CLWRota is a specialised web-based rota management system for anaesthetics. CLWRota helps departments plan, operate and report on their service, providing tools to model and analyse activity in order to improve coordination, communication and productivity.
- Always up-to-date and easy to access
- Highlights cover requirements
- Manage flexible and annualised staff contracts
- Trainee supervision management and monitoring
- Integrated leave request system
- Native Android and iPhone apps
- SMS and email alerts
- XMLAPI for system integration
- Comprehensive service reports
- Benchmark the department across 90+ Trusts
- Highlight gaps on the rota to avoid missed sessions
- Improve staff morale by planning further in advance
- Eliminate errors due to staff on leave or double booking
- Reduce extra/locum spend by matching resources to meet demand
- Help ensure junior doctor training is appropriate
- Improve consultant session delivery by monitoring productivity
- Communicate late changes to affected staff through automated alerts
- Share up-to-date information with other departments to improve coordination
- Report on variation of service across several key factors
- Benchmark service characteristics across anaesthetic departments at 90+ Trusts
£225 per user per year
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||Internet browser application support is provided from Internet Explorer 8 and up, although the latest browsers are recommended.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
User and technical support is provided during our usual office hours; 8.30am to 5.00pm, Monday to Friday except Bank Holidays.
All efforts are made to respond to support requests within a reasonable time-frame and within 24 hours of the query being placed. Where an immediate resolution is not possible Rotamap will provide a response as quickly as is feasible keeping the Client informed.
Emergency requests will be given priority. This status will be determined by Rotamap, with all due consideration to the Client.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Onsite support|
Support is all inclusive of the licence fee. Service support is provided by email and telephone only unless provision of the Service is not
possible by these means. Support will normally be provided by email at email@example.com or any other email address as provided by Rotamap to the Client.
Unless otherwise agreed between Rotamap and the Client, Service support will only be provided to Authorised Users as set out in our Terms and Conditions.
Service support is generally available during our normal operating hours of 08:30–17:00 Monday to Friday other than public holidays and between the Christmas and New Year holiday.
All efforts will be made to respond to support requests within a reasonable time-frame and within 24 hours of the query being placed, within the working hours set out above. Where an immediate resolution is not possible Rotamap will endeavour to provide a response as quickly as is feasible and to keep the Client informed.
Emergency requests will be given priority. This status will be determined by Rotamap, with all due consideration to the Client. Where the request involves a failure of the Service as provided by Rotamap, all efforts will be made for an immediate resolution.
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||Rotamap provide a mix of remote and onsite support and training to ensure each department is successful in implementing and running the CLWRota service. Support is fully inclusive in the licence fee and provided on an as-needed basis. No standard documentation is provided because we value the opportunity to engage with users to solve common problems and understand areas of the service that can be improved.|
|End-of-contract data extraction||At or prior to the termination of the Service, the Client may extract its data from the Service using the data feed services, for which no fee will be payable by the Client to Rotamap and which facility shall constitute the entirety of the “Offboarding” process unless otherwise agreed.|
|End-of-contract process||All elements of the service provision including end of contract data extraction are inclusive in the licence fee.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Rotamap services can be accessed using mobile browsers in the same way they can on a desktop or laptop. However for convenience and ease of use iOS and Android mobile apps are available. Within the mobile apps, Standard users have access to all features, except reports and profile information, available to them on the web browser application. Rota Master, Manager and Guest users have read only access to the rota via the mobile apps with reports and any editing rights only available via the web browser login access.|
|Accessibility standards||WCAG 2.0 A|
The Rotamap accessibility policy aims to adhere to the WCAG 2.0 standards and currently hits several key areas outlined below. A review of all front-end code is currently underway, with an aim to improve the overall usability of the systems and increase accessability guideline adherence.
- All funtionality is available form a keyboard
- All content can be dynamically scaled/zoomed
- Use of alternative text on all image content
- Designed and tested to work on all modern browsers, with legacy support down to Internet Explorer 8
|What users can and can't do using the API||The XMLAPI is currently provided for outbound data use only. Facilities to issue credentials are built into the CLWRota service and are managed by via the department's Super user login.|
|API documentation formats||HTML|
|API sandbox or test environment||No|
|Independence of resources||Load balancing|
|Service usage metrics||Yes|
|Metrics types||Service metrics are provided in a variety of ways. In-system reports, automated reports, on-request reports, and twice yearly service reports as part of our benchmarking data packs. The data metrics are focused on department service planning, operations and delivery allowing analysis of efficient use of resources and the ability to spot variation from expected performance.|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Other data at rest protection approach||Private/public key encryption of data at rest|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Users can make use of the data feed services which are part of CLWRota to export their data for use in other systems. Some system reports can be downloaded in .CSV format. Automated and bespoke reports are provided in .CSV format.|
|Data export formats||
|Other data export formats||XML|
|Data import formats||Other|
|Other data import formats||No data upload provision is supported.|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
|Other protection within supplier network||Segregated networks with no internet access; encryption channels such as SSH.|
Availability and resilience
If the Client experiences loss of access to any aspect of the Service that is not scheduled or notified and can be determined to be caused by action or inaction by Rotamap, or a Third Party employed by Rotamap to provide aspects of the Service, and contingency arrangements as set-out in Clause 6(c) of the Rotamap Terms and Conditions have not been met, Rotamap will provide a reimbursement of fees as set out in the following
The duration of service interruption is determined within a 28-day period and during normal working hours only (08:30–17:00, Monday–Friday, excluding public holidays); ‘monthly payment’ means 1/12th of the annual fees:
• 0–8 hours: No refund
• 8–16 hours: 30% of monthly payment
• >16 hours: 100% of monthly payment
|Approach to resilience||Resilience is achieved by database streaming locally and remotely through encrypted channels.|
Rotamap have system monitoring services in place that ensure our system administration team are alerted immediately about any service outage. Rotamap communicate any outage along with updates on the progress of resolving the outage via email to our authorised users at each department. CLWRota presently has a good uptime record. Unscheduled downtime in
the 60 months to May 2017 totalled 240 minutes.
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||
Management interface access depends on credentials provided in person to the recognised authority, using randomized credential tokens.
Support channels are over email or telephone and are unrestricted by design (we do not charge for support).
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||No|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||No|
|Security governance approach||We perform office-wide security audits quarterly; service security audits weekly and penetration testing at least quarterly|
|Information security policies and processes||We follow ITIL procedures and the requirements of the DPA to ensure that our services are run securely and confidential information stays that way.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Changes to system architecture are managed through a testing procedure which is separated from other service changes.
Service configuration is managed through planning and revision control techniques following ITIL stendards.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Security profiles are assessed at the beginning of each week with reference to vendor information and automated tools.
After the security implications are assessed, system updates or configuration changes are scheduled.
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||
Protective monitoring uses three levels:
1. external gateway monitoring, actively monitored by our data centre provider
2. internal network monitoring, provided by local state, monitoring and reporting tools
3. independent per-machine monitoring environments
Potential compromise alerts are triggered after binary updates which have not been completed, prompting alerts for system administration team action.
Policy dictates that a compromised machine be reinstalled from scratch.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Our internal alerting systems and team communication tools are used to alert, report and manage incidents.
Communication with customers is via email. Outgoing email reports are partially automated.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£225 per user per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|