Kubernetes Support

Support for orchestrated containers. Kubernetes uses flexible containers deployed through the cloud or bare metal to efficiently and securely manage huge volumes of data and transactions. If you need help managing your containerised applications, our Support Engineers can help.


  • Our Kubernetes experts can advise on best practice.
  • Pre-defined Service Level Agreements (SLAs).
  • Support packages that suit your requirements.


  • Handle large-scale workloads.
  • Accelerate Dev and simplify Ops.
  • Built on Open Source, originally developed by Google.
  • Kubernetes Managed Service Provider.
  • Cloud Native Computing Foundation Member.


£650 to £1,250 a person a day

Service documents


G-Cloud 12

Service ID

4 6 8 4 9 8 0 4 2 9 4 4 9 3 5



Antony Bursey

020 3608 0110


Planning service
How the planning service works
-By default, we propose the use of open-source components
-We break a project down into discrete component parts
-We then estimate each component using points
-In batches the project’s component parts are scheduled for build
-We deliver working software in incremental pieces
Planning service works with specific services


Training service provided
How the training service works
We provide various Kubernetes training courses. More information on these can be found here:
Training is tied to specific services
Services the training service works with

Setup and migration

Setup or migration service available
How the setup or migration service works
Where it is necessary, we will help migrate existing services. This is decided on in the planning phase with our clients. Depending on their requirements, we are able to decide a suitable plan of action.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
We assess our client's platforms and identify key issues, propose solutions and work with Operations teams to implement a remedial plan of action.

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Ongoing service management is based on client requirements. We are able to work alongside internal teams and a consultancy basis.
Preventative and reactive support can be provided based on client requirements.
Access to our ticketing system with built in escalation processes is provided as standard.

Service scope

Service constraints
In most cases and due to the nature of cloud technology support is delivered remotely. We are a London based company and are able to travel to client's offices for meetings and consultations.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Our current time to react (TTR) values for the previous 3 months have been 100% of critical tickets responded to in less than 20 minutes.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Web chat support
Support levels
Standard SLA coverage is 09:00 - 18:00 normal working days. 24/7 and custom SLA terms available on request.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)


£650 to £1,250 a person a day
Discount for educational organisations

Service documents

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