ServiceNow Managed Service
ServiceNow 2nd&3rd line support plus minor enhancement work delivered by a highly experienced client-side team. On-demand support for bug fixes, defect remediation or small scale, agreed-outcome projects to optimise your ServiceNow instance. Includes Incident resolution, Problem RCA, bulk data load and configuration/code/integration investigations and resolutions. Knowledge Transfer can be included.
- 9*5, Mon - Fri 2nd & 3rd line support
- Delivered from UK by team of permanent support staff
- Continuity of support staff allocated to clients
- Minor enhancements included subject to size & scope
- Variable SLAs according to client requirements
- Remote support, on-site presence available for RCA, Knowledge Transfer etc.
- ServiceNow health check included during transition to our support service
- Leverage highly experienced consulting team as part of 3rd line
- Client hub for tracking progress and sharing insights
- Pre-built integration into our ServiceNow instance
- Ownership of deep technical challenges by highly experienced ServiceNow partner
- Avoid reliance on hard-to-find ServiceNow resources
- Predefined processes and plan to accelerate service transition
- Access to wider consulting team for Knowledge Transfer, projects etc.
- Support managed by people who owned the platform when client-side
- Ability to ramp-up support resource at times of high demand
- Support delivered by mixed UK team, Service Desk and Consultants
- Leverage Unifii's best practice repository as part of support
- Fully Managed and focused support
- All SN Products, such as ITSM, CSM, ITBM, ITOM
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