UCNS - Cloud IT Server Monitoring and Patch Management
A cloud based Server proactive monitoring and managed patch solution via a cloud based secure platform offering peace of mind for pre-vetted patches from major vendors such as Microsoft ensuring the managed patch cycles execute risk free.
24x7x365 monitoring and management of hardware and software, UK Based ISO9001 and ISO27001
Features
- UK based 24x365 service desk
- Varying levels of Service support hours (up to 24x365)
- ISO 9001 (quality) and ISO 27001 (security) for confidence
- Specialist technical team with industry leading expertise
- VIP and Executive aware service models
- Continuous improvement programme in place
- Asset inventorying for easy escalation and asset identification
- Remote support tools for remote resolution
- Network, systems and hardware monitoring capability
- Change management (CAB) integration capability
Benefits
- Efficient and stress-free resolution of service requests and incidents.
- No single point of failure delivering greater service availability.
- Service Level Agreement (SLA) monitoring
- High first call resolution rate (FCR)
- Overflow only services
- User satisfaction survey for all calls
- Accredited to ISO 9001 - Quality Management UKAS audited
- Accredited to ISO 27001 - Information Security UKAS audited
- Accredited Cyber Essentials Plus for additional security
- Wholly owned and managed on boarding planning and process
Pricing
£2.75 to £5.75 a unit a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
4 8 1 9 0 4 7 9 4 1 1 1 0 9 0
Contact
Kerv Transform Limited
Nicholas Cothill
Telephone: 0330 113 5000
Email: nicholas.cothill@kerv.com
Planning
- Planning service
- Yes
- How the planning service works
-
A comprehensive migration to the cloud strategy will be developed to suit the customer requirements and owned by UCNS Managed IT including;
Scope definition
Project plan
Implementation plan
Stakeholder KPIs
Criteria for success
QA Testing and Go Live training - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- All training for this service can be customised in partnership with the customer. We have a strong background in developing and delivering bespoke targeted training.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Moving the current support service to cloud provides for greater flexibility and operational coverage, our integrated transition/migration service ensures no business workflows are overlooked and the service improves the overall end user experience. For customers already in a cloud support model, our competitive pricing and unrivalled support provide an effective alternative for greater choice and comparison.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- UCNS Managed IT are an ISO 9001 certified business and operate to a comprehensive ITIL best practice. A comprehensive QA test plan will be developed to meet the customer requirements, or developed on their behalf depending on the level of involvement desired.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CREST
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- A wide variety of cloud services are supported ranging from User management to Service management to general Helpdesk support.
Service scope
- Service constraints
- Support is offered in the first instance remotely with scalable options for onsite service on demand
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Typically in under 5 minutes.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Support options include:
Standard support level; 9-5 M-F
Enhanced support level; 8-6 M-F
Premium support level; 24x7x365
Executive support additionally provides dedicated manager
Triage, Level 1, Level 2, Level 3 technical support as well as overflow only
Refer to pricing document/SFIA rate cards accordingly
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £2.75 to £5.75 a unit a month
- Discount for educational organisations
- Yes