Ancoris Limited

Google Cloud Platform - Storage and Databases

We offer object storage (Multi-regional, regional, nearline and coldline for achival storage), block storage, RBDMS (Cloud SQL for MySQL & PostgreSQL), NoSQL databases (Cloud Datastore, BigTable), fully managed data warehouse (BigQuery), and a fully managed, mission-critical relational database service built for transactional consistency, high availability, and global scale (Cloud Spanner)

Features

  • Fully managed Big Data (petabyte-scale) SQL data warehouse
  • Managed SQL and highly-scalable managed NoSql databases
  • Resilient, secure, low-cost, storage for binary objects
  • Fully-managed global-scale transactionally-consistent SQL database
  • NoSql databases which automatically scale to meet your needs
  • Fully managed alternatives to Hadoop
  • Build on Google's data processing knowhow
  • UK Data Centre coming soon

Benefits

  • Focus on analytics not operational support
  • Data storage that grows with you, however much you need
  • Highly scalable
  • Highly available
  • High performance
  • Industry standard interfaces
  • Access multiple object storage classes using the same API

Pricing

£1 per unit per month

Service documents

G-Cloud 9

476172879886018

Ancoris Limited

David McLeman|Michelle Tester|Trevor Cook

+44 (0) 8452626745

gcloud@ancoris.com

Service scope

Service scope
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support is available from Google direct as follows:
15 minutes for Platinum Support, 1 hour for Gold Support, 4hrs for Silver support...The support service details are published at https://cloud.google.com/support

Enhanced service is available from Ancoris - see "Ancoris Google Cloud Platform Support service" in the "support" section. Ancoris response time and services varies according the level of service chosen
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Google support levels are:
Bronze - includes our product documentation, community support, and support for billing issues
Silver - Entry-level access to paid support services
Gold - for production services on Cloud Platform
Platinum - for high volume production services on Cloud Platform
A full description of the service offerings can be found at https://cloud.google.com/support/

The Ancoris value-added support service ( Ancoris Google Cloud Platform Support service") can be seen in the "support" section
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Documentation, training, worked examples, best practices, and a free usage tier are available to assist users with getting started on Google Cloud Platform.

Getting Started: https://cloud.google.com/getting-started/
Online Documentation: https://cloud.google.com/docs/
Training Sessions: https://cloud.google.com/training/
Google Developers Codelabs provide a guided, tutorial, hands-on coding experience:
https://codelabs.developers.google.com/
Best practices: https://cloud.google.com/docs/enterprise/best-practices-for-enterprise-organizations
Free tier available: https://cloud.google.com/free/
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Google's adoption of open APIs and open source technology allows users to move their data easily between cloud environments and prevent vendor lock-in (https://cloudplatform.googleblog.com/2016/07/how-to-escape-lock-in-with-a-multi-cloud-stack26.html). We offer third party solutions for offline data import/export (https://cloud.google.com/storage/docs/offline-media-import-export), and VM migration through recommended partners (https://cloud.google.com/migrate/). Further to this Articles 7 and 8 of Google Data Processing and Security Terms (https://cloud.google.com/terms/data-processing-terms) states that Google will provide the ability to correct, block, export and delete the Customer Data during the terms of the agreement. To the extent the customer does not have the ability migrate Customer Data to another system, Google will, at Customer’s reasonable expense, comply with any reasonable requests to assist in this.
End-of-contract process On the expiry or termination of the Agreement, after a recovery period of up to 30 days following such expiry or termination, Google will delete the Customer-Deleted Data within a maximum period of 180 days, unless applicable legislation or legal process prevents it from doing so

Using the service

Using the service
Web browser interface Yes
Using the web interface Manage and get insights into everything that powers your cloud application -- including web applications, data analysis, virtual machines, datastore, databases, networking, and developer services. Google Cloud Console helps you deploy, scale and diagnose production issues in a simple web based interface. Search to quickly find resources and connect to instances via SSH in the browser. Handle devops workflows on the go with powerful native iOS and Android applications. Master the most complex development tasks with Google Cloud Shell, your admin machine in the cloud.
Web interface accessibility standard None or don’t know
How the web interface is accessible We are working towards making our products and services more accessible for assistive technology users.
Web interface accessibility testing We are working towards making our products and services more accessible for assistive technology users.
API Yes
What users can and can't do using the API Access Google Cloud Platform products from your code. Cloud APIs provide similar functionality to Cloud SDK and Cloud Console, and allow you to automate your workflows by using your favorite language. Use these Cloud APIs with REST calls or client libraries in popular programming languages.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
  • Packer
  • Kubernetes
  • Spinnaker
  • Google Cloud Deployment Manager
  • Pivotal
  • Jenkins
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface The CLI can be used to access products and services on GCP from the command-line. You can run these tools interactively or in your automated scripts.
https://cloud.google.com/sdk/

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources GCP runs on top of Google's infrastructure which serves billions of users across many products and services, the integrity and scale of those services ensures that user demand is handled appropriately.
Customer data is logically segregated by domain to allow data to be produced for a single tenant only.
The authorization to provision additional processing capacity is obtained through budget approvals and
managed through internal SLAs as part of an effective resource economy.
Further details - https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf (Section AAC-03.1 and IVS-04.3)
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics See documentation for further metrics https://cloud.google.com/products/management/
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Google

