iBabs (EURONEXT Corporate Services)

iBabs – paperless board portal to organise and run board meetings more efficiently

One of Europe’s fastest growing board portals for 2,000+ organisations, iBabs empowers you to quickly organise effective meetings and make good decisions confidently. We understand the work that goes into meetings – and how to streamline everything so it all flows smoothly. On any device – confidentially, securely and automatically.

Features

  • SaaS board portal cloud service that works on any device
  • Used by 240 Councils, Ministries, banks, schools, NHS and universities
  • Available across 3 App Stores, 6 MDMs and 9 languages
  • Keep all sensitive data on-premise or in the cloud
  • Secure 256-bits AES bank/ defence level encryption
  • GDPR compliant with servers located in the UK / Europe
  • ISO 27001 accredited to meet international information security standards
  • 24/7 support for more than 200,000 people every day
  • User-friendly interface, which can be available quickly
  • HIgh quality on-site training for administrators and end-users

Benefits

  • Save hours preparing meetings and distribute board-packs in seconds
  • Add/manage users in-house and flex up/down monthly
  • Access agendas and documents everywhere 24/7 – even offline
  • Auto-covert papers to PDF and create PDF bundles with auto-hyperlinks
  • Meetings automatically sent to users, no need to ‘sync’ devices
  • Record minutes, actions and decisions in iBabs
  • One-click creation of action/decision logs and minutes in Word/Excel
  • Personal document area for their own documents, annual reports etc
  • Easily annotate papers and share notes between users/groups
  • Record votes, monitor attendance, create workflows and sign-off

Pricing

£5 to £10 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

4 7 5 1 3 4 5 5 6 0 0 4 1 1 4

Contact

iBabs (EURONEXT Corporate Services)

Richard Sealey

07950310895

richard@ibabs.eu

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints IBabs can be used on the regular platforms with no constraints.
System requirements
  • Full cloud service
  • Accessible via browser/IOS, Android, W8/W10 app

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to acknowledge receipt of questions within one Working Day. Resolution times will be according to the service level agreement for the service.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels IBabs’ services consist of supporting the following activities for the agreed user base you have opted for:

the physical management of the iBabs application software;
-
the ad hoc or repair of faults in the application software (corrective maintenance);
-
preventive maintenance focused on the limitation of the corrective maintenance;
-
adaptive maintenance;
-
a service desk function for reporting incidents;
-
providing the most recently published version of iBabs available.
-

All activities other than those specifically stated otherwise will be delivered remotely from the Netherlands.
Service desk hours
The Service desk is open from 08.30 am to 05.00 pm Central European Summer Time (CEST during working days in the Netherlands (not available during Netherlands bank holidays).
- telephone number +31 (0) 229 275850
- e-mail: support@ibabs.eu.
iBabs availability:
99.9% from 06.00 am through 11.59 pm CEST
99.5% from 00.00 am through 05.59 pm CEST.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started One day training is all that is required in most situations.

High quality on-site training provided for both administrators and end-users.

Interactive web-guide available for administrators with screen-shots to show step-by-step processes

Quick start tablet manual available for end-users
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Arrangements for Buyer data to be extracted can be agreed at the start of each contract, and the execution of such arrangements can be completed as part of the contract close down procedures
End-of-contract process At the end of the contract, iBabs can review with the Buyer:
That contractual obligations have been met
That invoices have been raised and paid
That no outstanding, documented issues remain (unless agreed otherwise)
That access rights have been terminated and user Ids deleted
That data had been backed up and recovered as appropriate

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is identical between desktop and mobile
Service interface No
API Yes
What users can and can't do using the API All data that can be maintained to set up the environment through a browser can also be maintained through the web interface
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources We have 200,000+ users on iBabs at any one time and have 99.9% uptime statistics for the past year proving that users are not affected by demand other users place on the service

We have trend usage monitoring of our service and are able to analyse usage over time and predict future resource needs (resource planning)

Our configuration allows for realtime up and downscaling of required resources

Analytics

Analytics
Service usage metrics Yes
Metrics types Reports can be supplied on usage metrics
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Not required for service. Once organisations decides to stop using iBabs data can be exported in XML format.
Data export formats Other
Data import formats Other
Other data import formats Contcat iBabs directly if other data extract formats are required

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability IBabs availability:
99.9% from 06.00 am through 11.59 pm CEST
99.5% from 00.00 am through 05.59 pm CEST
Approach to resilience Infrastructure is active hot swappable between multiple servers and multiple locations
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Supplier-defined process
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DNV-GL
ISO/IEC 27001 accreditation date 01/03/2018
What the ISO/IEC 27001 doesn’t cover Please contact iBabs for confirmation of ISO/IEC 27001 coverage
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IBabs follows its own information security policy, which is referenced against ISO27001:2013 - Information Technology - Security Techniques - Information Security Management Systems - Requirements, ISO 27002:2013 - Information Technology - Security Techniques - Code of Practice for Information Security Controls, and the Information Security Forum - Standard of Good Practice (2014).

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBabs configuration and change management processes are set out in its ‘Unified Project Method’ (UPM), but can be adapted to comply with specific requirements by agreement with individual Buyers (tailored services may attract additional charges).
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach IBabs vulnerability management process complies with See ISO27001 definition
Measures include:
Password policies;
Role based permissions;
Physical access control of the server space (under supervision only and access to private cupboards only);
Annual audit of the server environment;
Review and enhancement of firewall management rules;
Maintaining system software according to Microsoft standards.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Our vulnerability management rocess complies with ISO27001
Measures incude:
Password policies;
Role based permissions;
Physical access control of the server space (under supervision only and access to private cupboards only);
Annual audit of the server environment;
Review and enhancement of firewall management rules;
Maintaining system software according to Microsoft standards
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBabs incident management processes are set out in its ‘Unified Service Method’ (USM), but can be adapted to comply with specific requirements by agreement with individual Buyers (tailored services may attract additional charges).

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 to £10 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial IBabs treats a free trial the same as a full go-live with on-site training

It is free for the first month for the pilot group. From the second month, iBabs will invoice training costs and £100 (plus VAT) per month per 10 users.

Service documents

Return to top ↑