core functionality.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The dashboard allows users to create their own charts and tables and therefore build their own 'customised' reports. Users can either create from scratch or copy existing charts/tables and edit them. ; Users can also share their own reports with selected users or all users. ; Users can also create their own 'saved searches' as bookmarks which can be shared with other users.

Scaling

• Independence of resources: Whitespace is a single tenancy solution. Each customer has their own environment.

Analytics

• Service usage metrics: Yes
• Metrics types: A range of service usage metrics are provided.; For example, how many worksheets are open, in progress or complete on a given day/week etc. What is the round progress of vehicles out on service delivery etc.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users will export their data using an approved method facilitated by Whitespace. This is in the form of a data extract layer (DEL) which is provided to the customer at the start of the contract. The DEL is a csv file(s) that extracts key operational data and is used to service up data to our dashboard products on a frequency defined on mutual agreement. Please note that the frequency is typically 1-2 times a day. It is not intended to be a live data extract.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • PNG
• Data import formats:
  • CSV
  • Other
• Other data import formats: TXT

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Private backbone behind Packet and Application level firewalls and MPLS link for cross DC communications.; ; VPN connections used for support/maintenance activities and available for Customers upon request.

Availability and resilience

• Guaranteed availability: Monday to Friday; 09:00 to 17:30 - 99.99% up time; 17:31 to 08:59 - 99.95% up time; ; Weekends 99.95% up time.; ; Please note up time figures do not include planned outages.
• Approach to resilience: Dual data centers, with automated DNS fail over. Additional details available on request.; ; Increased availability solutions available, please contact Whitespace Work Software for more details.
• Outage reporting: Customer's are contacted directly by a member of the company. ; ; Email alerts can be setup upon request from Whitespace monitoring tools.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Whitespace Support only access the solution via VPN using named accounts to logon.; During the setup phase, Whitespace consultants use named accounts which can be restricted after the project has been completed.; ; Whitespace includes role based user security.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CQR Consulting Ltd
• ISO/IEC 27001 accreditation date: 06/09/2017
• What the ISO/IEC 27001 doesn’t cover: All Customer information is included within the Whitespace ISO27001 scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Solutions are baselined, with each upgrade/change to the baseline tested and tracked.; ; All changes are risk assessed and security tested prior to release.; ; Changes are three stage tested (Unit, Dev and UAT) before release, with test cases drawn from functional/non-functional requirements. In addition changes are regression tested.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Whitespace is ISO27001 Certified.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The Whitespace solution is multi-point monitored, with security vulnerabilities reported to the PowerSuite Service Desk and to Whitrespace's hosting partner.; ; Vulnerabilities are risk assessed and a corrective plan is created in line with Whitespace's ISMS.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Whitespace follow a defined incident management process, in line with its ISMS.; ; Affected customers are notified and remain updated during the incident. Notifications are sent via the Service Desk and via email.; ; Once resolved, incidents reports are available on request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £10,000 to £25,000 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Rhiain.Dixon@whitespacews.com. Tell them what format you need. It will help if you say what assistive technology you use.