Horizon Software Solutions

iClarity Software Design, Configuration and Campaign Management Support

Support for iClarity cloud software and campaign management. We identify and address business needs alongside solution development and consultancy services – system reviews, business cases, requirements capture, interfaces, migration, implementation and project management. We deliver and manage digital marketing campaigns including creative elements, email, SMS, push notifications and web.

Features

  • Analyse data and create single customer view
  • Identify which iClarity solutions are best suited to Client’s needs
  • Aggregate/integrate external sources and legacy systems
  • Design and create automated digital marketing campaigns
  • Creative elements, email, SMS, push notifications and web campaigns
  • Customer email cleaning, email campaign anti-spam testing and optimisation
  • Facebook and Google Ads advertising campaigns
  • Campaigns strategy, creative assets with professional templates design
  • Landing page design and copy-writing
  • Customer surveys

Benefits

  • Modular approach for iClarity consultancy and implementation support
  • Optimisation of iClarity to meet business needs
  • Reduce and manage operating costs and improve efficiency
  • Enable better business decisions based on real-time information
  • Full technical and creative digital management offering
  • Marketing automation support and best practices
  • Supports improved engagement with customers
  • Translating business requirements into iClarity solutions

Pricing

£450 to £850 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

4 7 1 9 8 3 8 3 8 6 6 0 0 3 3

Contact

Horizon Software Solutions Patrick Coulter
Telephone: 07814641426
Email: pat.coulter@horizont.co.uk

Planning

Planning service
Yes
How the planning service works
Identify and address business needs alongside solution development and consultancy services – system and infrastructure reviews, ICT/Cloud strategy and planning, stakeholder engagement, business cases, requirements capture, system/service design & development, project management, supplier engagement and team support.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • IClarity CRM, Campaigns and Loyalty Software
  • IClarity Mobile Tourism Cloud Software

Training

Training service provided
Yes
How the training service works
We provide user documentation, video training materials, remote training and on-site training based on the buyers requirements.
Training is tied to specific services
Yes
Services the training service works with
  • IClarity CRM, Campaigns and Loyalty Software
  • IClarity Mobile Tourism Cloud Software

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We help buyers to migrate their data to and from the cloud.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • IClarity CRM, Campaigns and Loyalty Software
  • IClarity Mobile Tourism Cloud Software

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We are experienced in stress and performance testing. We can define all the business processes and transaction that will need testing. We then simulate the traffic and transaction in a separate stress test environment. We then help the buyers to see what the system headroom is and how to increase it. We can help the buyers to optimise the system performance.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We support any aspect of the marketing automation software and campaigns in order to ensure the trouble free usage by the buyer and the users. We monitor the availability, performance, bugs reported. In case of an issue that either we or the uses identify our support teams will fix it based on the agreed SLA. We provide first and second line of support. Our support is related to the user management, software availability and management and incident management.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond within a working day to emails.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
Standard Support Service will be provided during the hours defined which comprise:
1. A telephone, email and chat help desk to provide first-line technical support
2. Remote diagnosis
3. Second-line on-site technical support in order for the company to
investigate promptly the reported defect or error and to make such corrections, amendments or repairs as are necessary.
A technical account manager will be provided.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£450 to £850 a person a day
Discount for educational organisations
Yes

Service documents