Horizon Software Solutions
iClarity Software Design, Configuration and Campaign Management Support
Support for iClarity cloud software and campaign management. We identify and address business needs alongside solution development and consultancy services – system reviews, business cases, requirements capture, interfaces, migration, implementation and project management. We deliver and manage digital marketing campaigns including creative elements, email, SMS, push notifications and web.
Features
- Analyse data and create single customer view
- Identify which iClarity solutions are best suited to Client’s needs
- Aggregate/integrate external sources and legacy systems
- Design and create automated digital marketing campaigns
- Creative elements, email, SMS, push notifications and web campaigns
- Customer email cleaning, email campaign anti-spam testing and optimisation
- Facebook and Google Ads advertising campaigns
- Campaigns strategy, creative assets with professional templates design
- Landing page design and copy-writing
- Customer surveys
Benefits
- Modular approach for iClarity consultancy and implementation support
- Optimisation of iClarity to meet business needs
- Reduce and manage operating costs and improve efficiency
- Enable better business decisions based on real-time information
- Full technical and creative digital management offering
- Marketing automation support and best practices
- Supports improved engagement with customers
- Translating business requirements into iClarity solutions
Pricing
£450 to £850 a person a day
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
4 7 1 9 8 3 8 3 8 6 6 0 0 3 3
Contact
Horizon Software Solutions
Patrick Coulter
Telephone: 07814641426
Email: pat.coulter@horizont.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Identify and address business needs alongside solution development and consultancy services – system and infrastructure reviews, ICT/Cloud strategy and planning, stakeholder engagement, business cases, requirements capture, system/service design & development, project management, supplier engagement and team support.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- IClarity CRM, Campaigns and Loyalty Software
- IClarity Mobile Tourism Cloud Software
Training
- Training service provided
- Yes
- How the training service works
- We provide user documentation, video training materials, remote training and on-site training based on the buyers requirements.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- IClarity CRM, Campaigns and Loyalty Software
- IClarity Mobile Tourism Cloud Software
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We help buyers to migrate their data to and from the cloud.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- IClarity CRM, Campaigns and Loyalty Software
- IClarity Mobile Tourism Cloud Software
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We are experienced in stress and performance testing. We can define all the business processes and transaction that will need testing. We then simulate the traffic and transaction in a separate stress test environment. We then help the buyers to see what the system headroom is and how to increase it. We can help the buyers to optimise the system performance.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- We support any aspect of the marketing automation software and campaigns in order to ensure the trouble free usage by the buyer and the users. We monitor the availability, performance, bugs reported. In case of an issue that either we or the uses identify our support teams will fix it based on the agreed SLA. We provide first and second line of support. Our support is related to the user management, software availability and management and incident management.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond within a working day to emails.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
-
Standard Support Service will be provided during the hours defined which comprise:
1. A telephone, email and chat help desk to provide first-line technical support
2. Remote diagnosis
3. Second-line on-site technical support in order for the company to
investigate promptly the reported defect or error and to make such corrections, amendments or repairs as are necessary.
A technical account manager will be provided.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £450 to £850 a person a day
- Discount for educational organisations
- Yes