mpro5 mobile workflow platform allowing an organisation to schedule tasks to mobile devices and include associated workflows for completion by mobile users.
- Job Scheduling with Digital Signature
- Mobile Workflow with Digital Signature & Photos
- Real-time reporting
- GPS Tracking & Geofencing
- Internet of Things (IoT sensors)
- Real-time alerting
- Document Storage and Mobile Document Viewing
- Invoicing completed Jobs / Workflows
- Asset Management
- Timesheets and Expenses
- Complete jobs on the move
- Guide users through configurable workflows on tablets and smartphones
- Get notified by email, SMS, and push notifications
- Connect IoT sensors to get real-time data
- Automatic scheduling and alerting based on IoT data
- Invoice based on completed workflows and jobs automatically
- Give users the documentation they need out in the field
- Use real-time, interactive dashboards to analyse the data captured
- We help you configure the system as you need
- UK-based support available by default
£495 to £100000 per instance per month
- Education pricing available
- Free trial available
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
We offer out of the box APIs to enable you to integrate with our systems.
Systems already used are:
Sage Line 50 - Sage 200
|Cloud deployment model||Public cloud|
Our service runs on Microsoft Azure's cloud in the UK datacentres as needed.
We support Android and iOS mobile devices using current & last versions of their operating systems.
We recommend using Chrome for accessing the mpro5 web client.
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Business hours support included by default 9am - 5:30pm Monday to Friday
Tickets can be raised by online portal, email, or telephone
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
We respond to all tickets within 1 hour (not automated)
We aim to close all support issues where practical within 24 hours and configuration changes up to 5 days (dependent upon complexity)
|Support available to third parties||Yes|
Onboarding and offboarding
Mpro5 is a full premium service, we offer training included in our pricing. For onboarding we normally offer a configuration session and a training session on-site once configured.
We offer to undertake data imports for our customers as needed to get them up and running as quickly as possible.
Additional training is available on request.
|Other documentation formats||
|End-of-contract data extraction||Users can extract their data using the mpro5 website, or alternatively request a BACPAC file from the technical team.|
|End-of-contract process||At the end of the intial term, mpro5 automatically becomes a rolling month to month contract. At this point, a customer can request termination or renewal accordingly. A backup of data (BACPAC) can be made available at no extra charge, or a user can export data through the website.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
Mobile devices are used for data capture and completion of the jobs / workflows themselves.
Web browsers are used to configure the workflows, schedule the jobs, and view reports.
|Accessibility standards||None or don’t know|
|Description of accessibility||The service is accessible with customisable text size and language as required. mpro5 controls are correctly named and described as required.|
|Accessibility testing||The mpro5 web client and mobile client has been tested with individuals with autism on both mobile devices and desktop browsers.|
|What users can and can't do using the API||
Using the mpro5 API, it is possible to configure the entities of the mpro5 system ranging through Customers, Sites, Locations, Contracts, SLAs, Jobs and in some cases Users.
The API can also be used for completed data retrieval by third party systems, for example, accessing all the completed jobs for a given day and updating another application with the details of completion recorded by mpro5.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
Mpro5 can be configured for different scenarios - we have users ranging across many industries from Facilities Management to Healthcare.
If any request cannot be configured by the service team, the customer can ask for bespoke development which is assessed and quoted on a case by case basis.
|Independence of resources||Every mpro5 customer exists within their own 'silo' within the mpro5 cloud running on Microsoft Azure. We use real-time scaling to ensure that additional load does not impact existing customer experience. This also enables us to cope with peak periods.|
|Service usage metrics||Yes|
Mpro5 monitors usage of the application from completed requests to active users. This could be:
Users Logged In
Jobs inside SLA
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Other data at rest protection approach||All mpro5 data is stored in the Microsoft Azure cloud and encrypted at rest|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
Every grid within the mpro5 web client has an Export button that is controlled by permissions. You can choose to export data as needed on an entity by entity basis.
Specific data exports can also be made as reports, or if necessary, requests can be completed by our service team.
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||Excel|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||We offer the Microsoft Azure uptime guarantee of 99.99%|
|Approach to resilience||
Mpro5 is incredibly resilient thanks to using Microsoft Azure PaaS.
Each mpro5 database runs in triplicate with real-time failover.
Each mpro5 API service runs across distributed hardware both physically and geographically.
We use the Dublin and UK Azure Datacentres.
We use social media to communicate with the majority of our clients, our standard mechanisms are:
Through the mpro5 web client 'home' screen
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||At any point within mpro5, a user can change their password or request for it to be reset via the support team. Users of mpro5's passwords are salted and hashed meaning no clear text equivalent exists.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||The British Assessment Bureau|
|ISO/IEC 27001 accreditation date||7th January 2016|
|What the ISO/IEC 27001 doesn’t cover||Microsoft Azure Infrastructure (separately and directly certified by Microsoft)|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||SSAE16 Type II|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||We have a full ISMS 27001 Document available on request that details all of mpro5's policies and processes.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Configuration changes to your mpro5 system can be made by requests to our service team. Each change is discussed with the end user prior to implementation to ensure correct delivery.
Changes (new development) are raised through feature requests and are assessed as described in our ISO27001 process which evaluates any security considerations.
We also ensure that new changes are covered in our annual penetration tests for external verification of security.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
We implement Microsoft Azure's real-time threat detection services to monitor the mpro5 infrastructure. This covers intrusion at the database level as well as the software layer.
Patches to the mpro5 Azure infrastructure are deployed immediately by Microsoft directly.
Patches to the mpro5 software are release immediately once available. If a patch is deemed low priority or not concerning security, this will fall into a monthly or quarterly systems upgrade.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Again, using real-time intrusion detection we are monitoring the mpro5 environment constantly.
When notified of a potential compromise, the security team at mpro5 is notified who then assess the notification to be true or a 'false-positive' before recommending remedial action to the support team.
We respond within an hour to incidents and aim to close any high priority issues the same day.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Our incident management conforms to our ISO 27001 and SSAE16 documentation.
Users can report incident by email, telephone, or using the online support portal.
When incidents are reported, case numbers are assigned and we respond to those cases directly within the support portal. This portal gives our users full end-to-end visibility of all incident reports and their statuses in real-time.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£495 to £100000 per instance per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||We offer a 30-day trial of mpro5 for government organisations that is limited to an agreed scope.|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|