Training with Alfresco University is the best way to acquire the right skills for your team to deliver a successful Alfresco implementation. The most cost-effective way to take advantage of this valuable training is through the Alfresco University Passport.
- Easy, self-service course enrollment for eLearning and vILT.
- Access to the entire catalog of eLearning
- Access to all virtual instructor-led (vILT) courses
- Hands-on exercises to gain practical experience
- Access each course directly from your browser
- Student guides, lab guides, and other rich media content
- Access to the on-line courses when it suits you
- Hone your skills to deliver a successful Alfresco implementation
- Get the most out of your Alfresco investment
£140 to £2275 per unit per year
Alfresco Software Ltd
07788 426 469
|Training service provided||Yes|
|How the training service works||
How the training service works
Alfresco provide training through a range of mediums, from on-line/ computer based training, through virtual instructor-led and classroom style courses. No matter your role, we have a learning path for you. View the learning pathways available below or download the Alfresco University Learning Pathway: Alfresco Content Services Business Analyst : https://university.alfresco.com/pathway/alfresco-one-business-analyst Alfresco Process Services Administrator : https://university.alfresco.com/pathway/activiti-bpm-administrator Alfresco Process Services Developer Series : https://university.alfresco.com/pathway/activiti-developer-series Alfresco Process Services Business Analyst : https://university.alfresco.com/pathway/activiti-bpm Alfresco Application Developer : https://university.alfresco.com/pathway/alfresco-application-developer Alfresco Content Services Developer : https://university.alfresco.com/pathway/developer Alfresco Content Services Administrator : https://university.alfresco.com/pathway/administrator Alfresco Content Services End User : https://university.alfresco.com/pathway/end-user
|Training is tied to specific services||Yes|
|Services the training service works with||
Setup and migration
|Setup or migration service available||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||No|
|Security testing service||No|
|Ongoing support service||No|
Access to eLearning courses, 24 hours a day, 7 days a week.
Passport is a per user subscription.
Passport cannot be shared between users.
Each student needs to have his/her own login and Passport subscription.
Instructor-led training not included.
Violations may result in the immediate termination of the Passport subscription.
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Support issues logged as Severity One by Enterprise or Premier subscription customers are handled on a 24*7 basis.
The Support Portal is available 24*7 and any telephone calls are routed to the closest open Support Centre at the time of the call.
Initial Target Service Level Response Times are based on the logged severity of the issue:
Severity One : 1 hour Premier : 2 hours Enterprise
Severity Two : 2 hours Premier : 4 hours Enterprise
Severity Three : 6 hours Premier : 1 Business Day Enterprise
Severity Four 1 Business Day Premier : 2 Business Days Enterprise
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Web chat support||No|
There are 3 options:
1. Monday to Friday customer local business hours (as per "Starter" and "Business" subscription)
2. 24/7 (as per "Enterprise" subscription)
3. The uplift to item 2 for faster Target Response Times and provision of a Technical Account Manager (as per "Premier" subscription)
Premier subscription response targets:
Severity One = 1 hour
Severity Two = 2 hours
Severity Three = 6 hours
Severity Four =1 Business day
Enterprise subscription response targets:
Severity One = 2 hour
Severity Two = 4 hours
Severity Three = 1 Business day
Severity Four = 2 Business days
Starter / Business subscription response targets:
Severity One = 4 hour
Severity Two = 1 Business day
Severity Three = 2 Business days
Severity Four = 3 Business days
Pricing is based on the number of named users and/or the scale of the Alfresco instance. Please see the attached Pricing document.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£140 to £2275 per unit per year|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|