OfficeLabs Ltd

LiveTiles Intelligent Intranet, Bot & Analytics Platform

LiveTiles supercharges SharePoint Intranet to build personalised experiences and functionality such as automated organisational charts and people directories. Disconnected data is unified into a single interface built with drag and drop technology on a platform that leverages artificial intelligence to create Bots that empower employees to do their best work.


  • Over 60 pre-configured and easy to use Intranet features
  • Create modern, mobile responsive pages
  • Extensive integrations with Office 365 apps like Yammer, Teams, etc.
  • Bring all your applications onto a single user interface
  • Generate actionable insights to optimise your portals and workspaces
  • Faster ROI with comprehensive insights and analytics
  • AI Technology to monitor your Active Directory completeness
  • Reduces manual work on directory maintenance and improves IT responsiveness
  • Customise Bot's capabilities, code-free, with the power of LiveTiles
  • Create Bots that take care of repetitive tasks with LiveTilesBotbuilder


  • Provide better, more interactive and engaging user experiences
  • Rapid deployment reduces up front cost and time to launch
  • LiveTiles aids collaboration and knowledge sharing across multiple locations
  • Enables business planning using accurate data and user information
  • Reduces complexity in working with your existing applications
  • Use Artificial Intelligence to reduce end-user workload
  • Enriches user experience for all Microsoft Collaborative Platforms
  • Improves Users SharePoint, Org Chart, Delve and Teams interactions
  • Empower employees to build sites and bots in-house
  • Helps drive adoption of Office 365 and digital workplace tools


£11739.00 to £300000.00 per instance per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

4 6 6 1 5 3 4 9 6 2 0 1 3 1 1


OfficeLabs Ltd

Graham Bidwell

01392 24 0365

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Depending on your requirement, the base environment can be either Microsoft Office 365, SharePoint or Azure. As part of the service we will deploy to your existing environment, or create a new Microsoft environment for you.
Cloud deployment model
Public cloud
Service constraints
LiveTiles Intelligent Workplace requires Microsoft SharePoint either in the Cloud or on-premises.
System requirements
Office 365 Licenses

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Our standard support plan aims to respond to new cases within four working hours, on Monday to Friday excluding English public holidays and weekends. Extended SLAs and weekend support can be offered at additional cost.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
For LiveTiles Intelligent Workplace, OfficeLabs can provide:
Subject matter experts
Account Managers
Support available to third parties

Onboarding and offboarding

Getting started
The LiveTiles implementation process includes administrator training and content owner training that involves either onsite or online training for a select number of site and content owners. We then offer an extensive period of support whilst administrators begin to upload content onto the intranet. During this phase we are on hand to fix any issues and offer on demand support until the intranet is approved for launch. We also create bespoke documentation for wider circulation. The full implementation process includes discovery to understand your business and users objectives (this is run by our UX team), UX and IA to define the site map, information structure, navigation, taxonomy , graphic design to ensure the site represents your organisation and full technical configuration of your LiveTiles intranet. End user education can be added to the implementation scope if required. This would include a communications plan that introduces new intranet features illustrating how to adopt and make best use of each feature.
Service documentation
Documentation formats
End-of-contract data extraction
LiveTiles uses SharePoint to store all of the user data. At the end of the contract, the information will still be available to the customer without the requirement for LiveTiles. If the customer wishes to transfer data away from SharePoint, custom tools can be created for this, or use of existing 3rd party tools may be used.
End-of-contract process
The initial contracted period is one year. Costs for the first year are payable up front. Once the first year is complete, customers can cancel their subscription to LiveTiles with three months notice. Once notice has been given, at the three month point your LiveTiles licence will be withdrawn meaning the LiveTiles web parts will no longer be available to your organisation. All content will remain available to you in your SharePoint environment on Office 365.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
Mobile platform provides a responsive experience
Service interface
What users can and can't do using the API
What users can and can't do using the API
Users use the same API as Microsoft Office 365. Using the service is identical to using Office 365.
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Customisation available
Description of customisation
LiveTiles provides an interface that allows for easy customisation to the front end of SharePoint. This includes theming as well as module templating. LiveTiles is an evergreen SharePoint app and does not restrict any of the out of the box SharePoint customisation options that users have. Administrators can define which users have access to the LiveTiles admin portal.


Independence of resources
Technically that is covered by the underlying platform i.e. Office 365 handles the load as LiveTiles simply saves native SharePoint pages with a few external scripts that we provide via the Azure CDN. The core LiveTiles capability runs on top of Microsoft Office 365 and inherits the underlying service performance / scalability put in place by Microsoft. Additional LiveTiles resources are loaded from a Microsoft CDN (content delivery network) and inherit the Microsoft provided scalability of the network


Service usage metrics
Metrics types
This is provided via the included LiveTiles Intelligence capability - metrics showing user counts against a page as well as interaction on a page (which page elements have been clicked on) are included.
Reporting types
Real-time dashboards


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
As all data is stored within Office 365, data is protected as per the certifications and regulations provided by Microsoft. Details can be found on the Microsoft Office 365 Trust Center.
Data sanitisation process
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Customer data is not held in LiveTiles Intelligent Workplace but in Microsoft SharePoint.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
LiveTiles is hosted on the Microsoft Cloud and as such offers the SLA that Microsoft provides. Downtime is considered as any period of time when users are unable to read or write any portion of a SharePoint Online site collection for which they have appropriate permissions. A 99.9% platform guarantee is offered, and if not met a 25% platform fee credit will be given. Availability of less than 95% is met with a 100% platform fee credit
Approach to resilience
As LiveTiles simply saves native SharePoint pages with a few external scripts that we provide via the Azure CDN, technically that is covered by the underlying platform i.e. Office 365 which stores data. Microsoft's Data resilience is outlined in the Microsoft Office 365 Trust Center.
Outage reporting
This can be reported on the Office 365 service health status dashboard.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Microsoft provides a dashboard to define which users have access to which services on Office 365. Users can be provided with elevated permissions to carry out tasks across the different features, such as Exchange Online and SharePoint Online. LiveTiles also provides an interface to allow SharePoint Online users with administrator access to configure the LiveTiles application. These administrators are defined within the application by a master admin.`
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Details can be found within the Microsoft Trust Center

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Policy owner reports to the Chief Information Officer who in turn reports to the Business Owner.
Policies are easily accessible.
Policy Owners are audited on a regular basis.
Automation is used where appropriate.
Policies are acknowledged by workers.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
During the development of any features on the LiveTiles environment, all changes are tracked using version control. All code is peer and penetration tested to ensure quality, performance and security.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We perform internal vulnerability testing across the LiveTiles platform. Once any vulnerabilities are identified, a fix will be processed and a new version of the LiveTiles application will be issued for rollout. Depending upon the level of threat, this process can be completed in hours.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Microsoft has a built in Security Center that helps administrators identify data / security breaches. This data includes features such as user audit tracking, live threat management, data governance and reporting.
Incident management type
Supplier-defined controls
Incident management approach
We provide a customer portal for raising support requests for platform related incidents. This system allows users to define the level of urgency with their request. Once a request is received it is assigned internally to the most appropriate person and communication is sent back to the customer via this portal. If there is a global incident surrounding the platform, email alerts will be sent to customers providing a full update and analysis of the incident and any timelines associated with resolving.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£11739.00 to £300000.00 per instance per year
Discount for educational organisations
Free trial available
Description of free trial
The trial period gives stakeholders the opportunity to access a demo version of LiveTiles and to make changes to the system, upload content etc for a limited time period.

Service documents

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