Isotoma Ltd

Web load, volume and performance testing

Test applications empirically under simulated load. Prove that your application meets non-functional requirements. Determine hosting costs in the public cloud, based on expected usage. Discover failure points and inform development teams in advance of launch.

Features

  • Customised simulations to represent real usage
  • API Testing
  • Full-browser testing
  • HTTP-only testing
  • Architecture review to inform test design
  • Low cost test runs
  • Expert interpretation of results
  • Advice on remediation
  • Integration with continuous integration and delivery

Benefits

  • Ensure you meet defined non-functional requirements
  • Informed budgeting and cost management in the public cloud
  • Help your development team identify and fix bottlenecks
  • Routine automated testing against staging environments
  • Repeat tests at low cost against new releases

Pricing

£1000 to £2000 per unit

Service documents

Framework

G-Cloud 11

Service ID

4 7 6 4 1 2 2 4 0 1 5 5 1 2 9

Contact

Isotoma Ltd

Andy Theyers

01904313980

enquiries@isotoma.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No
System requirements
Access to web application over the Internet

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hours (9am to 5pm UK working days exc weekends and bank holidays)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Technical account manager provides support as required, within limits in the service definition document.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide telephone or video conference consultation to explore your needs and specify the requirements. We will then configure the service on your behalf.
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
Historical report data will have already been provided.
End-of-contract process
CSV exports will be provided as part of the price, on request.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Scalable cloud service.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users with portal access can export data on demand.
Data export formats
CSV
Data import formats
Other
Other data import formats
No data import

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
None
Approach to resilience
Available on request
Outage reporting
N/A

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Available on request.
Access restriction testing frequency
Never
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
22/03/2019
What the ISO/IEC 27001 doesn’t cover
ISO 27001 covers our entire business
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request.
Incident management type
Supplier-defined controls
Incident management approach
Available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 to £2000 per unit
Discount for educational organisations
No
Free trial available
No

Service documents

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