Business Systems (UK) Ltd
NICE inContact CXone Cloud Contact Centre Solutions for the Government by Business Systems
Cloud Contact Centre Solutions from Business Systems helps meet public expecations without breaking the budget, unifiying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence.
With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services for helping you deliver best possible service to citizens.
- IVR - Identify callers and route to the right agents
- ACD - Service fluctuating call volumes with on-demand scalability
- Automate and optimise contact center scheduling with Workfroce Management
- Analyse and report on interactions to continually improve performance
- Flexible cloud data storage options, including long-term archiving
- Integrate with existing CRM, and billing systems
- Workforce Intelligent Contact Center - integrate infrastructure eliminating inefficient processes
- Customer Feedback - web-based interface, flexible dashboards and customizable views.
- Screen and call recording agent self- evaluation with Quality Management
- Improve interaction experiences with citizens through multi-channel interactions
- Enable public to communicate with you the way they want
- Improve agents’ performance with coaching and training
- Track critical metrics for smart contact center management
- Manage your contact center from anywhere
- Increase efficiencies and contact center productivity
- Eliminate the capital of on premise equipment
- Eliminate mundane tasks and resolutions of customer issues
- Increase agent engagement and retention
- Lower repeat call volume by constantly identifying and resolving issues