Cloud Fish Ltd

Workflow Automation

Cloud Fish provides business process/workflow automation consulting services and software solutions. Cloud Fish specialises in K2 workflow automation and other low code technologies to rapidly design, develop and deploy workflow driven applications across all platforms.

Features

  • Full integration with all Microsoft-based products
  • Full integration with Salesforce
  • Create business process automation applications
  • Low Code / No Code Application Development
  • Create Cross platform applictions
  • Process audit and tracking capability reporting
  • Ability to interact with multiple different data sources
  • Drag and Drop Rapid Application Development

Benefits

  • Create applications quickly without coding skills
  • Create forms in minutes instead of days
  • Web based, so can be developed from anywhere
  • Automate manual workflow tasks with secure low-code apps
  • Real Time reporting to Identify process bottlenecks
  • Empower end-users to create highly scalable applications
  • Change processes easily to meet the needs of the business

Pricing

£70 to £200 per user

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 8 2 2 4 4 8 9 8 2 5 8 1 5 1

Contact

Cloud Fish Ltd

Simon Allport

07795483359

simon.allport@cloudfish.solutions

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
Microsoft Azure
System requirements
Modern Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Instance response from 8am - 5pm Monday - Friday
During the weekend and public holidays 24hrs.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via a Slack / MS Teams group
Web chat accessibility testing
Haven't done any, just use the out of the box software supplied by Slack and Microsoft.
Onsite support
Yes, at extra cost
Support levels
Support is provided by phone, web chat or on-site visit.
Support is either;
Monthly (unlimited)
Hourly (hourly rate/credits)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide the following services
Onsite Training,
Mentoring / Best Practices,
Helping with first application,
Documentation,
Solution Design,
Project Management,
Development.

Projects start with gathering requirements and defining the objectives.
This is followed by a detailed plan defining overall deliverables, timescales and roles and responsibilities. Full project management is provided throughout the term of the contract with Sprint reviews to ensure successful delivery and progression.

We take an agile approach and work in sprints. Sprint length depends on the project. After each sprint we will do a sprint review to make sure we are all happy with the progression of the contract. We try to release an MVP as quickly as possible so that users can start using the software and give feedback to help with the development process.

Onsite support is provided along with full application training and documentation.

A project review generally follows after go-live to ensure continuous user adoption.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Full data extract capabilities are available in the application. A full database backup can also be provided to the customer upon request. After service termination, all database backups and data extracts are delivered to the customer and all data can easily be deleted.
End-of-contract process
Once a notice of termination is received via Email, all data and platform customisations are exported and made available to the customer.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is responsive in nature and has like-for-like support between mobile, desktop and tablet devices. There are some differences, but the design time tool allows you to target either mobile or desktop that optimises the user experience.
Service interface
Yes
Description of service interface
Web based development portal which can be accessed via your desktop/laptop browser
Admin portal which can be accessed via your desktop/laptop browser
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
The platform has an API that allows accessibility to all of the platform's capabilities these include
Data services input and OutPut
Security
Workflow Control
Integration between 3rd party services / web form technologies
More information can be required on request
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The platforms are low- and no-code drag and drop based platforms. It allows full customisations of web forms, workflow, data integration, reporting.

Customisations are done using the designers, but code-base changes are also supported.

The user interface can also be styled using custom themes and CSS.
Changes can be done by super users, analysts and developers

Scaling

Independence of resources
The platform scales both horizontally and vertically. New nodes can easily be added to support in increase in demand and fail over.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
K2

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
Follow Microsoft's and K2 practices for data protection
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export data in different formats Excel, CSV, API or SQL Server database connection.
Data export formats
  • CSV
  • Other
Other data export formats
  • SQL or SQL database backup
  • XML
  • JSON
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • XML
  • JSON
  • SQL, SQL database backup

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Agreed service availability of up to 99.9%, 24/7. Cloud Fish also make reasonable efforts to resolve application support requests based on the severity and support level.
Approach to resilience
Disaster recovery is built in via a secondary failover environment. For on-premise, you would be responsible for providing the failover environment
Outage reporting
A range of options are available, including administration reports, email alerts and administration portal where outages are reported

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Using verified email addresses
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
We provide the services to work on client's infrastructure and on our supplier's infrastructure.
Information security policies and processes
We follow the principles of GDPR

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Create Change Request, A submitter completes a CR Form and sends the completed form to the project manager. The project manager enters the change request into the backlog. The change request status is updated throughout the change request process as needed. The team review's the change request and provide an estimate for the suggested change
On approval the change will be scheduled into be made.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Services are managed by the supplier, we make sure that applications built on top the services are checked for vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are identified through robust data protection policies. A breach in security is immediately reported to the customer and plan to mitigate the threat. SLAs linked to the severity applies when responding to threats.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are reported using the support system and routed to the appropriate member of staff to deal with it. The process is fully tracked and has detailed reporting to enable monitoring of incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£70 to £200 per user
Discount for educational organisations
Yes
Free trial available
No

Service documents

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