Skotkonung Ltd

Project Dashboards

Skotkonung Project Dashboards provide real-time visualisation of project progress, helping project teams quickly demonstrate impact against KPIs. Data is dynamically manipulated with drill down for querying and analysis. Granular access controls enable users to access only approved data as well as enabling integration with third-party platforms and data collection tools.

Features

  • Effective and customisable data visualisation with KPI results metrics
  • Customisable dashboard to support visualisation and analysis of client data
  • Intuitive interface that is compliant with user accessibility standards
  • View, edit, export and download content based on user roles
  • Geo-tagged reporting, incident tracking and risk management
  • Custom workflow to support efficient record creation, review and approval
  • Reporting and analytics for management and strategic decision making
  • Custom reporting, including; graphs, maps, charts, diagrams and images
  • Manages categories of assets, organisations, locations and progress
  • Scalable multi-user access and secure multi-factor authentication

Benefits

  • Visualised evidence of performance to drive effectiveness and adaptive management
  • Performance shortfalls highlighted from action and follow up
  • Aids lesson-learning from broad evidence-base across programmes and portfolios
  • Reduced costs of performance comparison at programme and portfolio levels
  • Gives visibility of project and programme data within one place
  • Custom workflow and granular access for efficient information sharing
  • Provides rapid insight through aggregation and disaggregation of complex data
  • Enables alignment to strategic direction and better data-driven decision making
  • Facilitates cross-departmental and organisational working
  • Improves team and project efficiency, effectiveness, learning and impact

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Knowledge Management Systems, Information Hubs, DeployAdviser Solutions.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Maintenance is planned in advance (normally to take place between 8pm and 6am) and users are advised of disruption (normally with 48hr notice).
System requirements
  • Internet connection and browser
  • Service is designed to work on a tablet/laptop/desktop
  • Screens will render on a mobile device

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The help desk is available 09:00 to 17:00 on UK business days. We respond to high priority issues within four working hours. Medium priority within one business day. Low priority as agreed with the Customer on receipt of a service request.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support level is tailored to client needs and is normally set out in full in a service level agreement with the client. We provide single point of contact for technical support, finance and management. We provide a 24hr monitored single email address for all technical issues and run server monitoring on all client servers to flag connectivity and other issue. We can provide further details on request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Clients are assigned an account manager. The account manager will organise system setup and initial configuration; managing data migration (subject to additional charge if data is not in ready to import format); setting up initial admin/user accounts; preparing training materials (as agreed with the client) and setting up training for client administrators (and if required users).

Copies of training materials (videos, manuals etc.) will be provided to the client to share with new users.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Data export is provided at the end of service as follows:
For database dump provided in MS-SQL export or flat file CSV format.
For documents in the database/library these are provided in zip files containing documents in original format.
For specific data tables from the database these could be provided in MS-Excel worksheets or flat file CSV format.
End-of-contract process Based on an agreed end-of-service date, we can provide a copy of the data as described above. We can hold the data for an agreed period, not exceeding one month (or as agreed with the client), and then delete all the data (unless we are legally required to retain it).

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Pages reformat depending on the size of the device screen.
Service interface No
API No
Customisation available Yes
Description of customisation Project Dashboards are highly customisable, depending on client needs. This is part of setup and on-boarding users.

Scaling

Scaling
Independence of resources We use Microsoft Azure Cloud servers that scale on real-time demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics are configured depending on client needs. This is part of setup and on-boarding users.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data export is based on permissions granted for each user and client customisable outputs (to be agreed with client during on-boarding). Data is downloadable in various formats such as PDF reports, MS-Excel Tables and flat file CSVs, via the user interface.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • HTML
  • PDF
  • PNG
  • Excel
  • Word
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Word
  • Excel
  • PDF
  • PNG
  • JPEG
  • MSG

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Only named administrators have access to customer databases. Sensitive data for government services can only be accessed by SC cleared personnel.

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% uptime.
Approach to resilience Available on request.
Outage reporting A public dashboard is used to report outages and email alerts to administrators. Planned outages are notified to users via email alerts and or system announcements.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication can be enabled if required by client.
Access restrictions in management interfaces and support channels Access is restricted to named users and user accounts are subject to strong password policies. 2 Factor Authentication, and validated IP connections.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication could be enabled (if required).

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Approachable Certification
ISO/IEC 27001 accreditation date 26/09/2017
What the ISO/IEC 27001 doesn’t cover ISO 27001 certification covers all aspects of this service. Details of scope are available on request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 9001
Information security policies and processes We have fully documented information security policies. A copy is available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have internal processes for change control that includes a full cycle of testing and audit from development to production release. Changes are assessed at time of request for security implications and if necessary additional testing or external verification is completed prior to production release.
These processes are documented and comply with our ISO 9001 and 27001 quality systems.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request.
Incident management type Supplier-defined controls
Incident management approach Available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2000 per licence per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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