Blue Cube Security Ltd

CyberArk Privilege Cloud

Satisfy fundamental privileged access security requirements by utilizing CyberArk’s expertise to manage the underlying infrastructure. With CyberArk Privilege Cloud, organizations can empower security and IT operations to focus on high-level tasks critical to the organization’s security posture.

Features

  • Privileged account secure storage
  • Rotation of privileged account credentials
  • Isolation of privileged sessions using jump servers
  • Recording of privileged sessions
  • Proxying of privileged sessions from desktops
  • Audit of all privileged account access
  • Multi-factor authentication
  • Role-based access to defined privileged credentials

Benefits

  • Protection of privileged acconts from external threats or rogue insiders
  • Secure access to infrastructure using privileged accounts
  • Full audit trail and recording of all access
  • Accountability for all privileged account activity

Pricing

£900 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 6 7 1 4 0 6 5 0 6 2 3 8 0 7

Contact

Blue Cube Security Ltd Operational Admin Support
Telephone: 0345 0943070
Email: operations@bluecubesecurity.com

Service scope

Service constraints
Some devices may require the download/installation of plugins to enable privileged account management. Others may require connectors to be created from scratch by partners and/or CyberArk.
System requirements
  • Windows 2012/2016 Server
  • Quad core processer
  • Min 8GB RAM
  • Min 80GB available disk space
  • This is required for the cloud connector server

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 Hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
Web chat accessibility testing
Not Known / Not Tracked.
Onsite support
Yes, at extra cost
Support levels
24x7 Helpdesk support
Professional Services for deployment and post-installation modifications
Technical Account Management as an ongoing service
Free Customer Success assistance to guide the PAM Program
Support available to third parties
Yes

Onboarding and offboarding

Getting started
CyberArk provides detailed documentation on the CyberArk Docs site.

Blue Cube Security can also provide Professional Services to new and existing customers for this purpose.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • PowerPoint
  • Video
End-of-contract data extraction
Data is made available upon request.
End-of-contract process
After a specified period of time the tenant and the data is holds it deleted from the cloud service.

Using the service

Web browser interface
Yes
Using the web interface
Users can use the web interface to authenticate themselves and access a CyberArk PAS deployment, retrieve credentials, initiate privileged sessions, and view audit records and recordings.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Via any internet connected web browser.
Web interface accessibility testing
None.
API
Yes
What users can and can't do using the API
Users can add, retrieve, modify or remove privileged credentials from the service as well as recover access logs, recordings and other associated metadata.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • Other
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Each customer is provisioned a single tenant seperated by schema to ensure security and continuity of tenant. Tenants are hosted on an AWS cloud service which scales with demand. CyberArk makes use of 3 availability zones in AWS to ensure uptime. In addition, users can be segregated into sets based on their demands, each set is a discrete instance with associated resource.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
Service status
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Plunk, Trend , Sophos, Qualys, Netscout, Imperva, CyberArk, Fortinet, AWS

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
CyberArk uses advanced encryption algorithms to protect data at rest.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Privileged accounts
  • Associated audit logs
  • Recordings
  • Metadata
Backup controls
Users can take point in time backups of policy and configuration as data exports. All other aspects of backup are controlled by the vendor.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Other
Other protection between networks
CyberArk proprietary VPN between Saas and customer's infrastructure.

Communication between the customer's enviornment and the Privilege Cloud platform is conducted through a secure VPN protocol proprietary to CyberArk.
Data protection within supplier network
Other
Other protection within supplier network
CyberArk proprietary VPN protocol.

CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

Guaranteed availability
99.90%
Approach to resilience
Deployed on an AWS platform and resides in three different Availability Zones (AZ), in case of outages in one of the AZ data-centers. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring.
Outage reporting
Public dashboard and Email Alert.

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Other
Other user authentication
CyberArk supports and recommends integration with an existing user directory, e.g. Active Directory, as well as the use of a multi-factor authentication solution that supports either the RADIUS or SAML protocol for access to the solution.
Access restrictions in management interfaces and support channels
Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the Defender exam.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
Description of management access authentication
In the same way as user access is authenticated - Users can access using the PVWA, the REST API and also via PSM or PSM/P and in addition users can use CyberArk in built authentication.
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Issued by The Standards Institute Israel
ISO/IEC 27001 accreditation date
04/04/2020
What the ISO/IEC 27001 doesn’t cover
Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and technologies.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ISO 9001
  • Common Criteria
  • NISA Certified
  • VPAT 508
  • FIPS 140-2
  • NIST 800
  • SOC2 certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
CyberArk has the following additional accreditations: ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & SOC2 certified.
Information security policies and processes
The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.

An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Supplier-defined controls.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As opposed to other cloud service providers who only provide a service but use 3rd-party technologies, CyberArk developed all the technologies it uses from scratch and only uses standard servers and routers (no 3rd-party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors as we do not have to wait for updates and patches – we do them ourselves immediately. In order to fight today's sophisticated and constantly changing attack patterns we have CyberArk’s 24x7 SOC - manned with security experts that can handle any attack in real time.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request.
Incident management type
Supplier-defined controls
Incident management approach
We have defined process of incident response and an incident response team whose responsibilities include: Analysis of the security issue risk (based on Severity Matrix and CVSS), remediation and recommendation. SLA of handling the issue according to the risk level. In case the decision is to fix, the fix is like any standard feature\bug development, including validation (QA) and automation. Security bulletin - in case a security issue found risky, and requires patch, we have a mechanism of publishing "security bulleting" to our customers. This bulletin contains explanation of the issue, and mitigation steps (including patch if needed).

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
TBC

Pricing

Price
£900 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A working scope can be provided subject to client requirement and timescale.

Please make a formal request via our website:

http://www.bluecubesecurity.com/contact-usgcloud/
Link to free trial
http://www.bluecubesecurity.com/contact-usgcloud/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.