WAVEMAKER STOKE CIC

Wavemaker Skills for Digital Inclusion

Wavemaker Skills for Digital-Inclusion is a complete digital training and upskilling solution for those at risk of digital exclusion. We facilitate and promote digital skills to increase digital awareness, confidence and proficiency. Bespoke training packages and off-the-shelf solutions are available. Training can be delivered face-to-face or remotely according to need.

Features

  • Training in core digital technologies and competencies
  • Training sessions & styles to suit everyone
  • Remote delivery and face-to-face
  • Webinar options (recorded or live)
  • Planning and support towards delivery and implementation
  • Bespoke and tailored training and support resources
  • Evaluation options such as video case studies and infographics
  • Digital content creation
  • Social media and marketing support
  • Graphic design and brand awareness

Benefits

  • Creating digital-ready citizens
  • Support resources and experienced personnel to hand
  • Increased digital confidence and engagement
  • Cost savings, maximising the impact of investment in technology
  • Improved visual appearance on digital mediums, and brand awareness
  • Support with rapid yet effective deployment of new trends-in-technology

Pricing

£250.00 to £875.00 a unit

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

4 7 4 6 3 9 1 9 7 9 2 1 3 9 1

Contact

WAVEMAKER STOKE CIC Benedict McManus
Telephone: 01782 694027
Email: info@wavemaker.org.uk

Planning

Planning service
Yes
How the planning service works
Wavemaker provides business analysis, research and development, solution design consultancy, health check, and opportunity assessments for all cloud-based solutions.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Wavemaker personnel are available to provide on-site and remote training services for all cloud-based solutions.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Wavemaker’s digital inclusion specialists provide consultancy and advice for all cloud-based solutions.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Wavemaker’s digital inclusion specialists provide advice and support for quality assurance and performance testing.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We work to fully understand the client's needs, before working to support or resolve, or empower a nominated member of staff.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
A response will vary from immediately to 2-hours.

Standard business hours are from 8:30 to 17:30 Monday to Friday.

(Weekend and 24/7 support are also available on request and when required.)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
A member of the Wavemaker team can be on hand to provide support in a number of ways, whether on-site face-to-face, through the creation of a bespoke instructional guide, or via dedicated instant messaging groups (using cloud services). We are always happy to discuss approaches and provide the method best suited to the client.

Prices will vary depending on the chosen method. In many cases, there is no additional charge.

A dedicated technical account manager and support personnel will be provided to ensure efficiency and familiarity with the client's needs.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Pricing

Price
£250.00 to £875.00 a unit
Discount for educational organisations
Yes

Service documents