Market Dojo

Supplier Onboarding and Information Management - SIM Dojo

Market Dojo offers Supplier Onboarding and Information Management through our innovative cloud-based software, SIM Dojo. Helping organisations collect, centralise and evaluate important information about your suppliers with a view to approving them to certain spend categories.

Reduce risk of non-compliance and unavailability of key supplier information with this tool today.

Features

  • Cloud-based software, accessible via a web browser
  • Create bespoke questionnaires & customisable supplier workflow
  • Supplier-specific onboarding approval process
  • Collaborative user hierarchy and supplier scoring
  • Multi-evaluator scoring and ability to create supplier categories
  • Track suppliers through the onboarding process
  • Summary of actions per individual
  • Auto-alerts on document expiry and question expiry dates
  • Flags approval status in our Market Dojo eSourcing tool
  • World-class technical support and event creation training

Benefits

  • Supplier onboarding and guarantee a compliant supply chain
  • Central repository of supplier information
  • Ensure up-to-date policies and certifications
  • Provides transparency of your supply chain across the organisationers
  • Optimises the onboarding process from simple to strategic suppliers
  • An accessible portal for suppliers to apply to your organisation
  • Creates approved supplier lists to integrate with eSourcing
  • Much more affordable than other tools on the market
  • Central supplier management from information to tender performance
  • Reduce risk of non-compliance by ensuring proper information audits

Pricing

£5250 per instance per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 8 0 2 8 2 9 3 3 5 1 8 2 9 3

Contact

Market Dojo

Nick Drewe

0117 230 9200

g-cloud@marketdojo.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
SIM Dojo integrates with the Market Dojo eSourcing suite to provide a seamless flow of supplier information. Giving visibility of where suppliers are in the onboarding process, categorising suppliers and dedicated supplier pre-qualification process.

In addition to API integration including Contracts Management, Savings Tracking, Opportunity Assessment and Project Management platforms.
Cloud deployment model
Private cloud
Service constraints
No
System requirements
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to all tickets within 10 minutes. Our 2019 average time for resolution of a support ticket is 3.96 hours. On weekends the resolution time drops to 9 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Our live chat feature can be accessed via our website, or anywhere on the tool
Web chat accessibility testing
NA
Onsite support
Yes, at extra cost
Support levels
Market Dojo offers completely free offsite support on its range of support for suppliers and buyers at no additional cost. We categorise our support by product, priority, question classifications, support category and sub-category. Depending on the query it will be assigned to the relevant individual such as Technical Support, Development or the Event Host.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users can sign up online and get started straight away. Our solution is designed to be easy to use and provide an intuitive user interface. SIM Dojo offers an online Sandpit version to allow users to create and test questionnaires in the software. Users can pay for a licence when required to use the full functionality of SIM Dojo. Online training and multimedia documentation are all available for free online.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
They don't. We continue to abide by our data assurances policy but don't remove data.
End-of-contract process
The client stops using the service. That's it

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Fully Responsive
Service interface
No
API
Yes
What users can and can't do using the API
Market Dojo offers the ability to share data seamlessly with other solutions via our Application Programming Interface (API). Giving the ability for data to be sent back and forth quickly without human intervention and offering Single Sign-On functionality. Technical assistance is required for further integration.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Our solution can be fully integrated with procurement solutions in addition to fully white-labelling, custom domain and additional storage if required.

Scaling

Independence of resources
We load-balance across multiple servers and can instantly up the resources. We can cater for factors of users greater than we typically have at one time.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
All data can be exported via CSV
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Please see the Service Definition
Approach to resilience
Please see the Service Definition
Outage reporting
Please see the Service Definition

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Please see the Service Definition
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Please see the Service Definition

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Please see the Service Definition
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Please see the Service Definition
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Please see the Service Definition
Incident management type
Supplier-defined controls
Incident management approach
Please see the Service Definition

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5250 per instance per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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