A leading eBook and audiobook solution, cloudLibrary is accessible to library users wherever they want to read or listen. Providing a cross-platform user experience, offering intuitive browsing, downloading, reading, and listening and is the only platform that can integrate fully with self-service kiosks inside your library
- 24/7 remote access via various readers and access platforms.
- One-time user authentication process and one click checkout
- Assist and checkout modules with associated features
- free of charge managed content transfer
- Synchronisation and bookmarks - syncs content across multiple devices.
- Comprehensive, exportable, real-time reports
- Early return option
- UK based technical and Account Management team
- Simple browsing, options can be filtered by category and genre
- Multiple accounts can be accessed via one user App
- Rich UK publisher content catalogue - UK focussed e-content
- Collection development expertise ensuring uptodate e-content advice
- cloudLibrary allows library staff to easily customise and highlight content
- Multi-platform App with integrated eBooks/eAudio in same interfac
- Assist and Checkout modules with links to physical library items
- Library Self-service kiosk integration to promote digital presence
- Ratings and Reviews increase content discovery
- Built in Digital Rights Management
- Utilises existing LMS database
- Register patrons to library service via App outside physical library
£1500 to £2000 per licence per year
- Free trial available
0161 498 1140
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Bibliotheca kiosk software allows patrons to borrow, return or reserve digital content in physical library item transactions. App Assist module includes digital receipts for physical loans, packing lists, account management and virtual library card . App Checkout module also allows check out of physical items using the cloudLibrary app.|
|Cloud deployment model||Public cloud|
Cloudlibrary App is not compatible with Windows phones.
Internet Explorer browser access needs to be version 10
|Email or online ticketing support||Email or online ticketing|
|Support response times||Email tickets are responded to within 4 hours Monday to Friday|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), 7 days a week|
|Web chat support||No|
Bibliotheca target that we will contact the customer, supply a call reference number and progress the case for phone calls within 1 hour on business days and for email and portal enquiries within 4 hours and meet the requirements to provide a resolution depending on faulty severity level as detailed.
When a support call is received, the helpdesk will log a call in our Case Management system and allocate a case tracking reference number and a severity classification.
Each case is managed as a series of activities associated with the tasks required to resolve the case. For each activity, automated emails can be sent to two nominated users at the customer site in order to provide clear visibility of progress; examples include confirmation of the call reference, case progress updates, and confirmation of call closure.
Helpdesk staff will perform further diagnostics when required, by telephone or preferably by remote access to the affected system to aim where possible to resolve the case. bibliotheca’s standard remote access tool is TeamViewer, though we can also support technologies preferred by our customers
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||Bibliotheca has a well-defined launch process which has been deployed successfully worldwide and can be completed, including content transfer, within four weeks.|
|End-of-contract data extraction||The Library Service would obtain the permissions and consent from the owners of the Digital Content authorising bibliotheca to transfer the Digital Content subject to the requirements of the licensors of such Digital Content.|
|End-of-contract process||In the event of cessation of the service, bibliotheca would cooperate with the Library Service to transfer any and all Digital Content to another service provider to permit the customer to continue to provide access for its users to the Digital Content. Any additional costs would be determined by the new supplier.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
On the mobile phone App, the patron needs to download e-Content before reading.
The desktop web browser allows patrons to read e-Content without the need to download the title first.
|Description of service interface||CloudLibrary has a mobile app interface and a web browser interface. For both interfaces, the user can browse digital content for reading or listening, check out content to their account, return and renew content and see content history.|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
We developed the cloudLibrary app for iOS in consultation with recognised professional bodies to be a highly accessible option for patrons with reading impairments.
Our test and development teams have a track record of delivering a stable web service and follow W3C standards conforming to BS8878 when publishing web code.
IOS accessibility options:
• Voice over
• Screen brightness
• Speak screen
• Font/Text size Adjustment
• Inverted colours and gray scale
A braille keyboard when paired with an Apple device
Speech speed is set as per (https://support.apple.com/en-us/HT202362)
|What users can and can't do using the API||
The technical install team test the firewall IP addresses, ports open and any API integration that is required.
API (Application Programming Interface) will allow the Authorities to integrate cloudLibrary onto their online Public Access Catalogue. Patrons are not directed away from the catalogue to be able to borrow and hold content.
Details of the records across the catalogue and cloudLibrary platforms are updated simultaneously to ensure all stock information is correct. Titles will automatically appear in the patron account for reading on their device.
The Authorities will be able to embed Featured Shelves into their website to further promote their e-Lending service by choosing topical shelves that will appeal to their patrons.
|API documentation formats|
|API sandbox or test environment||No|
|Description of customisation||
- Add scheduled messages displayed across the cloudLibrary platform. - Library Twitter feed can be synced with cloudLibrary
- Add library logo to App and web browser homepages
- Pick and choose the categories they wish to see and avoid those categories they don’t.
- Star their favourite genres
With cloudLibrary Assist patrons can customise their cloudLibrary app using avatars and themes
|Independence of resources||We employ a 24/7 Operations staff to ensure the health of our service and to proactively ensure the availability of our service to all of our customers.|
|Service usage metrics||Yes|
Depending on user administration rights, staff can access reporting tools 24/7 using CAT
The wide range of reports allow in depth evaluation collection performance, patron utilisation and purchasing and budget information.
• Circulation Comparison
• Purchase History
• Content Expiration
• Library Current Stock
• Holds Ratio
• Patron Utilisation
• Suggestions List
• Top Circulating
• Top Purchased
• Consortia Patron Activity
• Consortia Content Activity
• Consortia Group Patron Activity
• Consortia Group Content Activity
• Library Sales Summary
Generated Report Files
• Library Reports
• MARC Request
|Reporting types||Real-time dashboards|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||EU-US Privacy Shield agreement locations|
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Other data at rest protection approach||.|
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Reports can be downloaded to excel or .csv formats|
|Data export formats||
|Other data export formats||Excel|
|Data import formats||Other|
|Other data import formats||None as no data upload|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Level of Availability = 99.5%|
|Approach to resilience||Redundant components, regular backups and active system monitoring|
We release upgrades/updates to our backend systems periodically that require a service outage. Our dedicated software development team follow an agile software development methodology.
bibliotheca send emails in advance (within a minimum of 24 working hours) to cloudLibrary customers regarding scheduled and unscheduled upgrades and maintenance.
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||
Once the library staff have accessed the Content Acquisition Tool (CAT) Home Screen they can navigate through the functionality offered.
bibliotheca have implemented six levels of administrative access
• Library Management
• Shelf Management
• Patron Communicator
• Download Station User
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||No audit information available|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Industry best practice|
|Information security policies and processes||Internal based policies|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Bibliotheca has a change control review process as well as a commercial Software Configuration Management and Operations ticketing workflow system to govern all changes to our service|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Bibliotheca actively scans its service assets for vulnerabilities on a regular basis. Depending on the rated severity of a potential vulnerability bibliotheca responds accordingly and follows its change control process to eliminate or quarantine the vulnerability.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Bibliotheca actively scans its service assets for compromises on a regular basis. bibliotheca responds accordingly and follows its change control process to eliminate or quarantine the potential compromise.|
|Incident management type||Supplier-defined controls|
|Incident management approach||In the event of an operational security incident that impacts our customers/users accounts or information, bibliotheca will notify the impacted users and provide them a report of the impact and any additional steps to follow.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£1500 to £2000 per licence per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
We can provide a link to a buyer to demonstrate both the user experience and how simple our stock management solution, CAT, is to use
The demo account would have shopper permissions but does not have the ability to buy titles.