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Google hard drives leverage technologies like FDE (full disk encryption) and drive locking.
https://cloud.google.com/security/encryption-at-rest
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Cloud SQL instances
  • Databases
  • Logs
  • Persistent Disk Snapshots
Backup controls This varies between services, users can control what backups are performed via the web interface, CLI or APIs.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Securing data in transit is a high priority for Google. Google was the first major cloud provider to enable HTTPS/TLS by default. Google has also upgraded all our RSA certificates to 2048-bit keys, making our encryption in transit for Cloud Platform and all other Google services even stronger. Perfect forward secrecy (PFS) minimizes the impact of a compromised key, or a cryptographic breakthrough. It protects network data by using a short- term key that lasts only a couple of days and is only held in memory, rather than a key that’s used for years and kept on durable storage.
https://cloud.google.com/security/
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Google encrypts Cloud Platform data as it moves between our data centers on our private network. Traffic on Google's networks is encrypted.
https://cloud.google.com/security/

Availability and resilience

Availability and resilience
Guaranteed availability SLAs are service specific:
https://cloud.google.com/terms/sla/
Approach to resilience Google operates a global network of data centers to reduce risks from geographical disruptions. The link
below includes the locations of our data centers:
http://www.google.com/about/datacenters/inside/locations/
Google does not depend on failover to other providers and builds redundancy and failover into its own
global infrastructure.
Google performs annual testing of its business continuity plans to simulate disaster scenarios that simulate catastrophic events that may disrupt Google operations.
https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf (section BCR-01)
Outage reporting Google maintains a dashboard with service availability and service issues here:
https://status.cloud.google.com/

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Google Cloud Identity & Access Management (IAM) lets administrators authorize who can take action on
specific resources, giving you full control and visibility to manage cloud resources centrally. For
established enterprises with complex organizational structures, hundreds of workgroups and potentially
many more projects, Cloud IAM provides a unified view into security policy across your entire
organization, with built-in auditing to ease compliance processes. IAM access policies are defined at the
project level using granular controls of users and groups or using ACLs.
https://cloud.google.com/iam/
https://cloud.google.com/compute/docs/access/

For further information see;
https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf
Section IAM-12
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Ernst & Young CertifyPoint B.V.
ISO/IEC 27001 accreditation date 15/04/2016
What the ISO/IEC 27001 doesn’t cover See certificate for full list of products covered, anything not listed is not covered. https://cloud.google.com/files/ISO27001_Digital_2016.pdf
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date January 2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover For further information see;
https://cloud.google.com/security/compliance/csa-star/
https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf
PCI certification Yes
Who accredited the PCI DSS certification Independent Qualified Security Assessor ; https://cloud.google.com/security/compliance/pci-dss/
PCI DSS accreditation date 19/05/2016
What the PCI DSS doesn’t cover The validation enables PCI Level 1 merchants to use Google Cloud Platform for their processing services
Other security accreditations Yes
Any other security accreditations
  • SSAE16/ISAE3402 Type II: SOC1 SOC2 SOC3 public audit report
  • ISO 27001
  • ISO 27017
  • ISO 27018
  • HIPAA
  • CSA STAR
  • EU-U.S. Privacy Shield Framework
  • Approved EU Model Contract Clauses by EU data privacy authorities

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards https://cloud.google.com/security/compliance
SSAE16 / ISAE 3402 Type II:
SOC 1
SOC 2
SOC 3 public audit report
ISO 27001
ISO 27017
ISO 27018
FedRamp ATO for Google App Engine
PCI DSS v3.1
HIPAA
CSA STAR
EU Data Protection Directive
EU-U.S. Privacy Shield Framework
Information security policies and processes https://cloud.google.com/security/compliance
Custom, ISO27001, ISO27017, ISO270018

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. We can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built in-house tools, intensive-automated and manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks and follows up frequently until remediated. Google also maintains relationships with members of the security research community to track issues in Google services and open-source tools.
https://cloud.google.com/security/whitepaper
Protective monitoring type Supplier-defined controls
Protective monitoring approach Google’s security monitoring program is focused on information gathered from internal network traffic, employee actions on systems and outside knowledge of vulnerabilities. At many points across our global network, internal traffic is inspected for suspicious behavior, such as the presence of traffic that might indicate botnet connections. Network analysis is supplemented by examining system logs to identify unusual behavior, such as attempted access of customer data. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis. Automated network analysis helps determine when an unknown threat may exist and escalates to Google security staff.
https://cloud.google.com/security/whitepaper
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have a rigorous incident management process for security events that may affect the confidentiality, integrity, or availability of systems or data. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s security incident management program is structured around the NIST guidance on handling incidents (NIST SP 800–61). Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information.
https://cloud.google.com/security/whitepaper

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used KVM hypervisor
How shared infrastructure is kept separate Customer data is logically segregated by domain to allow data to be produced for a single tenant only. Read white paper here : https://cloud.google.com/security/security-design/resources/google_infrastructure_whitepaper_fa.pdf
https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf (Section AAC-03.1)

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £1 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Customer may initiate a trial of the service with $300 free trial . Free usage limits on participating products for eligible customers, during and after the free trial. Offer subject to change. The trial is available outside of the scope of G-Cloud and not offered under G-Cloud terms and conditions.
Link to free trial https://cloud.google.com/free/

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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