Stream UK

Media Platform

Media Platform is an online video platform. It allows you to host video content and deliver it over the internet. The service includes streaming, webcasting, payment and distribution modules.

Features

  • Video Hosting, Live Streaming and Transcribing
  • HTML5 video players
  • VAST integration
  • Analytics and stats reporting
  • DRM protection
  • Accessibility compliant
  • Accessible through a web browser
  • Feed distribution module
  • Cloud based transcoding
  • User generated content

Benefits

  • Hosting options in UK and Europe
  • Global CDNs including Akamai and Cloudfront
  • Faster script-based migration from Brightcove, Ooyala or Kaltura
  • Work flow integrated video ingest
  • Integrated with Blackboard and Moodle LMS
  • Distribution to multiple partners

Pricing

£4200 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

4 6 8 8 9 0 5 9 5 8 3 9 7 6 9

Contact

Stream UK

Tom Harris

020 7419 2842

tenders@streamamg.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No constraints.
System requirements
Works on desktop, mobile, tablet or smart TVs

User support

Email or online ticketing support
Yes, at extra cost
Support response times
StreamAMG's support response time depends on severity and on our Bronze, Silver or Gold (weekend support) support options. We aim to respond to questions with 30 minutes of submission during weekdays 9am to 5pm. Outside of this, we would respond to questions within 30 minutes of the start of the next working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Screen reader support: it is accessible via screen readers
Keyboard navigation: Every component can be accessed using a keyboard without requiring a mouse or trackpad.
Colour contrast: all text is clearly visible when using colour with enough contrast.
Onsite support
Yes, at extra cost
Support levels
Support Levels: Bronze - £100 per month - via email/support desk weekdays 9-5pm. Silver - £250 per month - via telephone and email/support desk weekdays 9-5pm. Gold - £800 per month - via telephone and email/support desk all week 24/7.

(All support levels in include a technical account manager and support via a cloud support engineer.)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
StreamAMG provides a range of resources to help users get started with our services. We provide onsite training, online training and user documentation to help users start using our services.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Users can download their data via the service interface, or request a mass download from StreamAMG's client services team.
End-of-contract process
Deletion of data is included within the contract. Export of data requires an additional charge (£750 per day).

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All of our services work on mobile.
Service interface
Yes
Description of service interface
Media Platform's interface is designed to be easy to use.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We test our products with assistive technologies to meet the required standards.
API
Yes
What users can and can't do using the API
The API gives complete access to all of the functionality available within the GUI.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Players can be comprehensively customised by any user with full account access.

Scaling

Independence of resources
We have auto-scaling parameters set up within our Amazon Web Services (AWS) infrastructure and regularly conduct Load Reviews. Therefore, StreamAMG can efficiently manage increased demand by other users. AWS continuously monitors service usage and maintains a capacity planning model to assess infrastructure usage and demands frequently.

Analytics

Service usage metrics
Yes
Metrics types
We provide comprehensive usage statistics along with integrations with Google Analytics, Comscore and Omniture.

Our statistics have over 80 different views including the basics like bandwidth delivered, storage, views, geographical distribution, referring URLs and heatmaps.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export their data via the user interface.
Data export formats
  • CSV
  • Other
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our standard SLA is 99.97%

Users are refunded at double the pro-rata rate for any time beyond that, up to a maximum of the total fees due in the month in question.
Approach to resilience
We our fully resilient according to best practice for AWS Cloud Services.
Outage reporting
A public dashboard.

http://streamamg.status.io/

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
Access is restricted to a user need basis.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
18/11/2010
What the ISO/IEC 27001 doesn’t cover
Our non-AWS services/facilities.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Security Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
We have ISO 9001 certification for ‘Webcasting and Associated Services’. We have 27001 approved for datacentres. We have Cyber Essentials certification. Policies are reviewed on an annual basis, or as needed, to ensure that the policy remains aligned with changes to relevant laws, contractually obligations and best practice.
Information security policies and processes
StreamAMG's security policies and operating procedures are fully compliant with regional and EU legislation and industry best practice. We have Cyber Essentials certification. This certification tests data and application sensitivity and risk including the provision of suitable application firewalls, patch management, antivirus and antimalware tools. All our employees are familiarised with StreamAMG's security policies. In the event that a security incident occurs, we would immediately inform the CIO, CTO and Support teams. We have an incident management system in place.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is via written request and response.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We undergo penetration testing on an annual basis.

Patches are deployed within one working day.

Information comes from a variety of sources, but we contract with a third party for DDOS protection.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
StreamAMG has implemented a global quality control on the entire system. We have three layers of monitoring, based on: - Nagios; - CopperEgg; and - our own proprietary AudioMon. This three-tiered approach gives 99.99% precision of the monitoring system and excellent reliability. We guarantee the availability, security, resilience and reliability of the solution and all its functionalities 24/7.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
StreamAMG has an efficient incident management system and process in place for existing clients to ensure the logging and follow-up of each problem. We have pre-defined processes for common events. All incidents are tracked within our Atlassian and HelpScout desks. Incident reports are provided within 8 working hours. We send a full incident report to the client, which serves as an official record of the incident and all subsequent activity related to the incident is recorded in this document.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£4200 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full access to all software for one month
Link to free trial
Www.streamamg.com

Service documents

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