Mozaic-Services Limited

Operating Model Assessment and Design

The design of the IT operating model based on melding traditional service management structures with digital and agile models whilst retaining control across the estate. This service enables organisations to scale agile across the enterprise whilst retaining the efficiencies and economies from common services, people and technology capabilities.

Features

  • Development of a clear vision and strategy for IT.
  • Assessment of current capabilities, costs and maturity across the enterprise.
  • Comparison with current best practice.
  • Build of the business case for the new operating model.
  • Development of the road map for its implementation.
  • High level design across our seven established operating model components.
  • Collaborative approach to delivery.

Benefits

  • Fast response to changing business needs.
  • Customer centricity.
  • Intrinsically dynamic in nature.
  • Robust, consistent and re-usable platforms for performance and financial efficiency.
  • Full lifecycle built on matrix of Product and Capability teams.
  • Enable innovation: iterative delivery for all Products and Capabilities.
  • Operational Controls that allow innovation but enable scalability and resilience.

Pricing

£35000 per unit

Service documents

G-Cloud 10

468638564139383

Mozaic-Services Limited

Aileen Coull

+44 203 709 1625

aileen.coull@mozaic.net

Planning

Planning
Planning service Yes
How the planning service works The Mozaic Operating Model Assessment and Design Service considers all aspects of the opportunity to adopt a new Operating Model. This includes the financial opportunity associated with Cloud Services, identification of additional benefits (e.g. improved Service Levels), the best sourcing options for each area of the estate and how ready an organisation is to cope with the increasing demands of managing complex Services. This Mozaic Service establishes a baseline of the current state in terms of maturity, costs, sourcing model, organisation model, governance model and tooling. Comparisons of the baseline are then made to industry, supporting a Business Case and outline Change Plan covering all aspects of the requirements to achieve and maintain the identified benefits of moving to a new Operating Model.

The key phases in delivery of this service are:

• Enterprise IT Service Vision – what do we want to be in the future
• Development of the ‘to be’ model
• Assessment of current maturity
• Opportunity and Delivery analysis
• Outline Transition Plan and Business Case

Armed with the solid Business Case and Change Plan, the Mozaic Service will provide a clear and concise roadmap for adopting and further exploiting Cloud technologies.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Our service does not have any constraints.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/A

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £35000 per unit
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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