Catapult CX Limited

Rapid Service Recovery

In the event of a major incident we provide IT Crisis Management, taking control and limiting further damage. We provide rapid support and decision making, running a war room to mitigate damage, data loss and restoring service to customers rapidly. We provide deep technical expertise to lead the way.

Features

  • Rapid-reaction team able to mobilise within minutes
  • Extensive and deep understanding of problem solving and resolution
  • Hands-on technical excellence with extensive experience
  • Proven methodology to understand your context and constraints
  • Deep understanding of enterprise IT and its constraints
  • Up to date guidance on technical resolution
  • 24x7 running of War Rooms for service recovery

Benefits

  • Quickly restore service to critical systems and processes
  • Retaining and rebuilding customers and staff confidence
  • Builds internal understanding and capability and empowers your teams
  • Prioritising short- and long-term resolution activities
  • Improved customer experience

Pricing

£1,425 to £3,075 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@catapult.cx. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 8 1 7 9 6 0 8 2 1 1 6 2 9 4

Contact

Catapult CX Limited Alex Fishlock
Telephone: 020 3457 1374
Email: info@catapult.cx

Planning

Planning service
Yes
How the planning service works
As part of the software engineering process, we help you effectively plan for deploying the software into the cloud.

We will show you how to design your architecture to be secure, scaleable and efficient.

We will guide and assist you to design the solution, prepare for, and automate all aspects of getting your software deployed into the cloud.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We provide pro-active quality and risk management, embedding quality practices and instilling quality oriented behaviour throughout your teams

Reporting metrics for your fully automated quality assurance and performance testing enables your teams to effectively prioritise their work, and gives transparency to the improved quality over time.

We automate the monitoring of in-life performance, and when SLAs are breached to then automate actions such as scaling and the creation of tickets back into the engineering pipeline.

Where appropriate, we will show you how to actually automate deploying into a performance test environment, configuring it, and then execute an extensive performance test pack.

Security testing

Security services
Yes
Security services type
  • Security design
  • Security testing
Certified security testers
Yes
Security testing certifications
Other
Other security testing certifications
CISSP

Ongoing support

Ongoing support service
No

Service scope

Service constraints
There are no constraints. We provide a flexible service.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
This would be dependent on the client requirements and agreed service level agreement (SLA). We operate a number of different bespoke SLA models across our client base.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We supply support to your engineering team. The support level is agreed at time of negotiation, but usually includes ticket, phone and email based support.

The Catapult team can support you on everything for your Software Engineering capability. We develop toolchains and guide you on best practice for config, helping to make your organisation as efficient and productive as possible – whether you’re a team of 1 or 100,000.
Our experts can act as the delegated admin for your tools, making configurations on your behalf whilst internal teams are still learning the ropes. We also offer health checks and upgrades to make sure your tools and processes are being run as effectively and efficiently as possible.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£1,425 to £3,075 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@catapult.cx. Tell them what format you need. It will help if you say what assistive technology you use.