Geode Networks Ltd

Application Accelerator Service copy

Optimise/accelerate performance and delivery of your business critical cloud applications.
Cloud services/SaaS based applications are prone to greater end-user response times when compared to application held in the local environment, leading to a reduced end-user experience impacting on business outcomes.

Features

  • Includes Cloud, SaaS and virtual applications
  • Provides Optimisation, visibility and control to help improve end-user experience
  • Accelerate SaaS based application performance
  • Combined WAN and Internet performance
  • Deploys instantly and transparently
  • Date de-duplication - reduce bandwidth utilisation
  • Includes optimisation for MS SharePoint Exchange and Office 365 services

Benefits

  • Increase performance over hybrid networks
  • Enable faster, more effective troubleshooting
  • Establish whether it is a network or SaaS Provider's problem
  • Secure all traffic across hybrid networks
  • Cut complexity and improve user experience
  • Reduce risk

Pricing

£1000.00 per person per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

468948413591678

Geode Networks Ltd

Adrienne Giles

01285 841 777

adrienne@geodenetworks.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints As no contract is entered into without complete agreement between both parties, and Geode Networks having the resources available to fulfil any contractual obligations, there should be no service constraints to consider
System requirements System requirements will vary depending on deployment criteria

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Geode support provide a set of service options ranging from 24/7 telephone technical support to onsite engineering resource support Support level costs will vary depending on contractual obligations and the service provided Technical Account Manager and monthly or quarterly reviews are available with this service
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On site training, online training and user documentation can be provided as part of this service
Service documentation No
End-of-contract data extraction Any user-data will remain the property of the users and can be transferred or deleted as required
End-of-contract process Dependant on the type, nature and duration of the project, the termination process is defined on a case by case basis

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
API No
Customisation available No

Scaling

Scaling
Independence of resources This is not a shared service

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach This service is provided as a managed service and outputs will be provided on request
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Word
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Word

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service level agreements form part of contractual negotiations, as do guaranteed availability metrics and penalties
Approach to resilience Available on request
Outage reporting Email alerts and dashboards

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Access control within management interfaces are assured by an independent validation of assertion Administrator permissions assured by independent validation of assertion
Access restriction testing frequency At least once a year
Management access authentication Limited access network (for example PSN)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 AWS
ISO/IEC 27001 accreditation date 01/11/2016
What the ISO/IEC 27001 doesn’t cover All of the SaaS offers are currently hosted by AWS who first obtained their ISO 27001 certification in December 2013. The ISO27001 certification was renewed on November 11, 2016.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Geode are working towards ISO27001/2, the industry accepted security standard and therefore comply with the regulations and controls under this framework/

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Geode’s Configuration and Change Management processes follow ITIL's Service Management best practice framework, including the guidance for building, deploying, and transitioning new or changed IT services into operation. Geode provide lifecycle services including the planning and management of changes, while minimizing risk. The components of the service are monitored for upgrades and updates provided by the relevant vendors.
Within the Change Management process, each change requested will follow a pre-defined workflow, reflecting the various stages of assessment, approval and implementation of the change as well as a security policy impact assessment.
Vulnerability management type Undisclosed
Vulnerability management approach Geode Networks in conjunction with Riverbed closely monitors vulnerabilities as part of SaaS daily operations and distributes vulnerabilities to the Engineering team for review and prioritisation for remediation based upon severity. SaaS is on a monthly release schedule during which updates are deployed. If there is a need for an update outside of the monthly release schedule, patches can be deployed with approval only all updates are performed programmatically and tested prior to deployment.
Protective monitoring type Undisclosed
Protective monitoring approach Geode Networks performs annual penetration testing on the SaaS platform and will have IPS/IDS installed with alerts/monitors in case an attack is occurring.
Incident management type Undisclosed
Incident management approach Incident management processes is assured by independent validation of assertion

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000.00 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Geode provide a 14 day free trial and details to be discussed at the start of the project.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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