Alfresco Software Ltd

Alfresco Product Training Services

Training with Alfresco University is the best way to acquire the right skills for your team to deliver a successful Alfresco implementation. The most cost-effective way to take advantage of this valuable training is through the Alfresco University Passport.

Features

  • Easy, self-service course enrollment for eLearning and vILT.
  • Access to the entire catalog of eLearning
  • Access to all virtual instructor-led (vILT) courses
  • Hands-on exercises to gain practical experience
  • Access each course directly from your browser
  • Student guides, lab guides, and other rich media content

Benefits

  • Access to the on-line courses when it suits you
  • Hone your skills to deliver a successful Alfresco implementation
  • Get the most out of your Alfresco investment

Pricing

£140 to £2275 per unit per year

Service documents

G-Cloud 9

474974009996569

Alfresco Software Ltd

Jeff Nott

07788 426 469

jeff.nott@alfresco.com

Planning

Planning
Planning service No

Training

Training
Training service provided Yes
How the training service works How the training service works
Alfresco provide training through a range of mediums, from on-line/ computer based training, through virtual instructor-led and classroom style courses. No matter your role, we have a learning path for you. View the learning pathways available below or download the Alfresco University Learning Pathway: Alfresco Content Services Business Analyst : https://university.alfresco.com/pathway/alfresco-one-business-analyst Alfresco Process Services Administrator : https://university.alfresco.com/pathway/activiti-bpm-administrator Alfresco Process Services Developer Series : https://university.alfresco.com/pathway/activiti-developer-series Alfresco Process Services Business Analyst : https://university.alfresco.com/pathway/activiti-bpm Alfresco Application Developer : https://university.alfresco.com/pathway/alfresco-application-developer Alfresco Content Services Developer : https://university.alfresco.com/pathway/developer Alfresco Content Services Administrator : https://university.alfresco.com/pathway/administrator Alfresco Content Services End User : https://university.alfresco.com/pathway/end-user
Training is tied to specific services Yes
Services the training service works with
  • Alfresco Digital Business Platform
  • Alfresco Content Services
  • Alfresco Process Services
  • Alfresco Document and Records Management EDRM Software

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Access to eLearning courses, 24 hours a day, 7 days a week.
Passport is a per user subscription.
Passport cannot be shared between users.
Each student needs to have his/her own login and Passport subscription.
Instructor-led training not included.
Violations may result in the immediate termination of the Passport subscription.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support issues logged as Severity One by Enterprise or Premier subscription customers are handled on a 24*7 basis.

The Support Portal is available 24*7 and any telephone calls are routed to the closest open Support Centre at the time of the call.

Initial Target Service Level Response Times are based on the logged severity of the issue:
Severity One : 1 hour Premier : 2 hours Enterprise
Severity Two : 2 hours Premier : 4 hours Enterprise
Severity Three : 6 hours Premier : 1 Business Day Enterprise
Severity Four 1 Business Day Premier : 2 Business Days Enterprise
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Support levels There are 3 options:

1. Monday to Friday customer local business hours (as per "Starter" and "Business" subscription)
2. 24/7 (as per "Enterprise" subscription)
3. The uplift to item 2 for faster Target Response Times and provision of a Technical Account Manager (as per "Premier" subscription)

Premier subscription response targets:
Severity One = 1 hour
Severity Two = 2 hours
Severity Three = 6 hours
Severity Four =1 Business day

Enterprise subscription response targets:
Severity One = 2 hour
Severity Two = 4 hours
Severity Three = 1 Business day
Severity Four = 2 Business days

Starter / Business subscription response targets:
Severity One = 4 hour
Severity Two = 1 Business day
Severity Three = 2 Business days
Severity Four = 3 Business days

Pricing is based on the number of named users and/or the scale of the Alfresco instance. Please see the attached Pricing document.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £140 to £2275 per unit per year
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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