PODFather Ltd

PODFather electronic Proof of Delivery (ePOD)

PODFather provide a modular scheduling and mobile job management system for logistics, waste management and field service operations of all sizes. Features include job booking/API upload, scheduling and optimisation, vehicle checks, electronic proof of delivery/job completion, driver GPS tracking, accounts system integration, and much more.

Features

  • secure cloud-based backoffice
  • backoffice integrates with existing job-booking systems
  • secure Android/iOS/PDA app for drivers / field service staff
  • drivers capture signatures, photos, text, GPS location
  • drivers send real-time status updates - eg "started lone worker"
  • FORS/CLOCS driver vehicle safety inspections
  • driver app can operate off-line with no mobile coverage
  • backoffice tracking, route-planning and ETA calculation
  • "driver on the way" email or SMS to end customer

Benefits

  • remove paper-based processes and associated admin cost
  • remove re-keying errors
  • real-time information to logistics planning teams
  • improve flow of information through your organisation
  • provide even better service to your customers through better information
  • cut carbon and fuel cost through better vehicle routing
  • cut cost of FORS/CLOCS vehicle safety compliance checking

Pricing

£60 to £100 per user per month

Service documents

G-Cloud 11

474766830797228

PODFather Ltd

Colin McCreadie

0131 553 0400

gps@podfather.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Your existing ordering or accounts system - API access to PODFather
Cloud deployment model Hybrid cloud
Service constraints No constraints.
System requirements
  • Modern web browser
  • Compatible recent Android mobile phone

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response within 4 business hours before escalation to management
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Business hours email and phone support to helpdesk, with 4-business-hour response and automatic escalation to technical account manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started PODFather provides onsite training, shared-desktop sessions and video conferencing via Google hangouts for offsite training, and laminated training sheets for field staff.
Service documentation Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction The Report module in the secure web portal provides options for downloading all data. Data can also be exported via our REST API.
End-of-contract process Included: downloading all data that has been input into the service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The desktop service is for planning staff to use to schedule jobs.

The mobile service is for drivers/field staff to complete job information and confirm ePOD.
API Yes
What users can and can't do using the API PODFather API provides SOAP-XML access to create and update jobs for field staff to complete.
API provides access to GPS tracking data, to completed job sheets (POD's), to photographs and to any captured signatures.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation As part of the setup discussion, the service, job sheets and workflows will be customised to the buyers specification.

Users themselves can customise colour scheme and logo of web portal.

Scaling

Scaling
Independence of resources Real-time monitoring reacts to current load levels and auto-scale as appropriate.

Analytics

Analytics
Service usage metrics Yes
Metrics types Pingdom.com measures the availability of our services real-time, and can be viewed at podfather.com/service-levels
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Backoffice Users view/download the data on the dashboard and reporting screens within the secure web portal.
CSV dumps are available from the Reports module.
API access gives XML and JSON data.
sftp and https access to upload.thepodfather.com gives formatted text and PDF output as required.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • CSV
  • XML
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% minimum availability as measured over a monthly period, but generally better than 99.99% availability.

Service credits are provided for instances of availability below 99.9% per month. These take the form of development credits, provided at a rate of 1 hour of development credit for every 1% below the minimum availability per month. These can be spent on feature development or user training within a 6 month period.
Approach to resilience White paper available upon request. Real-time secure automated database replication. Multiple master servers.
Outage reporting Twitter @thepodfathercom and blog at thepodfatherstatus.blogspot.co.uk

Live availability of services also displayed at www.podfather.com/service-levels

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Role-base Access Control is defined at the top level of the secure web portal
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 12/2013
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover None
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Implemented CyberEssentials.
Currently implementing ISO27001.
Information security policies and processes Implemented CyberEssentials.
Currently implementing ISO27001.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are testing development environment, QA'd by senior developers, tested in testing environment, then deployed to live. CTO has responsibility for assessing potential security impact.
Vulnerability management type Supplier-defined controls
Vulnerability management approach PODFather subscribes to several appropriate vulnerability mailing lists and newsgroups.
Server OS's are patched within the timescales recommended by suppliers.
Protective monitoring type Supplier-defined controls
Protective monitoring approach PODFather runs secure, locked-down servers, with automated compromise-testing tools as developed in-house.
PODFather responds immediately to potential compromise with staff on-call as appropriate.
Incident management type Supplier-defined controls
Incident management approach Users report incidents via phone or email.
Incident reports provided via twitter @thepodfather.com and technical blog at thepodfatherstatus.blogspot.co.uk

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £60 to £100 per user per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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