Lagom Strategy Ltd

Discovery and User Research

A Lagom Discovery is the foundation for your cloud based website or digital service to meet user needs and organisation goals. Our intense range of qualitative and quantitative research activities reveals the true opportunity, scope, effort, cost and risks before building anything that will meet GDS's Digital Service Standard.

Features

  • User interviews, surveys, field visits, and workshops
  • Business analysis and stakeholder perspective analysis
  • Technical review
  • User story creation and prioritisation
  • Card sorting, sitemap design, and testing
  • Usability testing and user feedback sessions
  • Web analytics reviews
  • Landscape analysis
  • Content audit review and analysis
  • User experience, content, technical, and governance recommendations

Benefits

  • Delivered by specialists in GDS-style Discoveries for public organisations
  • Challenge and validate held assumptions on what users needs
  • A highly collaborative approach with in-house teams
  • Observe research and interactions with service users
  • Insightful outputs to adopt, inc. sitemaps, user story backlogs
  • Get clear next steps to confidently proceed to build phase
  • Identify cost savings by shifting towards modern cloud environments

Pricing

£500 to £1000 per person per day

Service documents

G-Cloud 11

475464004716778

Lagom Strategy Ltd

Helen Taylor

07949207330

helen@lagomstrategy.net

Planning

Planning
Planning service Yes
How the planning service works Explore and design the architecture and CMS content models for the website or digital service to meet the user needs.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Identify opportunities and make recommendations on migration to cloud services.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints We combine remote team working and on-site visits for key project days, e.g. user needs workshops

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We are available for updates and questions during the Discovery phase.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £500 to £1000 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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