Capito

Cloud Migration - Applications,Transformation and Packaging

Capito provide specialist resources to deliver or assist with all activities relating to managing your applications from request to retirement. We can provide a whole team or just a point solution to suit your needs. Capito gives you the ability to pick and choose from niche application migration services.

Features

  • Application Migration
  • Application Discovery
  • Application Rationalisation
  • Application Remediation
  • Application Packaging

Benefits

  • end to end capture of each applications configuration
  • Minimal user and business impact
  • Minimise the workload for your migration project by rationalising applications
  • Get apps to work on Windows 10 with minimal remediation
  • A +98% first time right scorecard for apps packaging
  • UAT and Self-certify many applications
  • Full tracking and reporting

Pricing

£2500 per instance

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 7 3 1 5 7 4 4 2 2 6 5 7 6 9

Contact

Capito

Rachael Millar

01506 460 300

DigitalMarketplace@capito.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Capito is a fully certified ISO/IEC 27001:2013, ISO 9001:2015, Prince II and ITIL practitioner. We will use our certified ISO/IEC 27001:2013 Security and ISO 9001:2015 Quality procedures, ITIL framework and Prince II project management methodologies for this requirement.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
24/7 Service Desk

Service scope

Service constraints
No Service Constraints

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support response times Depending on the priority allocated to the questions/incident we will respond within a pre-defined SLA as per our service catalogue
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Tbd
Support levels
Capito Service Desk operates Monday - Friday, 9am to 5pm with 24/7 logging capability. Service Desk provides 1st 2nd and 3rd line support.

Effective Account Management plays a central and fundamental part in the successful delivery of services to Capito’s customers. Capito has a unique account management structure that consists of:

• Business Development Manager
• Account Manager
• Internal Account Manager
• Pre-Sales
• Sales Support
• Bid Management
• Service Deliver Manager

The Capito structure allows for good management, with no single point of failure and frequent customer contact.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£2500 per instance
Discount for educational organisations
Yes

Service documents

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