Infosys Limited

Oracle Hyperion EPM Cloud

We provide Implementation and support services for Oracle EPM Cloud products. We specialize in business consulting, requirements gathering, solution design, implementation and Migration.

Features

  • Enterprise Planning Cloud
  • Planning and Budgeting Cloud
  • Enterprise Performance Reporting Cloud
  • Workforce Planning Cloud
  • Financial Consolidation and Close Cloud
  • Profitability and Cost Management Cloud
  • Tax Reporting Cloud
  • Essbase Cloud Services

Benefits

  • Corporate Planning process efficiency and effectiveness
  • Replacement of inflexible, outdated spreadsheet based financial applications.
  • Acceleration of deployment and cycle times
  • Elimination of manual process controls & reconciliation
  • Faster access to financial information
  • Transparency and adherence to governance and compliance legislation
  • Automation and faster deploy through reusable processess and artifacts

Pricing

£265 per person per day

Service documents

G-Cloud 9

471940191211824

Infosys Limited

David Burgess

+44 7985663029

ukps@infosys.com

Planning

Planning
Planning service Yes
How the planning service works We plan the entire gamut of movement from Standalone to Cloud Software
Planning service works with specific services Yes
Hosting or software services the planning service works with Oracle EPM Cloud

Training

Training
Training service provided Yes
How the training service works Training and user documentations will be provided for the implemented Solution. EPM Cloud Product documentation provided by Oracle.
Training is tied to specific services Yes
Services the training service works with Oracle EPM Cloud

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We use proven migration methodologies to ensure smooth migration to the cloud systems .

We have reusable templates to perform Fit / Gap analysis for existing and to be migrated applications. Also based on prior projects learnings we have developed several reusable artifacts for faster migration with minimal IT / Business involvement.
Setup or migration service is for specific cloud services Yes
List of supported services Oracle EPM Cloud

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works For the entire process of movement to cloud , we adhere to CMMI practices for checking the quality assurance of the movement to cloud

Security testing

Security testing
Security testing service Yes
Security testing type Other
Other security testing
  • Risk based application security testing
  • Pre and post production application assessment
  • Assessment of applications for Regulations
  • Industry Best Practices
  • Internal Organizational Security Policies
  • Threat Modeling Security Architecture & Design reviews
  • Vulnerability scanning (Network, Critical Servers)
  • Hardening/ Patching

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Infosys has qualified as “Cloud Specialist for Hyperion Planning”. We provide :
(1)Advisory services for cloud adoption,
(2)Cloud integration and migration services.
(3)Implement & support Oracle Cloud EPM applications

Service scope

Service scope
Service constraints When Oracle EPM cloud is procured, clients have to also go for License fee arrangements for the EPM Cloud systems

User support

User support
Email or online ticketing support Email or online ticketing
Support response times E do the analysis of the ticket and based on the complexity of the system, we work on the SLAs along with the client. We analyze, volume / crticatility / user base / User distribution / Stability of application before reaching a standard SLA . We have guidelines for P1 / P2 / P3 / P4 tickets and also have proven track record for providing L1 / L2 support.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels L1 L2 and L3 Support
At high level, L1, L2 & L3 can be mapped to
L1 Support -> Application operations and monitoring, Categorization and logging of tickets, Fixing known/commonly occurring issues, Escalating issues to next level within SLA timelines in absence of a known resolution.
L2 Support -> Application production support, Problem Management, configuration Management, Escalated Incident Management for tickets escalated from L1 team
L3 Support - > change and release management, SLA management, Escalated Incident Management for tickets escalated from L2 team, Minor Enhancements < 40 hours (typically), Bug fixes .

Pricing is factored considering the volume and complexity size of the tickets

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £265 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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