Avari Solutions

Identity as a service

Authentication Infrastructure that is built, hosted and managed by a third party service provider.


  • Single sign on
  • Authentication Management
  • Password reset Management
  • End-point Security
  • End to End Identity Layer
  • User Provisioning
  • Life Cycle Management
  • Access Management


  • Decrease Costs
  • Accelerate Growth
  • Enhance Security


£0.15 per user

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


Avari Solutions

Ross Garman



Service scope

Service scope
Service constraints Our service enables our customers to access any technology from anywhere, with no limitation.
System requirements Our solutions are agnostic

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within one hour weekdays and two hours at weekends.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels £500 per day for on-site support.
£300 per day for remote support.
£800 per day for remote specialist, architectural or design support.
£1,200 per day for on-site specialist, architectural or design support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We enhance user adoption with the best life cycle management tools available. Giving visibility and management control over joiners, movers and leavers.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction They can use data loader or a preferred solution should they require.
End-of-contract process Additional subscription licenses for years outwith the original agreed term and additional support will be charged annually at the end of the initial contract. Agreements are reinstated by tacit relocation.

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available No
Independence of resources All our solutions are cloud based applications and therefore suffer no lag or downtime via increased usage.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics No


Supplier type Reseller providing extra support
Organisation whose services are being resold Okta, Centrify, Checkpoint, Varonis, Splunk, Imprivata, Onelogin and others

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks This is between the buyer and vendor and agreed in the mutual service agreements at procurement stage.
Data protection within supplier network Other
Other protection within supplier network This is contained within the mutual service agreements.

Availability and resilience

Availability and resilience
Guaranteed availability There are 4 different levels of guarantee for each solution.
Premier Access
Premier Plus
Approach to resilience Available upon request.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Supplier defined
Access restriction testing frequency Never
Management access authentication Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach Supplier defined
Information security policies and processes Supplier defined.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Supplier Defined.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Supplier defined.
Protective monitoring type Undisclosed
Protective monitoring approach Supplier defined.
Incident management type Supplier-defined controls
Incident management approach Supplier defined

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No


Price £0.15 per user
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full solution free of charge for one application per customer.


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Service definition document View uploaded document
Terms and conditions document View uploaded document
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