MeetingZone Ltd

Dialogue Management & Contact Centre - Anywhere 365 from MeetingZone

We partner with Workstream People, providing native integration to the Microsoft collaboration suite. This solution offers unrivalled interoperability and ease of use. All your user needs is a Skype for Business client (no superfluous applications required). Unique purchase model means no per user per month cost - simply site licences.


  • Voice and omni-channel contact centre
  • Operator attendant console
  • Self-service IVR
  • Call recording
  • Quality monitoring
  • Integrates with Skype for Business
  • Other components and integration tools


  • Manage customers no matter how they contact you
  • Engage with customers in appropriate way
  • Never miss a customer enquiry or communication
  • Easy to use via simple interface
  • Adds to Skype for Business functionality


£1100 per instance per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

4 7 6 3 2 8 7 5 2 5 3 6 8 4 9


MeetingZone Ltd

The Sales Team

0 1844 265 501

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Office 365, Skype for Business
Cloud deployment model Public cloud
Service constraints Occasional planned maintenance outside of working hours. Advanced warning issued to customers.
System requirements
  • Microsoft licences
  • Modern PC or Mac OS
  • Modern Web Browser
  • Mobile smart phone apps

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical 1 hour
Important 4 hours
Normal 6 hours
Low 12 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Service is at the core of MeetingZone, our offer includes:
- Unlimited number of tickets
- System experts on hand to handle requests/ issues
- Proactive monitoring for all services
- Service reviews with both Service Desk Manager and Account Manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online and onsite training can be provided. User guides available online. Test and training can also be provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data relating to usage, users and billing history can be provided to customers when leaving us.
End-of-contract process Reconciliation of outstanding charges plus co-termination of services added during duration of contract

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Dynamic content adapts for mobile format but remains the same
Service interface Yes
Description of service interface Intuitive interface providing control on any device
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing
Customisation available Yes
Description of customisation Applications such as omni-channel Contact Centre, interaction recording, reporting and analytics.


Independence of resources Dedicated resources specific to the customer


Service usage metrics Yes
Metrics types Full range of usage and adoption reporting. Metrics to be agreed with individual customer
Reporting types Regular reports


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Via Service desk
Data export formats CSV
Data import formats Other
Other data import formats NA

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% service availability
Approach to resilience We have multiple DC’s offering full HA/DR
Outage reporting Email alerts. Wallboards. SCOM monitoring systems

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Restricted to key employees only. User name and password required
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Lloyds Bank PLC
PCI DSS accreditation date 20/05/2017
What the PCI DSS doesn’t cover Covers all of MeetingZone Ltd credit and debit card transaction.
Other security certifications Yes
Any other security certifications ISO 27001 assured to standard.

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 27001 assured to standard.
Information security policies and processes We have a ISMS system in place which details of all our policies and procedures. This system is managed by our Head of IT & Security

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes in configurations are requested by internal online portal and tracked. Includes testing and roll back planning. Each change before implementation is reviewed against a set of criteria including security by the Change Advisory Board.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Utilisation of in house certified vulnerability scanning tools.
Patches are 1 month behind the Microsoft rollout, other services vary by severity.
Head of IT & Security, working with a security provider who provides this information, as well as Internet Resources, Twitter etc.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Use of monitoring systems.
Disable access to compromised system and investigate who, what where, when and how.
Incident management type Supplier-defined controls
Incident management approach Physical security incidents, e.g. an unauthorised person gaining access to a building or theft of a physical asset (computer, removable media).
Third party IT security policy violations, attacks or intrusions, e.g. a denial of service attack against MeetingZone Ltd from a network connection belonging to a remote third party.
Internal IT security policy violations, attacks or intrusions, e.g. an employee breaching the MeetingZone Ltd Acceptable Use Policy by surfing to unauthorised sites or downloading malware. Attempted policy violations, attacks or intrusions, e.g. failed attack against a login mechanism (multiple failed login attempts) that was detected by an intrusion detection system.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1100 per instance per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 days not including calls

Service documents

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