Softcat Limited

Automation Anywhere Enterprise 11.3.1.X

Automation Anywhere Enterprise (AAE) is COTS product which has hub and spoke architecture. Its server component (Control Room) is web-based application that can be deployed on server. Its client components (Bot creator and Bot Runner) can be deployed on desktop or Virtual Machines


  • BotCreators- 550+ drag-and-drop command to create a Bot
  • BotRunner- Feature to run your automated processes
  • Control Room- Centralized governance, monitoring and management of Bots
  • TaskBots- Create Attended and unattended rule-based Bots
  • MetaBot- Modularized component based and DLL based Bot Development
  • OCR & IQBot- Optical Character Recognition and IQBots
  • Recorders- Record the steps with 3 smart recorders
  • BotInsight- Business as well as operational Insight of RPA program.
  • Dashboards, Reports and Custom Reports- Easy to visualize dashboards, reports
  • Audit Logs- Log each User activity, Bot events for compliance.


  • Simple– AAE RPA is easy, every employee can use it
  • One solution, any environment- No matter the platform, application, context
  • Scalable, Smart- With every kind of bot ready and waiting
  • High grade security- Architected for enterprise-level security
  • Dramatically lower operating costs– With drastic reduction in human efforts
  • ROI– realize ROI in matter of days post implementation
  • Drastically reduced processing time– faster execution
  • Significantly faster time for development
  • Span the full range of deployment options
  • Only RPA vendor with ‘Cognitive’ and 'Analytics


£7000 per unit

Service documents

G-Cloud 11


Softcat Limited

Charles Harrison


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No. The minimal software and hardware configurations are already mentioned as well supporting document shared - ""AAE11 RPA Infrastructure and Architecture.pdf""

We provide Annual Maintenance free as part of License Kit.
System requirements Details can be given upon request

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The SLA for Average first response time of our Support is <= 1 Hr.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Within the Automation Anywhere Portal
Web chat accessibility testing Automation Anywhere's Web Chat is a Bot and it creates a ticket on support portal which is picked up by a support engineer.
Onsite support Onsite support
Support levels Response Time:
First Response in less than 8Hours.
Total response time 1-8 Hours Solution based on severity.
All Escalations are through the Customer Success Manager that will be assigned along with Account Manager for customer.

Severity Level 1: Any problem(s) which renders the product unusable to the Licensee. These are problems related to the product for which there is no alternate solution available.

Severity Level 2: Any problem(s) which has a significant impact on business production; However, Licensee can continue business operations in a restricted manner. These are the problems related to the components of the product which are being faced or encountered by multiple users at the same time

Severity Level 3: Any problem(s) which user are specific and do not have a direct impact on business production. The Software is usable and causes only minor inconvenience.

SLA for Average first response time of our Support is 95% of the tickets needs to be replied <=1 or 8 hr. and Average Total Resolution time target is, ticket should be resolved completely in <=96 hrs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Automation Anywhere has a team of Customer Success Managers who are passionate about customer engagement and ensuring that they are happy with - Our Service, Our Attitude and Our Products. Also, once the sale is made, right from the onboarding process till the entire journey of the client with Automation Anywhere; it is CSM's responsibility to make them successful. In addition to that, they ensure that all the processes under customer success umbrella including support, product, sales etc. should be completed in a timely manner.
We have highly skilled technical support staff who will help customer on new system improvements, new releases and products. We have separate training staff for especially training customer’s resources on our Product.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Online Documents, Webinars
  • E-Learning Modules
  • APeople community
  • Blogs, Forums, Imagine
End-of-contract data extraction Not applicable
End-of-contract process At the end of the contract the software will cease to perfrorm as the license will have expired. Should you wish to continue it’s a simple renewal process, if not you simply uninstall the software from the servers.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile App has three features of Control Room:
• Gain unprecedented level of control over their digital workforce - Start, pause and stop bots anytime anywhere
• Make on-demand decisions - Access ROI and business performance in real-time
• Keep track of their bots on the go - Track bot activity and receive real-time customized notifications
Service interface Yes
Description of service interface AAE product provides Ease-of-use using SMART® process recorders, drag-and-drop commands, and Wizard-driven interfaces. It provides a seamless user experience with the capability to automate Tasks using Task Bot, MetaBot, IQBot and Workbench with 500+ commands.

