HGS UK

HGS Amazon Web Services (AWS) Managed Services

Our AWS certified experts deploy and deliver an AWS CLOUD MANAGED SERVICES for OFFICIAL workloads, that is tailored to your needs; from basic monitoring to fully managed solutions. HGS is a trusted UK Government Tier 1 supplier with 11+ years cloud experience ensuring reliability, security and compliance.

Features

  • Customised AWS Cloud Managed Service agreements
  • Customised AWS certified resourcing agreements (talent sourcing)
  • 24/7 performance/reliability monitoring - Level 1 support and reporting
  • Up to 24/7 SOC via partner UK Cloud
  • AWS Cloud Platform Management Service
  • 24/7 L1-3 Issue resolution support, root cause analysis and reporting.
  • Application patching, maintenance best-practices

Benefits

  • AWS Cloud Managed Service Agreements designed to your needs/budget
  • AWS resource agreements tailored to your needs and budget
  • Real time alerting of potential issues to optimise service availability.
  • SC cleared SOC resource.
  • Cost analysis reporting/alerting, Optimization, Security/Compliance tracking/alerting
  • Incident management ensures timely issue resolution and minimised down time
  • Patching, maintenance ensures optimised and future proof operations

Pricing

£126 a unit a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@teamhgs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 7 4 4 2 3 8 6 2 0 0 0 3 1 8

Contact

HGS UK Rob Irons
Telephone: 07827 940800
Email: bidteam@teamhgs.com

Planning

Planning service
Yes
How the planning service works
A Project Manager will be appointed. Working with the buyer and alongside the HGS AWS certified experts, to plan your AWS Cloud Managed Services. HGS takes an Agile / Sprint based approach to Project Management. We kick off with AWS Cloud Workshops to assess readiness to plan your AWS Migration and AWS Cloud Managed Services. These include:
• Define business objectives and desired outcomes
• Outlining overarching AWS cloud architecture and AWS migration strategy
• Prioritising AWS workloads
• Building budgets and appointing AWS certified experts to support your internal team
• Developing an AWS cloud centre of excellence
• Build out plans for ongoing AWS Managed Service support
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Amazon Web Services (AWS)

Training

Training service provided
Yes
How the training service works
Our team of AWS certified experts work alongside your team to provide hands on skills and knowledge transfer to your team to help build internal skills.
Training is tied to specific services
Yes
Services the training service works with
Amazon Web Services (AWS)

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
HGS AWS certified experts, with the continued oversight of the HGS Project Manager, take the output agreed with the buyer from the discovery workshops and the migration plan, to execute set-up and migration. The migration work is underpinned by our Agile/Sprint approach and includes but is not limited to; Architecture Provisioning, Workload Migration, Testing and Go Live with joint approval gateways at key milestones.
Setup or migration service is for specific cloud services
Yes
List of supported services
Amazon Web Services (AWS)

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
HGS AWS certified experts use SCRUM methodology with well-defined, documented processes for quality assurance and performance testing. Business requirements are turned into tangible assets and internally tested by senior quality assurance leads (QA). This QA process includes; certify User Acceptance Testing (UAT) readiness, including browser / device and accessibility testing and thorough regression testing. Utilising baseline and final performance testing results, our Monitoring and Management tools support high ongoing levels of performance of the AWS Cloud Managed Service. HGS AWS certified experts use a continuous and agile feedback loop to continue to optimise performance and quality assurance over time.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Other
Other security services
Security Operations Centre
Certified security testers
Yes
Security testing certifications
CHECK

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
A dedicated team of AWS certified cloud monitoring and support experts ensure the continuous delivery and availability of your AWS Cloud Managed Service with options for:
• Tier 1: 24/7 AWS Cloud Monitoring Service
• Tier 2: AWS Cloud Platform Management Service +Tier 1
• Tier 3: 24/7 AWS Cloud Support Services + Tier 1 + Tier 2
• 24/7 AWS Cloud Support Services only

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our ticketing support service levels apply 24/7 with response times according to priority levels:
• Critical - 0.5 Hours
• High - 2 Hours
• Medium - 8 Hours
• Low - 24 Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
The tools/ applications we use have been tested by the automation provider for accessibility suitability
Support levels
A dedicated team of AWS certified cloud monitoring and support experts ensure the continuous delivery and availability of your AWS Cloud Managed Service with options for:
• Tier 1: 24/7 AWS Cloud Monitoring Service
• Tier 2: AWS Cloud Platform Management Service +Tier 1
• Tier 3: 24/7 AWS Cloud Support Services + Tier 1 + Tier 2
• 24/7 AWS Cloud Support Services only
Pricing for the different support levels has been included in the HGS Pricing Document (pdf).

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon Web Services (AWS)

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£126 a unit a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@teamhgs.com. Tell them what format you need. It will help if you say what assistive technology you use.