Bentley Systems (UK) Limited

Reality Modelling Cloud Service - Implementation

Bentley offers an onboarding training session and coaching support services to embrace reality modelling cloud technology. Photogrammetry principles and acquisition best practises according to ContextCapture cloud processing specificities will be taught to allow the user to maximise his experience using overall software performance.

Features

  • Onsite onboarding training session
  • Online dedicated coaching for reality data implementation
  • Success plan

Benefits

  • Reduce processing failure risks by ensuring suited image capture
  • Reduce cost by optimising cloud processing unit consumption
  • Enabling easy access to 3D data to non-specialised staff
  • Close skills gaps by providing access to expertise and resources
  • Enabling interoperability by managing output formats
  • Secure workflows by managing reality data with ProjectWise ContextShare
  • Improving productivity by adjusting adequately speed and quality factors
  • Enabling 3D model creation with hybrid capture (point-cloud and images)

Planning

Planning
Planning service Yes
How the planning service works To ensure a proper implementation and usage of Reality modeling cloud software, Bentley offers an on-boarding session. This will help users to scale up with photogrammetry principles, specificities of the cloud processing and ensure the proper usage of the solution. Beside the onboarding training session, an online coaching session will be delivered to support the user leveraging reality data usage into his workflows. This task will be managed as a time and material project and a qualified project coordinator will be assigned to execute this project based on the Bentley Solutions Methodology (BSM). Typical services delivered by the project coordinator are project initiation, resource allocation and scheduling, communications of status and potential issues, project acceptance and close out.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Reality Modeling Cloud Services - Lot 2
  • Bentley Success Plans - Lot 3

Training

Training
Training service provided Yes
How the training service works •Onsite onboarding training session to cover the below point:
•Enabling instant upload of photos and/or point clouds
•Setting ground control points to generate georeferenced 3D reality meshes
•Easy-to-use reality modeling mobile app
•Generating additional layers: orthophotos, digital surface models, and point clouds
•Securely manage reality modeling data with ProjectWise ContextShare
•Acquisition best practices: Drone and Indoor acquisition rules
•General workflow: adding photos, performing AT, reconstruction, submitting production
Training is tied to specific services Yes
Services the training service works with
  • Reality Modeling Cloud Services - Lot 2
  • Bentley Success Plans - Lot 3

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Bentley will work with you to ensure that the required services are provided to enable you to transition your current solution. Bentley provides services to transition your existing data to Bentley’s cloud provisioned service. Bentley’s team will analyze your existing data that needs to be transferred to the cloud and collaborate with you to get to an agreement on plan and execute an appropriate transition process according to an agreed schedule. Bespoken format conversion of data types from non-Bentley products will be reviewed and may require additional services. The consulting, configuration and transition services will be offered as a one-off implementation based on the SFIA Card rates.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Reality Modeling Cloud Services - Lot 2
  • Bentley Success Plans - Lot 3

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Prerequisites for the successful provision of the implementation services:  appropriate training facilities need to be provided; availability of Client resources needs to be confirmed; remote access for Bentley personnel including opening firewalls and ports needs to be provided

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support during the implementation is limited both in terms of effort from Bentley and types of issues to be handled i.e. configuration support questions/issues. They are handled by the assigned Bentley Project Manager via an issue list document where questions/issues are logged, timelines and resolutions mutually agreed. Technical support questions are handled through the User Support service for the ProjectWise CONNECT Edition Cloud Software whereas response times are covered by SLA and priority. For example, Priority 1 service tickets have a 1 hour response time.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Support levels No additional service levels for implementation support. This is handled through the project management route.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £9480 per instance
Discount for educational organisations No

Service documents

pdf document: Pricing document odt document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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