Automation Anywhere Enterprise solution does not require programming proficiency to build automation scripts as the solution is drag-n-drop based and features a workflow designer which can automate tasks using a Graphical User Interface. Our solution is configurable to provide a great extent of automation using easy controls and an intuitive interface.
Accessibility standards None or don’t know
Description of accessibility Users Install the Control Room, BotCreators and Runner in their network and link them using licenses.
Accessibility testing No, we are working towards our UX to be easy and help assistive users.
What users can and can't do using the API There is the link to control room APIs and there features.
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available No


Independence of resources Automation Anywhere’s product is designed from scratch to be single-tenant, isolated, and self-contained within our customer’s environment and therefore mitigates performance issues


Service usage metrics Yes
Metrics types Control Room’s built-in interactive dashboards provide key metrics on active users having access to control room, register client systems, past bot failures, total digital workforce, their schedules and work queues in active mode.
Bot’s Dashboard provides operational analytics on Bots in your RPA platform. It provides details around Bots Heartbeat, The Status of MVP (Most Valuable Process) Bots, upcoming workloads and Top Failure reasons.
Reporting types Real-time dashboards


Supplier type Reseller providing extra support
Organisation whose services are being resold Automation Anywhere

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Not applicable for on-premise solution
Data export formats
  • CSV
  • Other
Other data export formats N/A
Data import formats
  • CSV
  • Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Not applicable for on-premise solution.

Performance and Bot Response Time can be configured based on Process Complexity, Network Speed as well as Hardware Configuration etc. Automation Anywhere Enterprise solution can create/retrieve/update data in the interfaced systems with less than 0.1sec latency.
Approach to resilience Not Applicable as Datacenter is at customer's location. We provide recommendation for High-Availability and Disaster Recovery infrastructure. AAE is on-premise solution and doesn't store any customer data. The only data it stores is Audit Logs and User Authentication Information which is on SQL or Oracle Database in customer's infrastructure. Additionally, Bot Files are stored at any location as mentioned/desired by Customers.

By design, AAE has many Features like TaskBots, MetaBot, Workload Management, AI Sense,
Dashboards with real-time status, Audit Logs etc. to provide with ultra-high resilience
Outage reporting Automation Anywhere’s product is designed from scratch to be single-tenant, isolated, and self-contained within our customer’s environment and therefore mitigates the risk of “cross-contamination” from an unlikely event of a security breach in another customer’s network. In another word, we are an on-premise product.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is deny-all and allow by exception based on roles, domains as defined in Role-based Access Control (RBAC). These roles can also be limited to specific groups.
e.g. Only those users who have access to User Management will be able to manage users in system. Authorized users can assign various combinations of these access rights to different sets of users and roles, as the business requires.

The Dashboard View, Menu Links as well as interface Data accessible through the Menu Links are all Dependent on User Role. Such Granular permission on the User Role are configurable using the 'Permission' Feature.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We designed our Information Security Policy using NIST standards.

The AAE Solution implements 41 security controls across seven Families as defined in NIST 800-53 Rev4 such as Access Control, Change Management, Development Configuration Management, Audit and Accountability, Identification and Authentication, Incident Response and Controlled Maintenance. These controls are spread across the Control Room, the Bot Creators and Bot Runners.
Information security policies and processes AAE follows Global Information Security Policy. Please find its ToC for get a brief idea and what is covered. Ask a represntative for the "GlobalInformationSecurityPolicy_ToC.pdf"

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All teams at Automation Anywhere follow Agile methodology for delivery and can respond swiftly and effectively to any change that the business demands. A change request works its way from various sources (customers, stakeholders, product vision etc.) to the product backlog as user stories from where the team can pick them up as a part of iterations. Hence Agile allows changes to happen on a regular basis – not as any special change event. The regular show and tell of the ongoing work keeps the stakeholders well informed and helps to make any course correction if required.
Vulnerability management type Supplier-defined controls
Vulnerability management approach A penetration test is scheduled immediately before and after each release.  Our engineering schedule includes plans to correct or mitigate any findings in a maintenance releases. In addition, we conduct vulnerability scans and also conduct static and dynamic analysis of our code using Veracode. We are Veracode Level - 5 Certified. Our customers conduct periodic vulnerability scans at a level of frequency dictated by their security policies and our policy is to correct Critical vulnerabilities within 30 days of detection.  Additionally, we have participated in independent penetration test conducted by our clients which have yielded no significant findings.
Protective monitoring type Undisclosed
Protective monitoring approach From Product Perspective, Bot Insight is natively embedded in Automation Anywhere’s RPA platform. It provides real-time business insights and digital workforce performance measurement by leveraging massive amounts of content-level and productivity data that the deployed bots generate, touch, interact with, and process.
Business Insights: Bot Insight arms business executives in shared services, GBS, and operations departments with the real-time, content-level data they need to measure and assess the business value their RPA program is generating. Bots directly capture all the data elements from the business document content being processed automatically.
Incident management type Supplier-defined controls
Incident management approach Automation Anywhere has formal reporting procedure exists, to report security incidents through appropriate management channels as per the prioritized backlog. The inhouse reported defects are managed by the product team , the issues raised by the customers are routed by the Technical Support team and resolved as per severity and priority.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £7000 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial Automation Anywhere offers a 30 day free-trial and a community edition. Community edition is for organisations under $5,000,000 revenue per year, 30 day trial has no restrictions other than time.
Link to free trial

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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