CloudConnect Public WiFi

TNP CloudConnect is a user-friendly, high-quality, free to use wireless service that gives public & visitors access to the internet. The solution is a secure, high-capacity system that utilises existing infrastructure rather than overlaying additional wireless equipment and is compatible with all device types such as smartphones, tablets and PCs.


  • User registration based on social-media authentication or text message
  • Multiple, customisable landing pages/portals
  • Responsive interface for mobile devices
  • Requires user identification, acceptance of AUP and provides audit log
  • Web traffic is filtered to avoid unsuitable content
  • Bulk traffic such as bit torrent can be limited
  • Overall traffic rate limits and per-user limits can be configured


  • Utilises existing WiFi infrastructure, avoiding overlay
  • Provides digital engagement without support overhead
  • Compliance & management handled by TNP
  • Light-touch data utilisation, no marketing opt-ins


£3050 to £14050 per instance per year

Service documents


G-Cloud 11

Service ID

4 7 1 8 4 6 8 6 2 6 2 2 1 4 9



Chris Wade


Service scope

Service scope
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email & online ticketing is available as part of the core SLA, tickets will be triaged and have an initial response within 1 hour with overall resolution being achieved in-line with the priority of the ticket from 4 hours for a P1 to 5 days for a non-service-affecting query.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels TNP proactively monitor the following services across the CloudConnect infrastructure 24/7;

* Core network
* Portal Servers
* Filtering & security
* Connectivity & Availability

Core Infrastructure Service Levels:
P1 Major – 6hrs
P2 Medium – 12hrs
P3 Low – 5 days

Customer Infrastructure is additionally monitored on a 24/7 basis with the following service levels
* Severity 1 & 2 – End of Next Working Day
* Severity 3 – Five Working Days
* Severity 4 (Indicative Only) – One Month
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started As part of the commissioning process, an onsite installation is undertaken. As part of this, handover training is given
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data belongs to the customer and will be extracted as part of the exit process.
End-of-contract process At the end of the contract, TNP and the customer shall arrange for the decommission & return of the CPE equipment, any data shall be extracted and returned to the customer prior to deletion.

Using the service

Using the service
Web browser interface Yes
Using the web interface A management web interface is available to make changes to web-filtering policies, manually register devices and access management reports.
Web interface accessibility standard WCAG 2.1 AAA
Web interface accessibility testing None
Command line interface No


Scaling available No
Independence of resources Each customer instance of CloudConnect is logically isolated from each other, each customer(s) chosen tier of concurrent users is configured to ensure fair allocation of underlying resources and per customer/user rate limits can be applied if required
Usage notifications Yes
Usage reporting
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types
  • Network
  • Other
Other metrics User registration analytics
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability O Network Availability of 99.5%
o Service Desk Availability of 99%
Approach to resilience CloudConnect is designed with full resilience across all aspects of the Core network. This includes the datacentres providing the core CloudConnect infrastructure as well as both internal & external network connectivity
Outage reporting Any service outage will be detected, coordinated and mitigated by the TNP Network Operations Centre. The TNP NOC will coordinate with customers as to service availability.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces is only available though a VPN
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 09/12/2014
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications CyberEssentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes TNP delivers services in line with a framework that has been assessed to ISO27001:2013

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration & change control fall into TNPs quality management system which is accredited to ISO9001
Vulnerability management type Supplier-defined controls
Vulnerability management approach As part of the TNP information security management system, accredited to ISO27001, vulnerabilities are managed, this includes vulnerability scanning/detection, identification & remediation all managed by the TNP NOC.

TNP also take information feeds from a variety of sources including NCSC and the general knowledge of best practices informed by their NOC to provide an up-to-date managed security posture.
Protective monitoring type Supplier-defined controls
Protective monitoring approach TNPs proactive logging and monitoring process(s) conform broadly to GPG13.

Regular checks and monitoring is made of the infrastructure and appropriate action taken coordinated by the TNP NOC
Incident management type Supplier-defined controls
Incident management approach The TNP NOC acts as a single point of management for any incident involving other parties and sections within TNP as necessary.

Customer can report incidents by contacting the TNP NOC via email, phone or web portal

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used KVM hypervisor
How shared infrastructure is kept separate Each CloudConnect instance is deployed in logically separate containers and network segments

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres TNP hosts services in datacentres provided by Equinix & Telehouse, both of which adhere to the EU Code of Conduct


Price £3050 to £14050 per instance per year
Discount for educational organisations No
Free trial available No

Service documents

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