Capito

Cloud Migration - Applications,Transformation and Packaging

Capito provide specialist resources to deliver or assist with all activities relating to managing your applications from request to retirement. We can provide a whole team or just a point solution to suit your needs. Capito gives you the ability to pick and choose from niche application migration services.

Features

  • Application Migration
  • Application Discovery
  • Application Rationalisation
  • Application Remediation
  • Application Packaging

Benefits

  • end to end capture of each applications configuration
  • Minimal user and business impact
  • Minimise the workload for your migration project by rationalising applications
  • Get apps to work on Windows 10 with minimal remediation
  • A +98% first time right scorecard for apps packaging
  • UAT and Self-certify many applications
  • Full tracking and reporting

Pricing

£2500 per instance

  • Education pricing available

Service documents

G-Cloud 11

473157442265769

Capito

Andrew Cruickshank

01506 460 300

DigitalMarketplace@capito.co.uk

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Capito is a fully certified ISO/IEC 27001:2013, ISO 9001:2015, Prince II and ITIL practitioner. We will use our certified ISO/IEC 27001:2013 Security and ISO 9001:2015 Quality procedures, ITIL framework and Prince II project management methodologies for this requirement.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works 24/7 Service Desk

Service scope

Service scope
Service constraints No Service Constraints

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support response times Depending on the priority allocated to the questions/incident we will respond within a pre-defined SLA as per our service catalogue
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Tbd
Support levels Capito Service Desk operates Monday - Friday, 9am to 5pm with 24/7 logging capability. Service Desk provides 1st 2nd and 3rd line support.

Effective Account Management plays a central and fundamental part in the successful delivery of services to Capito’s customers. Capito has a unique account management structure that consists of:

• Business Development Manager
• Account Manager
• Internal Account Manager
• Pre-Sales
• Sales Support
• Bid Management
• Service Deliver Manager

The Capito structure allows for good management, with no single point of failure and frequent customer contact.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £2500 per instance
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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