TeamXp is for scenario-based training exercises, recruitment, onboarding or audience engagement experiences. Popular uses are crisis management, crisis communications, business continuity, interactive table-top exercises, social media simulation.
A scenario editor allows you to create facilitator-led or self-paced experiences that play out in a responsive web application.
- Create your own scenario-based exercise using intuitive authoring tool
- Simulate social media, email, phone calls, whatsapp
- Design locally; upload to cloud simulation engine to run anywhere
- Responsive web application for mobile, tablet and desktop
- Real-time interaction data
- Publish content to players based on team, role and group
- Embed rich media such as images, audio, PDFs and video
- Pacing can be facilitator-led or self-paced
- Design tool to change look and feel
- Export to Word to share content with clients & stakeholders
- Improve staff performance with training that feels like real life
- Reduce travel costs by training staff wherever they are
- Reduce production time and costs: one-click to deploy interactive experiences
£3500 to £20000 per virtual machine per year
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||The fee includes one cloud space to run your experience. Additional spaces can be purchased.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Usually 1-2 hours 98% in 24hrs and 100% within 48 hrs|
|User can manage status and priority of support tickets||No|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
There is one support level which is via support desk.
If someone needs onsite support then they pay for a call-out but it's not really necessary if they buy training.
|Support available to third parties||No|
Onboarding and offboarding
1 hour training is included in the price
There are help docs, videos, training courses.
1 day onsite training is available as chargeable extra
|End-of-contract data extraction||They own their data throughout and can download whenever required, at any time.|
|End-of-contract process||At the end of the contract we switch the cloud space to inactive. There are no additional charges|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The editor is a downloadable application that runs on Adobe AIR. This only runs on desktop.
Players/customers/trainees don't download anything and the is no difference between mobile and desktop except usual responsive design
|Accessibility standards||None or don’t know|
|Description of accessibility||End-users access experiences created by Government customer (ie our client) via a web browser and do all the normal things you can do in a browser. Accessibility might depend on the client's design - you can change font size, colors etc. so it's up to the client.|
|Description of customisation||
The whole service is a design, execution and management tool for interactive experiences.
Clients use our AIR application to design their experience - the branching, information gathering etc - and the "skin" - the look-and-feel, colors, images etc and registration type.
Only clients can customise (ie the buyer)
|Independence of resources||
Through our standard operational procedures that makes sure our infrastructure is big enough.
There are usage limits for each cloud space but they tend not to be exceeded.
|Service usage metrics||Yes|
The metrics are included in the downloaded information which the client can download at any time.
Facilitated experiences can see data in real-time in the facilitator dashboard.
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||EU-US Privacy Shield agreement locations|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Data is downloaded via the scenario editor|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||99% availability 24/7|
|Approach to resilience||We use Amazon Cloud Services|
Scheduled maintenance is via help desk and email
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Access is only via VPN and whitelisted IP address|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials Plus|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||We already have Cyber Essentials Plus and by time of contract we'll have ISAME Governance Standard which is equivalent to ISO 27001|
|Information security policies and processes||IASME Governance Standard|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
We use Jira software to track changes and updates.
Each release is tested on a Development system and then on a Stage system before finally migrating to Live.
Detailed Release Notes are made before going live and a record kept of all changes made.
We use a subversion system to reverse changes if an issue is discovered after migration.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Our CTO is responsible for all security matters.
We us RSS feed from security sites to keep up to date with issues and supplier alerts.
Security patches are implemented within 24hrs if necessary but they all patches are assessed for applicability
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||We mainly use prevention than detection but CPU loading and traffic loading is monitored continuously with alerts sent to CTO and support team if unusual/unexpected loading is seen.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||We follow the IASME Governance standard although not yet officially certificated|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£3500 to £20000 per virtual machine per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||30 day trial of all capabilities|
|Link to free trial||http://crisis.conducttr.com|
|Pricing document||View uploaded document|
|Terms and conditions document||View uploaded document|