Ultima Business Solutions Ltd

Check Point Capsule Cloud

Employees expect to work whenever and wherever it’s convenient; however use of laptops and online behaviors put your network at risk. Check Point Capsule Cloud solves this security dilemma by using a cloud based security container to enforce your in-network security policy on laptops used outside of the corporate network.

Features

  • A single policy for on premise and off premise laptops
  • Logs can be viewed online or sent directly
  • Integrates with active directory for identity awareness.
  • Client is network aware

Benefits

  • Extends corporate security policy to laptops
  • Maintain full visibility with a single management platform
  • Integrates seamlessly with your other Check Point deployments
  • Consolidates all logs for full, centralized visibility and management
  • Ensures every network user and device is in compliance
  • No need to deploy additional hardware

Pricing

£1.08 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

481665782998721

Ultima Business Solutions Ltd

Ashley Robertshaw

+44779 503 1045

gcloud@ultima.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Currently only supports Windows and IOS laptops/machines
System requirements
  • Currently only supports Windows and IOS laptops/machines
  • Light-weight client to be installed

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard Support Customers have an SLA of 4 Hours for Severity 2,3,4 Questions and 30 Minutes for Severity 1 Questions.

Premium Support Customers have an SLA of 4 Hours for Severity 3,4 Questions, 2 Hours for Severity 2 and 30 Minutes for Severity 1 Questions.

Elite Support Customers have an SLA of 4 hours for Severity 3,4 Questions and 30 minutes for Severity 1,2 Questions .
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Customers can log into Check Point Web Chat via www.checkpoint.com, Then they would click support, support center and the underneath "Get Help" select Live Chat.
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Check Point Standard Support: SLA 9x5 Buisness Day. Response Time Severity 1: 30 Minutes, Severity 2,3,4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Premium Support: SLA 7 x 24 Every Day. Response Time Severity 1: 30 Minutes, Severity 2,2 Hours and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Elite Support: SLA 7 x 24 Every Day. On Site Engineer for Critcal SRs Response Time Severity 1: 30 Minutes, Severity 2 30 minutes and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Diamond Support: SLA 7 x 24 Every Day. Designated Diamond Engineer Response Time Severity 1: 30 Minutes, Severity 2,3,4 based on level of support(Standard, Premium or Elite. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started "When you access the Cloud Portal for the first time, you must create a new account in the Create
New Account area:
1. Enter a valid email address.
2. Enter a password you will use to log into the Cloud Portal.
3. Confirm the password.
4. Click Sign Up.
5. A confirmation email is sent to the address specified in step 1. Click Activate Account in the
email.
The Cloud Portal opens in your browser and you can log in.

After log in, the Cloud Portal opens on the Overview tab. Use the:
• Overview tab to see the Capsule Cloud activity in your environment.
• Policy tab to set the policy for:
• URL Filtering
• Threat Prevention
• HTTPS Inspection
• Logs & Reports tab to see logs of user traffic and audit logs.
• Users & Groups tab to add and change settings for users that can access the Capsule Cloud.
Settings tab to:
• Change settings that relate to clients and devices
• Configure Central Management to work with SmartDashboard
• Access Capsule Cloud Utilities
• Download tab to download Capsule Cloud Apps and Utilities
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction It cannot be, it is securely erased
End-of-contract process We securely erase your domain and restrict access to your portal, the encrypted portion of the cloud drives is unencrypted and opened back up. The original SaaS solution returns to normal

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility If run as a standalone setup, access is available via the web interface from a URL that can be linked to your domain. It is also possible to register the cloud gateway as a standard device in an existing Check Point management appliance and utilise the same policy and logging as per the rest of the estate.
Accessibility testing Don't know
API Yes
What users can and can't do using the API Everything that can be done via the WebUI, see admin guide for full detail and commands.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customise the policy and security blades which are enforced to end/remote users. Web UI can be skinned and customised, and it is possible to interface via API

Scaling

Scaling
Independence of resources The service is cloud hosted, therefore all backend resources are scalable to meet demand.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Check Point Software Technologies

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach They can export the policy that has been created, logs are also accesible via the cloud portal or can be sent to an on prem manager.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Availability
There are two aspects of system availability:

1. Network uptime intent
- Check Point strives to provide service uptime that is equal or greater than 99.999% calculated per calendar month.
- System availability is calculated as ratio of total expected uptime per month minus reported downtime, with the exceptions for the below excused outages.
Note that uptime is not guaranteed or subject to credits.

2. Latency
- To insure latency that is less than 100ms.
- Measured between Capsule Cloud serving gateway and the end user.
Note that content download from the original content server is not included in the latency measurement.
Approach to resilience Cloud based infrastructure has physical resiliency, scaling and geographical resiliency built in.
Outage reporting Yes, via https://status.checkpoint.com

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Once the AD integration is configured, simply configure SSO from the Settings > Utilities tab. The procedure is fully documented in the admin guide
Access restriction testing frequency At least once a year
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes For our internal processes we strive to meet the same level as ISO 27001, however do not seek accreditation

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Supplier-defined controls
Vulnerability management type Supplier-defined controls
Vulnerability management approach Undisclosed
Protective monitoring type Supplier-defined controls
Protective monitoring approach Undisclosed
Incident management type Supplier-defined controls
Incident management approach Undisclosed

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.08 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Interested parties can reach out to us to initiate a free trial, from this free trial you will be able to integrate 25 users for up to 30 days.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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