Wavemaker Skills for Digital Inclusion
Wavemaker Skills for Digital-Inclusion is a complete digital training and upskilling solution for those at risk of digital exclusion. We facilitate and promote digital skills to increase digital awareness, confidence and proficiency. Bespoke training packages and off-the-shelf solutions are available. Training can be delivered face-to-face or remotely according to need.
Features
- Training in core digital technologies and competencies
- Training sessions & styles to suit everyone
- Remote delivery and face-to-face
- Webinar options (recorded or live)
- Planning and support towards delivery and implementation
- Bespoke and tailored training and support resources
- Evaluation options such as video case studies and infographics
- Digital content creation
- Social media and marketing support
- Graphic design and brand awareness
Benefits
- Creating digital-ready citizens
- Support resources and experienced personnel to hand
- Increased digital confidence and engagement
- Cost savings, maximising the impact of investment in technology
- Improved visual appearance on digital mediums, and brand awareness
- Support with rapid yet effective deployment of new trends-in-technology
Pricing
£250.00 to £875.00 a unit
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
4 7 4 6 3 9 1 9 7 9 2 1 3 9 1
Contact
WAVEMAKER STOKE CIC
Benedict McManus
Telephone: 01782 694027
Email: info@wavemaker.org.uk
Planning
- Planning service
- Yes
- How the planning service works
- Wavemaker provides business analysis, research and development, solution design consultancy, health check, and opportunity assessments for all cloud-based solutions.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Wavemaker personnel are available to provide on-site and remote training services for all cloud-based solutions.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Wavemaker’s digital inclusion specialists provide consultancy and advice for all cloud-based solutions.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Wavemaker’s digital inclusion specialists provide advice and support for quality assurance and performance testing.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- We work to fully understand the client's needs, before working to support or resolve, or empower a nominated member of staff.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
A response will vary from immediately to 2-hours.
Standard business hours are from 8:30 to 17:30 Monday to Friday.
(Weekend and 24/7 support are also available on request and when required.) - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
A member of the Wavemaker team can be on hand to provide support in a number of ways, whether on-site face-to-face, through the creation of a bespoke instructional guide, or via dedicated instant messaging groups (using cloud services). We are always happy to discuss approaches and provide the method best suited to the client.
Prices will vary depending on the chosen method. In many cases, there is no additional charge.
A dedicated technical account manager and support personnel will be provided to ensure efficiency and familiarity with the client's needs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Price
- £250.00 to £875.00 a unit
- Discount for educational organisations
- Yes