Pentagull Ltd

ESB Anti-Social Behaviour

ESB Anti-Social Behaviour is a cloud software service that readily and effectively meets all of your needs for the handling of ASB complaints, reports, investigation activities, enforcement, prosecution and risk assessments.

Features

  • Case management functionality
  • Automated customisable workflow through the organisation
  • Mobile client facility with offline capability
  • Real time notifications
  • Data Management Module for GDPR compliance
  • Provides single integrated view of case
  • Provides facility for multi-agency working
  • Ability to manage community protection notices
  • Integration to payment systems
  • Comprehensive reporting and analysis of interactions

Benefits

  • Provides a single point of management for ASB casework
  • Ensures relevant information is easily available at all times
  • Secure data model
  • Ensures business processes are followed and services managed effectively
  • Facilitates consistency
  • Provides automation of manual and time consuming processes
  • Can be tailored to your organisation
  • Extremely flexible and sustainable
  • Powerful reporting tools
  • Enables mobile and agile working

Pricing

£5995 per unit per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 7 1 0 3 2 1 2 9 0 8 6 5 0 3

Contact

Pentagull Ltd

Stuart Gilbert

0845 680 7147

sales@pentagull.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • Supported Web-browsers
  • Working LAN, firewall and Internet Connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Each support issue will be raised as a ‘ticket’ on our help desk system and the appropriate resolution will be scheduled and communicated to the client. Our service desk is staffed by knowledgeable staff providing first level support, this is backed up by unrestricted access to our second and third level support provided by our own experienced consultancy and development teams. Priority A - System not usable or service down-1 hour. Priority B - Important production job or service will not run-4 hours. Priority C - Any other problem call -1 day. Additional support levels available upon request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is standard and included within the licence charge. All customers benefit from the same excellent level of support. Each customer will be provided with a dedicated Account Manager and full access to support channels.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
As ESB is a flexible platform offering numerous functional parts and each client’s use is bound to be disparate, our approach to on-boarding would be through collaborative working with the client.
The methods we would use to facilitate this would be through a combination of onsite training, online training, and access to our extensive online documentation site.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The service has in-built functionality to extract information in various formats available to the users.
Additionally if required we will provide a data extraction service tailored to the individual needs of the customer
End-of-contract process
All client data returned to client.All client access deactivated.Relevant secure processes fully applied.Final invoice prepared.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
The service interface has been designed to be simple, consistent and as predictable as possible. We use common UI elements, have tried to avoid unnecessary ones and use concise language in our labels and messaging. Page layouts are consistent and structured based on importance, which helps draw attention to the most significant pieces of information. Our service interface communicates readily what’s happening, we use various UI elements to communicate status and next steps which can reduce frustration for users. We anticipate the end goals that our users bring, so we create the relevant defaults that reduce the burden for users.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Use of accessibility tools such as JAWS have been tested for use with browser form UI. Labels and field content have been verified for speech output.
API
Yes
What users can and can't do using the API
The API is provided as an HTTPS endpoint accepting either SOAP or JSON requests. It supports creation, viewing and updating of work items, which are the generic unit of data storage within the ESB platform. Configuration of the platform must be carried out via the web-based System Configuration module. Once configured, the API can be used to access and manipulate data.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The ESB platform provides the functionality to perform in-depth customisation straight out of the box. You can rename and add new fields and sections to your processes with ease. PDF templates can be created and amended to be automatically produced by the system along with bespoke email notifications for your staff or customers. Our in-built granular permission set allows for precise access changes to processes as staff and situations change without having to resort to contacting Pentagull thus ensuring you have control to deal with variations in the work. More experienced users can go even further and amend the rules that govern the automation for your processes. This allows you to continually make changes in the life-cycle of your process ensuring it remains fit for purpose and effective all without incurring any additional costs. All this customisation is available with no coding knowledge required, the platform is designed to be used by anyone with basic computer literacy and a few days training.

Scaling

Independence of resources
A series of key performance metrics are constantly monitored, ranging from low level operating system counters to high level application layer metrics. This allows us to automatically respond to increases in demand by scaling up the resources allocated to the application before any impact is felt by end-users. By partnering with Amazon Web Services we are able to leverage the vast resources of their Elastic Compute Cloud
(EC2) to ensure that we can continually exceed our capacity requirements.

Analytics

Service usage metrics
Yes
Metrics types
As a web application our primary performance metric is the page response time. This is carefully monitored to ensure it stays within acceptable levels. In addition to the HTTP response metrics, a number of lower-level metrics are monitored to ensure the application stack remains healthy and responsive. These include CPU usage, memory usage and disk I/O metrics.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency