LabWare Ltd

LabWare Laboratory Information Management System

LabWare’s Enterprise Laboratory Management Platform is a unique and proven suite of product capabilities that encompass LIMS, ELN and LES method execution solution.

LabWare is a global LIMS and ELN company, supplying a wide range of industries such as pharmaceutical, environmental, food and beverage, clinical, forensic and chemical analysis.

Features

  • Comprehensive Sample Tracking
  • Visual Workflow Manager
  • Instrument Management
  • Comprehensive Audit trail/history
  • Stocks and Reagent management
  • Instrument Real time Data collection
  • Integrated Electronic Laboratory Notebook
  • SOP/Document management
  • 21 CRF part 11 Compliant

Benefits

  • Positive Sample tracking and tracability
  • Single point of truth for all Laboratort data and Information
  • Reduced costs and improved efficiency
  • Improved transparency to lab work status
  • Flexibility to accommodate new Lab processes
  • Improved quality and compliance

Pricing

£2600 per licence

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 7 4 8 1 0 8 8 3 8 5 2 8 8 8

Contact

LabWare Ltd

Graham Langrish

0161 927 5600

langrish@labware.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
There are no specific constraints to the LabWare Service
System requirements
Supported Browsers only... i.e Chrom, Firefox, IE/Edge,

User support

Email or online ticketing support
Email or online ticketing
Support response times
LabWare provides comprehensive LabWare LIMS technical product support services via a technical support helpdesk. Dedicated Support services are provided from our UK office as well as from our European and world-wide offices permitting “follow the sun” support around the world.
The Support Desk operates during standard business hours on normal working days, and identical best practices are followed at each of the regional support locations. In addition, LabWare offers extensive on-line support services that allow 24-hour instantaneous access to LabWare’s knowledge bases.
Severity 1 - 2 hours max
Severity 2 - 4 hours max
Severity 3 - 24 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
24/7 cloud support engineer.....
Product Support @ £2900 per annum
Provides Technical Support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
LabWare is a full services organisation and will provide a variety of user training to a specific customers requirements.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
LabWare will provide the customers/users their data by extraction of the data/information from the database.
End-of-contract process
LabWare will provide the customer data at the end of the contract at a reasonable cost at the relevant time.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
LabWare mobile application is desiged specifically for mobile devices, that includes supports for iOS and Andriod.
Service interface
No
API
Yes
What users can and can't do using the API
LabWare provides access to a scripting language called LIMS Basic that can be used to automate processes, support interfaces, and publish Web services.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
LabWare is a configurable off the shelf application. Configuration can occur at the server level, API level and master data level.
All levels are privilege controlled.

Scaling

Independence of resources
LabWare has well defined server sizing guidelines, and any system managed by LabWare are provided to that standard.

Analytics

Service usage metrics
Yes
Metrics types
Metrics to be configured using LabWare technical services
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
User can Export data from the LabWare application using CVS file, Excel file, Crystal Reports formats.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • AnIML - (Analytical Instrument Markup Language)

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
Other
Other protection within supplier network
Internal Firewall and subnetting.

Availability and resilience

Guaranteed availability
LabWare guarantee 24/7 availability of the Servers, 99.5%
Availability of the application is dependent on the access provided to the customer.
Approach to resilience
The service provides hot standby redundant servers for single point failures.
Outage reporting
LabWare has a private dashboard in its NOC centre.
LabWare provides the customer with email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Security requirements are customer defined.
Access restrictions in management interfaces and support channels
Functional and Groups security within the application, which can be customer defind.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Customer definable configuration.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC-2
Information security policies and processes
We have implemented a formal information security program including applicable policies and procedures. The program has been audited and we are SOC-2 compliant.

We have deployed a formal change management process, quarterly review sessions and an information security audit procedure.
Organization:
CEO has the following managers as direct reports:
 Regional Manager, Operations/ISMS/Privacy Manager, CISO/Security Manager, Cloud Technology Manager, QA Manager

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Fix Me....!!!!
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats are identified by our SOC team utilizing best-of-breed SIEM software which includes vulnerability scanning within built in threat intelligence feeds. Scanning runs each weekend. Any critical vulnerabilities identified will require approval from change advisory board. Other non-critical vulnerabilities are addressed within the normal maintenance schedule which is typically on a monthly basis .
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Security Operations Center (SOC) and Network Operations Center (NOC) continuously monitor infrastructure using various security tools and SIEM suite.The SOC addresses alarms based on the severity of the alarm that is determined by the SIEM solution and custom correlation rules that have been inserted. Alarms are investigated according to an SLA schedule with high severity alarms requiring investigation and alerting within 1 hour.

When a potential compromise is identified the Incident Management procedure is executed and action takes place in proportion to the level of severity.
Incident management type
Supplier-defined controls
Incident management approach
LabWare provides a comprehensive maintenance and support service to ensure that you obtain the most benefit from your investment. The flexible suite of services enables you to access our support systems and experts quickly and conveniently, according to your needs.
User are able to report incidents via email, telephone or the dedicated LabWare Support web site.
LabWare provides feed back to user incidents via several mechanisms including emails and web postings.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2600 per licence
Discount for educational organisations
Yes
Free trial available
No

Service documents

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