Vysiion Ltd

Cloud Connectivity Monitoring Service

Vysiion’s Cloud Connectivity Monitoring Service for OFFICIAL environments allows for cloud services accessed via PSN, HSCN and the Internet networks to be proactively monitored to ensure consistently high availability for their cloud services. The Network Operating Centre (NOC) can design, build and support the cloud connectivity.

Features

  • ITIL aligned 24/7 service desk and Service Level Management
  • All system and network architectures supported
  • Cisco certified engineering
  • Proactive configuration management
  • Cyber Essentials Plus certified
  • ISO27001 certified
  • Vendor agnostic

Benefits

  • Accurately priced service based on the size of the deployment
  • 24/7 monitoring of your connectivity
  • Output based service
  • Supporting Government SME agenda
  • Supports OFFICIAL/OFFICIAL SENSITIVE as standard
  • Supporting public, community and private clouds
  • Network device hardening and health check options
  • Flexible levels of management available to support any in-house skills
  • Can be bought alongside Vysiion’s other services or procured independently
  • Experienced SC Cleared staff

Pricing

£1000 per unit per month

Service documents

G-Cloud 11

477555089866118

Vysiion Ltd

Caroline Andrewes

01249 446500

cloudsales@vysiion.co.uk

Planning

Planning
Planning service Yes
How the planning service works Vysiion will work with customers through a course of workshops and meetings to design and plan their hybrid cloud connectivity requirements and the level of service needed.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • UKCloud
  • Microsoft Azure
  • IBM BlueMix
  • Amazon Web services (AWS)
  • Private, community and hybrid cloud environments
  • Solutions hosted in Crown Hosting and Vysiion’s hosting facility

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Vysiion's service is agnostic to the customer's required environments and having the correct connectivity in place to access the cloud services optimises the adoption and success of cloud use.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works There speed of cloud connectivity can be tested via activities such as bandwidth monitoring, QoS latency testing, security and vulnerability testing and capacity management.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Vysiion's connectivity monitoring service provides support for all Buyer software and hosting that is accessed online or through local area network and wide area network architectures. Providing peace of mind that data can be accessed readily 24/7 and any issues can be rectified expediently.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Bespoke SLAs to suit customer requirement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Vysiion's support levels vary depending on what the customer requires ranging from full 24/7/365 with a 2 hour resolution through to a standard 8-6 Mon-Fri core hours service with a 4 hour resolution. Vysiion will work with the customer to determine the most appropriate level of support balancing budget and requirements.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £1000 per unit per month
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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