PODFather Ltd

PODFather electronic Proof of Delivery (ePOD)

PODFather provide a modular scheduling and mobile job management system for logistics, waste management and field service operations of all sizes. Features include job booking/API upload, scheduling and optimisation, vehicle checks, electronic proof of delivery/job completion, driver GPS tracking, accounts system integration, and much more.

Features

  • secure cloud-based backoffice
  • backoffice integrates with existing job-booking systems
  • secure Android/iOS/PDA app for drivers / field service staff
  • drivers capture signatures, photos, text, GPS location
  • drivers send real-time status updates - eg "started lone worker"
  • FORS/CLOCS driver vehicle safety inspections
  • driver app can operate off-line with no mobile coverage
  • backoffice tracking, route-planning and ETA calculation
  • "driver on the way" email or SMS to end customer

Benefits

  • remove paper-based processes and associated admin cost
  • remove re-keying errors
  • real-time information to logistics planning teams
  • improve flow of information through your organisation
  • provide even better service to your customers through better information
  • cut carbon and fuel cost through better vehicle routing
  • cut cost of FORS/CLOCS vehicle safety compliance checking

Pricing

£60 to £100 per user per month

Service documents

Framework

G-Cloud 11

Service ID

4 7 4 7 6 6 8 3 0 7 9 7 2 2 8

Contact

PODFather Ltd

Colin McCreadie

0131 553 0400

gps@podfather.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Your existing ordering or accounts system - API access to PODFather
Cloud deployment model
Hybrid cloud
Service constraints
No constraints.
System requirements
  • Modern web browser
  • Compatible recent Android mobile phone

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response within 4 business hours before escalation to management
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Business hours email and phone support to helpdesk, with 4-business-hour response and automatic escalation to technical account manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
PODFather provides onsite training, shared-desktop sessions and video conferencing via Google hangouts for offsite training, and laminated training sheets for field staff.
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
The Report module in the secure web portal provides options for downloading all data. Data can also be exported via our REST API.
End-of-contract process
Included: downloading all data that has been input into the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The desktop service is for planning staff to use to schedule jobs.

The mobile service is for drivers/field staff to complete job information and confirm ePOD.
Service interface
No
API
Yes
What users can and can't do using the API
PODFather API provides SOAP-XML access to create and update jobs for field staff to complete.
API provides access to GPS tracking data, to completed job sheets (POD's), to photographs and to any captured signatures.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
As part of the setup discussion, the service, job sheets and workflows will be customised to the buyers specification.

Users themselves can customise colour scheme and logo of web portal.

Scaling

Independence of resources
Real-time monitoring reacts to current load levels and auto-scale as appropriate.

Analytics

Service usage metrics
Yes
Metrics types
Pingdom.com measures the availability of our services real-time, and can be viewed at podfather.com/service-levels
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Backoffice Users view/download the data on the dashboard and reporting screens within the secure web portal.
CSV dumps are available from the Reports module.
API access gives XML and JSON data.
sftp and https access to upload.thepodfather.com gives formatted text and PDF output as required.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • CSV
  • XML
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% minimum availability as measured over a monthly period, but generally better than 99.99% availability.

Service credits are provided for instances of availability below 99.9% per month. These take the form of development credits, provided at a rate of 1 hour of development credit for every 1% below the minimum availability per month. These can be spent on feature development or user training within a 6 month period.
Approach to resilience
White paper available upon request. Real-time secure automated database replication. Multiple master servers.
Outage reporting
Twitter @thepodfathercom and blog at thepodfatherstatus.blogspot.co.uk

Live availability of services also displayed at www.podfather.com/service-levels

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role-base Access Control is defined at the top level of the secure web portal
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
12/2013
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
None
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Implemented CyberEssentials.
Currently implementing ISO27001.
Information security policies and processes
Implemented CyberEssentials.
Currently implementing ISO27001.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes are testing development environment, QA'd by senior developers, tested in testing environment, then deployed to live. CTO has responsibility for assessing potential security impact.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
PODFather subscribes to several appropriate vulnerability mailing lists and newsgroups.
Server OS's are patched within the timescales recommended by suppliers.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
PODFather runs secure, locked-down servers, with automated compromise-testing tools as developed in-house.
PODFather responds immediately to potential compromise with staff on-call as appropriate.
Incident management type
Supplier-defined controls
Incident management approach
Users report incidents via phone or email.
Incident reports provided via twitter @thepodfather.com and technical blog at thepodfatherstatus.blogspot.co.uk

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£60 to £100 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

Return to top ↑